Insights to Move You Forward
HSMAI Europe's new Playbook outlines 20 strategic choices facing hospitality in 2026, covering AI, operational costs, talent, and technology complexity, available free to paid members.
News
New AI Advisory Board Turns Talk Into Action
HSMAI Europe's AI Advisory Board, chaired by TrustYou CEO Benjamin Jost, is translating AI hype into practical guidance on discovery, content strategy, direct booking, and hospitality tech architecture.
Hospitality Got Too Comfortable: EHL's Achim Schmitt on Decline, Talent and the Limits of Technology
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-based education as the path forward.
When Numbers Aren't Enough: Accor Deputy CEO Jean-Jacques Morin on Leadership
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
The Gym Is the Front Door: Christopher Norton on Equinox Hotels
Equinox Hotels CEO Christopher Norton shares how he built a hotel brand around health pillars including fitness, nutrition, recovery, and sleep, pulling 1,500 locals daily through a 60,000 sq ft gym.
Dr. Michael Toedt, Founder and CEO of dailypoint, receives the Lifetime Achievement Award by the University of Applied Sciences in Munich
Dr. Michael Toedt, founder and CEO of dailypoint, receives the Lifetime Achievement Award from Munich's University of Applied Sciences for decades of teaching, industry leadership, and academic contribution.
European Travel Commission strengthens leadership and welcomes new industry members
ETC re-elected Miguel Sanz as President and named Arnar Már Ólafsson as Vice President at its General Meeting in Montenegro, while welcoming Booking.com, Feratel, GetYourGuide, and Skyscanner as associate members.
Building Value-Led Hospitality with Matt Bell, Managing Director of Mollie’s
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
Jessica Gillingham, Founder and CEO of Abode Worldwide and a co-host of Pillow Talk Sessions Podcast, Abode Worldwide
HumanX Summit 2026, Day One: Seven Things That Actually Stood Out
Day one coverage from the HumanX 2026 summit at EHL Lausanne distills ten cross-industry interviews into six arguments: AI consensus, luxury redefinition, labor honesty, guest memory, divergent threat readings, and broken metrics.
The hotelier’s reality: from beating eggs to buzzing passion
Hoteliers from Cromlix Hotel, House of Gods, and Crieff Hydro share how they balance technology adoption with human connection to create memorable guest experiences.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
The Soul of Amalfi with Borgo Santandrea and the Lucid Madness Needed to Build Here
The 45-room ultraluxury resort opened in 2021 after a four-year construction project on challenging cliff terrain, earning a spot on World's 50 Best Hotels list.
By Adam Mogelonsky and Larry Mogelonsky
Three MICHELIN Keys? Tips for hotels aiming for luxury experiences
De L'Europe Amsterdam's GM shares insights on achieving MICHELIN three-key status through local identity, empowered teams, and visible leadership.
HSMAI Europe Launches UK Advisory Board to Strengthen Community, Insight, and Industry Leadership
Keith Butler of Radisson Hotel Group will chair the new board alongside two other industry professionals to strengthen UK hospitality networking and professional development.
Human X Summit: Pioneering the Future of Hospitality with Innovation and Humanity
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.
Humans-as-Luxury: Redefining Value in an Automated Hospitality Future
Puorto argues that labor shortages will make human interaction a luxury commodity, forcing hospitality to redefine value as automation becomes operational necessity rather than strategic choice.
Kew Green CEO outlines strategy to lead sector
Taylor aims to position Kew Green as a leading UK hotel management company through team alignment and performance frameworks over five years.
Tackling hotel compliance
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
London To Host 52nd Annual General Meeting Of The European Hotel Managers Association (EHMA)
The March 2026 event will focus on AI and IoT applications in guest experience, featuring sessions across iconic London hotels including The Dorchester and Savoy.
Markos Chaidemenos of Canaves Collection on Family Leadership, Nature, and Sustainability
Markos Chaidemenos explains how Canaves Collection balances family leadership, environmental restraint, and operational discipline to create distinctive luxury experiences on Santorini.
Beyond Berlin and Munich: The Fontenay’s Thies Sponholz on Hamburg’s Luxury Moment
Thies Sponholz discusses winning Germany's Hotelier of the Year 2026 award and how The Fontenay has elevated Hamburg's luxury hotel scene since 2018.