How top London hotels recruit talented staff | londonhotelsinsight.com
As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff, particularly at the luxury end, is absolutely critical. Different hotels have subtly different philosophies in how they recruit. Why should you care about this when you choose a hotel? Because attentive and friendly staff are more likely to leave a positive imprint on your memory than any other aspect of your hotel stay. Here’s a capsule summary of the findings from speaking to some of London’s leading hoteliers about staff recruitment: