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Stuck in the Middle: How Hospitality Workers in Greece View Working Conditions
Report
July 10

Stuck in the Middle: How Hospitality Workers in Greece View Working Conditions

A national survey of 451 Greek hospitality workers finds formal employment standards often exist on paper but fail in practice, with low pay, unpaid overtime, and weak worker voice widespread across the sector.

Dr. Charalampos (Babis) Giousmpasoglou
By Dr. Charalampos (Babis) Giousmpasoglou, Principal Academic in HRM, Bournemouth University
Greece
The Readiness Gap: Why Hospitality Graduates are Falling at The Final Hurdle
Opinion Article
July 3

The Readiness Gap: Why Hospitality Graduates are Falling at The Final Hurdle

New Regent's University London research finds 80% of hospitality recruiters pass over graduates for lacking work readiness, with soft skills and practical experience cited as the critical gaps.

Adam Frost
By Adam Frost, Director of Programme Luxury Hospitality Management, Regent's University London
United Kingdom
Hotelschool The Hague earns QS 5-Star rating
Press Release
June 16

Hotelschool The Hague earns QS 5-Star rating

Hotelschool The Hague becomes the first Dutch hospitality business school to earn a QS 5-Star rating, with an employer reputation score of 85.4/100 in the 2026 QS World University Rankings.

Hotelschool The Hague
Hotelschool The Hague
The Hague, The Netherlands
Simone Puorto and Ilona Guérin (right)
HN TV
Interview
June 11

Why a 'Generation Translator' Would Backfire: Ilona Guérin on the Next Generation of Hoteliers

EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.

Ilona Guérin in conversation with Simone Puorto
Lausanne, Switzerland
Simone Puorto and Sowon Kim (right)
HN TV
Interview
June 10

Using AI to Teach the Most Human Skill: Sowon Kim on Difficult Conversations

EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.

Dr. Sowon Kim in conversation with Simone Puorto
Lausanne, Switzerland
Simone Puorto and Maria Haggo (right)
HN TV
Interview
June 4

When Two Worn-Out Systems Meet: Maria Haggo on the Neuroscience of Hospitality

Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.

Maria Haggo in conversation with Simone Puorto
Lausanne, Switzerland
Simone Puorto and Christine Merckelbagh (right)
HN TV
Interview
June 4

From Making the Rich Richer to Making Meals: Christine Merckelbagh on Dignity and Work

Label Gamelle, founded in Paris in 2020, employs homeless people and refugees as its first job in France, turning surplus food into 2,500+ meals daily while achieving 80% housing and employment outcomes within 18 months.

Christine Merckelbagh in conversation with Simone Puorto
Paris, France
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UN Tourism Innovates in Sector Education with the Launch of the First WhatsApp-Based Courses
Press Release
May 11

UN Tourism Innovates in Sector Education with the Launch of the First WhatsApp-Based Courses

UN Tourism partners with Fundación Mahou San Miguel to offer 2,000 free training places for Spanish hospitality professionals via WhatsApp messaging.

UN Tourism Favicon
UN Tourism
Spain
Regent's University London
Press Release
April 28

Who you know is even more important for landing a graduate role in hospitality than what you know

Regent's University London research finds 58% of hospitality recruiters prefer hiring graduates with personal referrals over cold applications.

Regents University London
Regent's University London
London, United Kingdom
Luis Arsuaga
Press Release
April 23

Cushman & Wakefield appoints Luis Arsuaga as Head of Capital Markets Hospitality in Spain

Spain recorded over €4 billion in hotel investment last year, 50% higher than 2024, ranking second in Europe behind the UK.

Cushman & Wakefield Favicon
Cushman & Wakefield
Spain
Continuing training which shapes the future – Leonardo Hotels and SRH Fernhochschule launch a cooperation arrangement
Press Release
April 16

Continuing training which shapes the future – Leonardo Hotels and SRH Fernhochschule launch a cooperation arrangement

Partnership provides Leonardo Hotels staff with discounted access to 70+ degree programs and 180+ certificates from SRH Fernhochschule.

Leonardo Hotels Favicon
Leonardo Hotels
Germany
The Headland Hotel, Fistral Beach, Cornwall
Opinion Article
April 1

Luxury evolution - Why people are determining the future of the hotelscape

The Headland hotel in Cornwall demonstrates how prioritizing employee development and community engagement creates authentic luxury experiences that drive record revenues.

Ryan Haynes
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
United Kingdom
The Headland Hotel's evolution of luxury - a people story
Podcast
March 30

The Headland Hotel's evolution of luxury - a people story

Cornwall's Headland Hotel showcases how rotational training and family values built 450+ years of combined staff service, transforming hospitality from fallback to profession.

Ryan Haynes
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
United Kingdom
Glion and Les Roches lead global hospitality education in the 2026 QS Rankings, setting Sommet Education apart with two top-ranked brands
Press Release
March 25

Glion and Les Roches lead global hospitality education in the 2026 QS Rankings, setting Sommet Education apart with two top-ranked brands

Les Roches ranks No. 2 globally while Glion rises to No. 3, with both schools showing 94%+ employability rates and extensive industry recruitment partnerships.

Sommet Education
Sommet Education, Glion and Les Roches
Switzerland
a&o significantly expands its International Sales team with 3 Strategic Appointments
Press Release
March 12

a&o significantly expands its International Sales team with 3 Strategic Appointments

Europe's largest hostel group hires three sales managers for France, UK, and Scandinavia, targeting 75-80% occupancy rates and 600,000+ overnight stays.

Download (81)
a&o Hostels
United Kingdom
Ad Tambourine One
All you need is one.

Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.

Tambourine
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HOSPA honours industry excellence at the 2026 Professional Development Learner Awards
Press Release
March 9

HOSPA honours industry excellence at the 2026 Professional Development Learner Awards

HOSPA recognized top performers from its 2024/2025 training cohort, with Leonardo Hotels winning Employer of the Year for professional development commitment.

HOSPA Favicon
HOSPA
London, United Kingdom
Equality in Tourism Announces Gender Equality Champion of the Year Award 2026 Winners at ITB Berlin
Press Release
March 6

Equality in Tourism Announces Gender Equality Champion of the Year Award 2026 Winners at ITB Berlin

Sri Lanka's Amba Yaalu Kandalama and Kenya's Nomad Africa won for employing 91 women against cultural norms and implementing comprehensive gender policies respectively.

Equality in Tourism International
Equality in Tourism International
Berlin, Germany
Why staff thrive at The Headland Hotel
Podcast
March 3

Why staff thrive at The Headland Hotel

This Roundtable Roadshow podcast features The Headland Hotel's approach to staff development, with one employee who started at 14 and stayed throughout their career.

Ryan Haynes
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
United Kingdom
ISHC small
Press Release
January 22

Now Accepting Nominations for the 2026 Young Leader Award at Questex’s IHIF EMEA

ISHC seeks nominations for professionals 35 or younger who demonstrate emerging leadership and impact in the hospitality sector.

Screenshot 2026 02 22 175159
ISHC
Berlin, Germany
Hospitality as a force for good: lessons from a refugee
Opinion Article
January 6

Hospitality as a force for good: lessons from a refugee

Syrian-Armenian refugee Armen Melkonian shares how hospitality principles guided his journey from war-torn Syria to hotel industry success in the Netherlands.

Tom Brown
By Tom Brown, Principal Copywriter, Mews
The Netherlands
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HN Original
World Panel

Hospitality has always been about people. The law is just catching up.

Colin Kingsmill
By Colin Kingsmill
Expert Views (4)
Mark Fancourt
Mark Fancourt

As the technologist in the room looking through the lens of the melding of industry workforce and the application of technology, I find this development curious for a number of reasons:AI Singling Out: It's interesting to see the specific technology of AI singled out.

View all Answers

Most Read

  1. Kennedy Training Network Announces Relaunch Of Its Front Desk “Heart of Hospitality” Certification Training Program
  2. The Critical Role of Cross-Departmental Training in Hotel Operations

Most Read Authors

Nasir Zahir
Nasir Zahir
Hospitality Net Contributor
Dr. Charalampos (Babis) Giousmpasoglou
Dr. Charalampos (Babis) Giousmpasoglou
Principal Academic in HRM, Bournemouth University
Colin Kingsmill
Colin Kingsmill
Managing partner, CDR Global
Keith Kefgen
Keith Kefgen
Managing Director & CEO, AETHOS Consulting Group
Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network, Kennedy Training Network (KTN)
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