External Articles

Key Takeaways from the inaugural Wellness Hospitality Conference

For the inaugural Wellness Hospitality Conference in Milan on November 22, 2023, Adam delivered a keynote speech on the future of wellness, focusing on innovative and technological wellness practices that will present incredibly lucrative opportunities for spas over the next decade. In the article by European Spa Magazine, the entire full-day conference is covered, including all other speakers.

HSMAI’s Curate 2023 Recap: Demystifying AI

Our November events in Long Beach confirmed that we must address AI in hospitality. Curate 2023: Demystifying AI aimed to do just that. Read our session recaps offering key insights and thought-provoking highlights from the innovative discussions and transformative ideas that emerged from this stimulating day. 

Travel invented loyalty as we know it. Now it’s time for reinvention.

Travel brands didn’t invent loyalty programs, which have been traced to as far back as the 18th century. But ever since the first major airline frequent flier programs appeared in the early 1980s—soon to be followed by similar programs from hotel chains—the travel industry has become known for letting customers accumulate redeemable “miles” and “points.” Modern-day voyagers are deeply familiar with loyalty-related concepts such as status tiers, members-only lounges, and point-earning credit cards.

The American Colony in Jerusalem hosts 85% of journalists

Guy Lindt, the general manager of The American Colony, a 92-room five-star hotel in Jerusalem, is experiencing a unique situation. We have known this experienced Swiss hotelier for many years. He explains that the situation remains relatively calm in the holy city where he has been living for five years, and he wants to reassure his colleagues in the profession in Switzerland and all those who regularly worry about him.