How Hotel Managers Sell Staff on Upselling to Guests
As inflation drives up costs everywhere, forcing consumers to more closely mind their spending, hoteliers face an uphill struggle in upselling to guests.
External Articles
Inside Eric Danziger's Decision To Forge His Own Path With Resolute Road Hospitality
Eric Danziger's resume reads like a laundry list of the most high-profile jobs in the hotel industry — most recently working as the head of a hotel company bearing the name of a sitting U.S. president. Now, he wants to build something new.
Luxury Hotels Continued Their Global Recovery in 2022
Luxury hotels around the world continued their recovery in 2022 and more good news is on the horizon. High-end hotels in the Americas and the Middle East and Africa region, or MEA, nearly matched their demand numbers from three years ago. Demand for European luxury-class hotels was only off 12% from its 2019 high level. And now that China and Japan have ended their long pandemic shutdowns, this should spur intra-Asia travel as well as some additional international inbound demand.
Hoteliers Say Industry Missed the Chance To Reinvent Itself
The hotel industry may have missed an opportunity to significantly change its business model.
Indian Hotels Company CEO Touts 'Speed of Transformation'
The leader of India's biggest hotel brand company didn't sit idly by waiting for the industry to recover before setting his own strategy in motion.
Europe's All-Inclusive Resorts Gain from Competition with Big Hotel Brands
Sometimes panned as a realm of watered-down drinks and so-so buffet meals, the all-inclusive resort sector is getting a reputational boost from the growing involvement and investment of the big hotel brands, particularly in Europe.
A Third of Americans Plans to Cut Back on Travel Spending This Year: New Skift Research U.S. Travel Tracker
Travel is picking up in the U.S. In December, 55 percent of Americans traveled, 10 percentage points higher than the same time last year. However, the number of respondents who travelled decreased by 2 percentage points in December compared to September indicative of typical seasonality in travel with the winter season commencing.
Remote Work, Growing Retiree Population Drive Hotel Demand
Three trends give U.S. hoteliers confidence that demand for hotel rooms will continue to grow this year: remote work, rising wages and a larger population of retirees.
Hotel Executives Declare 2023 Year of Acceleration
Unlike in years past when optimism among hotel executives was conservative, the first day of the Americas Lodging Investment Summit proved that leaders are all-out bullish on the health of the industry.
Predictions for Women in the Hotel Industry for 2023
Although many articles have been written predicting travel trends for the year (and we’ve covered them in the Round-Up!), here we take a look at 2023 through our own hertelier lens. Shining a light on the progress we’re seeing post-pandemic, we are excited about the opportunities 2023 may hold for women in hospitality. Spoiler: the future looks bright!
Africa Hoteliers and Lenders Working To Solve Their Own Challenges
The state of borrowing for hotel acquisitions, development and renovations is fraught all over the world as global economies continue to struggle with the effects of a pandemic.
Hotel Leaders in Europe Tackle Staffing Challenges with Outsourcing, Training, Tech
Amid continued labor challenges in Europe and across the world, hotel industry leaders say limited staff does not have to mean limited guest experience.
Strong First Quarter Could Lead into Choppy 2023 for Public Hotel Companies
Challenges and opportunities abound in 2023 for publicly traded hotel companies, and Wall Street analysts who cover those companies say the good and bad won't be felt evenly across different types of companies or throughout the calendar year.
PwC: Next in consumer markets 2023: Poised for growth, despite economic uncertainty
Consumer-facing companies saw their prospects for growth buffeted by geopolitical and macroeconomic crosswinds in 2022. Leaders are still watching those conditions closely as they advance into 2023.
Some Challenges to Hotel Development Ease as New Ones Arise
While some factors are easing the constraints on hotel construction, new hotel projects are facing challenges earlier in the development process.
Noma, Rated the World’s Best Restaurant, Is Closing Its Doors
The Copenhagen chef René Redzepi says fine dining at the highest level, with its grueling hours and intense workplace culture, has hit a breaking point: “It’s unsustainable.”
Detroit Foundation Hotel Draws in Community as General Manager Seeks To Reignite Passion for Hospitality
James Dannecker closely followed the development path of the Detroit Foundation Hotel when it opened six years ago. Now, as the hotel's general manager, he said he was drawn to its reputation for true hospitality and as a hub for the city.
Record Holiday Week Caps Third Year of Recovery for US Hotel Industry
The U.S. hotel industry sold more rooms at higher rates in the week between the Christmas and New Year’s Day holidays than ever before, according to the latest weekly data from CoStar hospitality analytics firm STR.
As International Tourism Returns, Travel Patterns Resemble Pre-Pandemic Norms
Travel patterns normalized somewhat in 2022 as many countries across the globe loosened COVID-19 restrictions and booking windows increased. However, a lack of international travel, particularly from Asian countries, continues to be a concern for the U.S. hotel industry.
Mayhem and mischief: How tourists behaved badly in 2022
In 2022, the world started traveling again -- and with that came the return of all the usual misbehavior and antics abroad. But with nerves perhaps frayed by a record year for airline cancellations, delays, lost luggage and inflated prices, misconduct was a particularly strong theme. Here are the standout moments from a year of travelers behaving badly.
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