When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Opinion

When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say

Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional s...

Bruno Saragat
Bruno Saragat
Sales Engineer at Shiji Reviewpro
Shiji
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Awards and Accolades
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Reputation Management
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Big Data
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Bruno Saragat
by Bruno Saragat
29 October 2025ShijiAwards and Accolades
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
The 2025 Mews Unfold Awards: Honoring Excellence in Hospitality
Opinion

The 2025 Mews Unfold Awards: Honoring Excellence in Hospitality

Held as the grand finale of this year’s Mews Unfold conference, the 2025 Mews Unfold Awards were a fantastic way to wrap up an already energizing day. It was great to be there in person as the Mews team shined a spotlight on some of the most forward...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Information Technology
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Events & Conferences
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Awards and Accolades
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Innovation
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Henri Roelings
by Henri Roelings
13 May 2025Hospitality NetAwards and Accolades
The 2025 Mews Unfold Awards: Honoring Excellence in Hospitality
Opinion

The Art of Connection and Building Guest Loyalty

Guest loyalty isn’t built on points alone—it’s built on moments. It’s the warm welcome at check-in, the server who remembers a guest’s favorite drink, or the housekeeper who goes the extra mile to personalize a stay. In today’s hospitality landscape...

Brendan McCoy
Brendan McCoy
Senior Vice President & Chief Operations Officer at Newport Hospitality Group
Newport Hospitality Group
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Awards and Accolades
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Lodging Industry
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Guest Experience
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Brendan McCoy
by Brendan McCoy
28 February 2025Newport Hospitality GroupAwards and Accolades
Newport Hospitality Group
3 Guest Experience Tips from Award-Winning Hoteliers
Opinion

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Lisa Came
Lisa Came
Digital Marketing Specialist at GuestRevu
GuestRevu
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CRM & Loyalty
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Awards and Accolades
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Reputation Management
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Guest Experience
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Lisa Came
by Lisa Came
11 June 2024GuestRevuAwards and Accolades
3 Guest Experience Tips from Award-Winning Hoteliers
Sparking WanderLOVE: The 2023 HSMAI Adrian Awards
Opinion

Sparking WanderLOVE: The 2023 HSMAI Adrian Awards

The Adrian Awards have been a symbol of excellence in hospitality advertising, digital marketing, and public relations for over six decades. The stage is set for the 2023 HSMAI Adrian Awards back in New York City. This year’s theme, WanderLOVE, is t...

Robert A. Gilbert
Robert A. Gilbert
CHME, CHBA, President and CEO, Hospitality Sales & Marketing Association International (HSMAI)
HSMAI
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Sales & Marketing
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Awards and Accolades
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Innovation
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Robert A. Gilbert
by Robert A. Gilbert
31 August 2023HSMAIAwards and Accolades
Sparking WanderLOVE: The 2023 HSMAI Adrian Awards