Quore, a leader in hotel operations management, will reveal its next-generation Learning Management System at The Hospitality Show in October. The event, to be held October 26 to 28 at the Colorado Convention Center in Denver, will give hotel owners...

Quore

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Human Resources

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Information Technology

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Events & Conferences

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Education & Professional Development

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Quore to Unveil New Training Platform at The Hospitality Show in Denver

Opinion

Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality

There is a troubling disconnect in the hotel industry between public commitments and meaningful action on gender equality. Nearly every major hospitality brand now publishes impressive-sounding policies on diversity and inclusion but the reality beh...

Jin Cao

Doctoral Researcher from the International Centre for Hospitality and Aviation Resilience Management (ICHARM), University of West London

University of West London

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Human Resources

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Diversity

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Opinion

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hote...

Nasir Zahir

CFBE, is the Founder and President of NZ Hospitality

NZ Hospitality

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Human Resources

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Diversity

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Opinion

"In the flow" or "On the Flow" comments on work

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Human Resources

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Innovation

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Opinion

Top 10 Hotel Industry Concerns

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Finance

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Human Resources

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Information Technology

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Opinion

Immigration Policy and The Hospitality Workforce

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce str...

Alice Sherman

Executive Vice President & Managing Director, Americas

HVS

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Human Resources

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Diversity

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National & International Policy

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Press Release

WTTC Report Shows Travel & Tourism Set to Support 91MN New Jobs by 2035

The World Travel & Tourism Council (WTTC) today launches a landmark report, revealing that while the sector is on course to support one in three new jobs worldwide by 2035, demographic and structural shifts could create a workforce shortfall of more...

World Travel & Tourism Council (WTTC)

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Human Resources

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National & International Policy

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WTTC Report Shows Travel & Tourism Set to Support 91MN New Jobs by 2035

Opinion

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

Inès Blal

Dean of Undergraduate School at EHL Hospitality Business School

EHL

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Human Resources

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Corporate Social Responsibility (CSR)

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Recruitment

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Opinion

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Human Resources

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CRM & Loyalty

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Guest Experience

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Opinion

Automation Readiness: A Practical Checklist for Hotel Leaders

Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a l...

Stephen Burke

Founder and CEO at Robosize ME

Robosize ME

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Human Resources

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Chatbots, Robotics & AI

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