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Leadership, Logistics and Loyalty: What Hotel Management Teaches You
Opinion

Leadership, Logistics and Loyalty: What Hotel Management Teaches You

Hotel management isn’t just about rooms and reservations. From leadership and logistics to loyalty-building, it’s a hands-on education in what it takes to run a world-class experience. This article explores the deep, real-world lessons behind hotel ...

Martin Green
Martin Green
Editor - The Insider, Glion Institute of Higher Education
Glion
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Human Resources
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Education & Professional Development
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Martin Green
by Martin Green
25 August 2025GlionEducation & Professional Development
Leadership, Logistics and Loyalty: What Hotel Management Teaches You
The talent problem within luxury hospitality
Opinion

The talent problem within luxury hospitality

The widening skills gap in the luxury hospitality industry is jeopardising the industry’s capacity for sustained excellence, even though the demand for high-end experiences has remained strong. This means that the industry is standing on the edge of...

Franck Arnold
Franck Arnold
Managing Director & Regional Vice-President, The Savoy, London
Accor
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Education & Professional Development
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Franck Arnold
by Franck Arnold
11 August 2025AccorEducation & Professional Development
The talent problem within luxury hospitality
Swiss Values. Global Classrooms. Why Mobility Matters for Tomorrow’s Hospitality Leaders
Opinion

Swiss Values. Global Classrooms. Why Mobility Matters for Tomorrow’s Hospitality Leaders

Hospitality is borderless. Guests, brands, and staff move freely across countries, yet many graduates are still trained for careers as if they’ll only ever work in one market.

Sofia Furtado
Sofia Furtado
Junior Vice President, SHG Universities
Swiss Hospitality Group Universities
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Human Resources
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Education & Professional Development
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Sofia Furtado
by Sofia Furtado
6 August 2025Swiss Hospitality Group UniversitiesEducation & Professional Development
Swiss Values. Global Classrooms. Why Mobility Matters for Tomorrow’s Hospitality Leaders
Lectures Are Out. Executive Learning Is In. Why Hospitality Needs a New Training Model
Opinion

Lectures Are Out. Executive Learning Is In. Why Hospitality Needs a New Training Model

The days of long lectures and passive note-taking are numbered. At least, they should be. Hospitality professionals are expected to think strategically, lead diverse teams, and make quick decisions under pressure. Yet many graduates leave university...

Sofia Furtado
Sofia Furtado
Junior Vice President, SHG Universities
Swiss Hospitality Group Universities
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Education & Professional Development
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Hotelschools | Universities
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Sofia Furtado
by Sofia Furtado
1 August 2025Swiss Hospitality Group UniversitiesEducation & Professional Development
Lectures Are Out. Executive Learning Is In. Why Hospitality Needs a New Training Model
Deanonymize Your Guests to Improve Guest Hospitality Experiences
Opinion

Deanonymize Your Guests to Improve Guest Hospitality Experiences

As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” My regular readers may recall that this is a topic previ...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Human Resources
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Education & Professional Development
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Guest Experience
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Doug Kennedy
by Doug Kennedy
29 July 2025Kennedy Training Network (KTN)Education & Professional Development
Deanonymize Your Guests to Improve Guest Hospitality Experiences
Opinion

Train smarter: Boost frontline performance while reducing costs

Companies spent $21.9 billion on frontline training in 2023. That number is expected to climb to $46.7 billion by 2028. But despite that investment, only 44% of employees feel like their organizations invest in their development.

Eric Jackson-Sarkany
Eric Jackson-Sarkany
Senior Manager, Marketing Programs
Axonify
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Sales & Marketing
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Information Technology
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Education & Professional Development
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Eric Jackson-Sarkany
by Eric Jackson-Sarkany
18 July 2025AxonifyEducation & Professional Development
Axonify
Research and Education: a Connection to Ever-Evolving Expertise and Experience
Opinion

Research and Education: a Connection to Ever-Evolving Expertise and Experience

The skills that each manager and leader need to be successful in hospitality are a combination of operations management, traditional business functions, and specialty topics. The connection between industry experience and sustainable education pract...

Robert O’Halloran
Robert O’Halloran
Professor Director, School of Hospitality Leadership at East Carolina University.
East Carolina University
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Human Resources
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Education & Professional Development
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Robert O’Halloran
by Robert O’Halloran
18 July 2025East Carolina UniversityEducation & Professional Development
Research and Education: a Connection to Ever-Evolving Expertise and Experience
Opinion

Hospitality Vibes: Maggie Chen’s Manifesto for a Human-Centered Future in Hospitality

I must admit, I feel a little bad that I am only now featuring this book on Hospitality Net. Maggie Chen is a friend I have known for many years at EHL Hospitality Business School, and her latest work deserves much more attention. Hospitality Vibes ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Miscellaneous
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Education & Professional Development
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Henri Roelings
by Henri Roelings
7 July 2025Hospitality NetEducation & Professional Development
Hospitality Net