Human Resources

Safety & Security

It’s not even 9 o’clock and your front desk manager is already behind. They’ve spent the day answering back-to-back questions from employees. A new team member asks where to find more printer paper. Another says, “A guest requested extra towels but ...

Why Today’s Workforce Needs More from Managers

Cara Silletto

President & Chief Retention Officer at Magnet Culture

Magnet Culture

Artificial intelligence (AI) is reshaping how organizations hire talent. Today, AI is not just a tool but a partner that supports and enhances human decision-making across all six distinct phases of the hiring process, from receiving applications to...

How AI is revolutionizing the hiring process

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Recruitment

Chatbots, Robotics & AI

In a world where hotels, restaurants, and tourism organisations face unprecedented complexity - from digital disruption to climate challenges - Professor Ioannis S. Pantelidis of Ulster University invites us to look beneath the surface. His latest w...

Interview: What Ocean Wisdom Can Teach Hospitality Leaders - A Conversation with Professor Ioannis S. Pantelidis

Henri Roelings

Founder, Hospitality Net

Hospitality Net

Negotiation skills are among the most underappreciated abilities in the hospitality industry, yet it shapes everything from supplier agreements to guest experiences. Understanding the nuanced art of negotiation can turn the average deal into an oppo...

Five Key Negotiation Skills Every Hospitality Leader Should Master

Dr Lohyd Terrier

Associate Professor at EHL Hospitality Business School

EHL

Education & Professional Development

Do happy employees make happy customers, or is it the other way around? Do happy customers make employees happy?

What’s More Important, Happy Customers or Happy Employees?

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

CRM & Loyalty

The hospitality industry is knee-deep in budgeting season, and there is no better time to begin equipping hotel teams with the right tools and knowledge to operate efficiently, deliver seamless guest experiences, and maintain brand consistency. One ...

Online Training Tools Are Boosting Productivity of Maintenance & Housekeeping Teams at Hotels

Drew Smith

Director of Training

Quore

Education & Professional Development

There has been a recent flurry of announcements from the business press regarding the appointment of Co-CEOs. What was once an oddity is becoming more common place. A recent article by Barron’s Andy Serwer addresses this trend in the broader marketp...

The Rise of the Co-CEO

Keith Kefgen

Managing Director & CEO at AETHOS Consulting Group

AETHOS Consulting Group

"Just be yourself." It’s the well-meaning advice that’s launched a thousand leadership development programmes and probably twice as many LinkedIn posts. But here’s the uncomfortable truth: most leaders who try to "be themselves" at work are actually...

The Authenticity Paradox: When Being Real Means Being Responsive

Mike Hohnen

Trusted Advisor￨Coach￨Trainer￨Keynote Speaker

Plays Well With Others

There is a troubling disconnect in the hotel industry between public commitments and meaningful action on gender equality. Nearly every major hospitality brand now publishes impressive-sounding policies on diversity and inclusion but the reality beh...

Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality

Jin Cao

Doctoral Researcher from the International Centre for Hospitality and Aviation Resilience Management (ICHARM), University of West London

University of West London

Diversity