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Opinion

What I’d Tell My Younger Self: 5 Lessons from 20 Years in Hospitality Tech

Twenty years ago, I walked into Visual Matrix with an IT background, no hospitality experience, and no real idea what I was getting into.

Charlie Rhodes
Charlie Rhodes
Chief Operating Officer
Visual Matrix Property Management System (Image Technology Systems)
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Human Resources
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Information Technology
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Lodging Industry
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Charlie Rhodes
by Charlie Rhodes
27 October 2025Visual Matrix Property Management System (Image Technology Systems)Human Resources
Visual Matrix Property Management System (Image Technology Systems)
How companies and HR managers can lead in the age of AI-assisted hiring
Opinion

How companies and HR managers can lead in the age of AI-assisted hiring

Artificial intelligence (AI) has revolutionized how we recruit and select talent. HR and hiring managers are no longer just recruiters. They are strategic supervisors of the whole AI ecosystem. The new challenge is to lead responsibly, ensuring that...

Linchi Kwok
Linchi Kwok
Professor at The Collins College of Hospitality Management, Cal Poly Pomona
CAL Poly Pomona
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Human Resources
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Information Technology
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Recruitment
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Chatbots, Robotics & AI
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Linchi Kwok
by Linchi Kwok
27 October 2025CAL Poly PomonaHuman Resources
How companies and HR managers can lead in the age of AI-assisted hiring
How Can Hotels Step Up Their Recruitment Game?
Opinion

How Can Hotels Step Up Their Recruitment Game?

The global hospitality industry is forecast to see its labour demand climb in the coming years, but persisting labour shortages and other challenges in hiring and retaining employees could make it very difficult to meet these needs. Hotels should im...

Roger A. Allen
Roger A. Allen
Group Chief Executive Officer of RLA Global
RLA Global
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Human Resources
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Recruitment
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Roger A. Allen
by Roger A. Allen
27 October 2025RLA GlobalHuman Resources
How Can Hotels Step Up Their Recruitment Game?
Key Attributes Hiring Managers Should Recognize During The Interview Process
Opinion

Key Attributes Hiring Managers Should Recognize During The Interview Process

Hiring in hospitality has always required a blend of instinct and insight. With evolving guest expectations and growing competition for top talent, it’s more important than ever for hiring managers to look beyond resumes to uncover attributes that t...

Heather Berti
Heather Berti
Senior Vice President of People Services at Arlo Hotels
Arlo Hotels
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Human Resources
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Recruitment
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Heather Berti
by Heather Berti
24 October 2025Arlo HotelsHuman Resources
Key Attributes Hiring Managers Should Recognize During The Interview Process
What Type of Business Do You Want to Run? The Choice Between Cohesive and Disconnected Hospitality
Opinion

What Type of Business Do You Want to Run? The Choice Between Cohesive and Disconnected Hospitality

The hospitality industry is continually presented with the alluring, yet often ambiguously defined, promise of “all-in-one” technology platforms. This term of reference for ‘all-in-one‘ can mean so many things and are highly topical to the specific ...

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
TRAVHOTECH
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Human Resources
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Information Technology
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Travel Technology
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Mark Fancourt
by Mark Fancourt
22 October 2025TRAVHOTECHHuman Resources
What Type of Business Do You Want to Run? The Choice Between Cohesive and Disconnected Hospitality
Opinion

Shaping Hospitality’s Next Chapter: How Rotana’s Vision is Guiding the Future of Investment

In the lead up to the Future Hospitality Summit - FHS World 2025, taking place at Madinat Jumeirah in Dubai next week from 27-29 October, we asked several industry partners about what’s next for hospitality investment in line with this year’s event ...

Philip Barnes
Philip Barnes
Chief Executive Officer (CEO) Rotana
The Bench
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Environment & Sustainability
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Human Resources
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Events & Conferences
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Lodging Industry
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Philip Barnes
by Philip Barnes
21 October 2025The BenchHuman Resources
The Bench
As Nights Grow Darker: Using Gender Impact Assessments to Protect Female Employees in the Hotel Industry
Opinion

As Nights Grow Darker: Using Gender Impact Assessments to Protect Female Employees in the Hotel Industry

When the lights dim and hotel guests settle down for the night, a different reality often emerges for female workers. For many women – especially shift workers – fewer daylight hours brought about by winter can increase risk of harassment, intimidat...

Gillie O’Rourke
Gillie O’Rourke
President Elect of Soroptimist International Great Britain and Ireland
Soroptimist International Great Britain and Ireland
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Human Resources
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Safety & Security
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Gillie O’Rourke
by Gillie O’Rourke
21 October 2025Soroptimist International Great Britain and IrelandHuman Resources
As Nights Grow Darker: Using Gender Impact Assessments to Protect Female Employees in the Hotel Industry
Why Today’s Workforce Needs More from Managers
Opinion

Why Today’s Workforce Needs More from Managers

It’s not even 9 o’clock and your front desk manager is already behind. They’ve spent the day answering back-to-back questions from employees. A new team member asks where to find more printer paper. Another says, “A guest requested extra towels but ...

Cara Silletto
Cara Silletto
President & Chief Retention Officer at Magnet Culture
Magnet Culture
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Human Resources
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Cara Silletto
by Cara Silletto and Alayna Thomas
20 October 2025Magnet CultureHuman Resources
Why Today’s Workforce Needs More from Managers
How AI is revolutionizing the hiring process
Opinion

How AI is revolutionizing the hiring process

Artificial intelligence (AI) is reshaping how organizations hire talent. Today, AI is not just a tool but a partner that supports and enhances human decision-making across all six distinct phases of the hiring process, from receiving applications to...

Linchi Kwok
Linchi Kwok
Professor at The Collins College of Hospitality Management, Cal Poly Pomona
CAL Poly Pomona
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Human Resources
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Recruitment
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Chatbots, Robotics & AI
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Linchi Kwok
by Linchi Kwok
20 October 2025CAL Poly PomonaHuman Resources
How AI is revolutionizing the hiring process
Interview: What Ocean Wisdom Can Teach Hospitality Leaders - A Conversation with Professor Ioannis S. Pantelidis
Opinion

Interview: What Ocean Wisdom Can Teach Hospitality Leaders - A Conversation with Professor Ioannis S. Pantelidis

In a world where hotels, restaurants, and tourism organisations face unprecedented complexity - from digital disruption to climate challenges - Professor Ioannis S. Pantelidis of Ulster University invites us to look beneath the surface. His latest w...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Human Resources
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Henri Roelings
by Henri Roelings and Ioannis S. Pantelidis
17 October 2025Hospitality NetHuman Resources
Interview: What Ocean Wisdom Can Teach Hospitality Leaders - A Conversation with Professor Ioannis S. Pantelidis