I’m sure I’m not alone in feeling that the end of a great trip – whether for business or leisure – often sparks reflection. I think back on what stood out, while my mind drifts toward the next adventure: what I hope for, what I’d repeat, and what I’...

Maria Taylor

Senior Vice President of Marketing, Partnerships, and Commercial Operations, Hospitality, Amadeus

Amadeus

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Sales & Marketing

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Consumer Trends

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Opinion

Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue

As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable windows of ...

Lisa Jane Wheaton

Senior Project Strategist at Maestro PMS

Maestro

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Information Technology

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Property Technology

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Lodging Industry

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Guest Experience

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Opinion

Inside the Hotelier’s PMS Shortlist: What Really Drives Buying Decisions in 2026

The property management system has evolved into the nerve center of modern hotel operations. In 2025, it’s not just the system that keeps rooms occupied and bills paid—it’s the platform shaping guest journeys, enabling staff productivity, powering r...

Jordan M Hollander

Co-Founder

Hotel Tech Report

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Information Technology

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Property Technology

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Opinion

4 strategies hoteliers are using to run their social channels

Social media is both an opportunity and a threat for hotels. An opportunity because social selling is becoming a big revenue generator, and social is a space where brand building is endemic. But it’s a threat too – because many hoteliers lack time, ...

Ryan Haynes

Director/Lead Consultant at Haynes MarComs Ltd

Haynes MarComs Ltd

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Sales & Marketing

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Social Media

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Opinion

The guest has arrived. The card hasn’t.

It’s a scenario business travellers know all too well. You arrive at your hotel after a long flight, luggage in hand, mind on tomorrow’s meetings. The hotel lobby looks welcoming, until the front desk asks for a credit card. Again. You explain it’s ...

Dave Wood

Chief Operations Officer, Conferma

Conferma Pay

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Sales & Marketing

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Opinion

Top 10 Hotel Industry Concerns

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Finance

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Human Resources

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Opinion

Speed to Value: How Hotel Companies Can Fast-Track Seamless Property Management System Migrations

Time is money, especially in hospitality. When it comes to deploying new technology, speed can be the difference between staying under budget and gaining a real competitive edge. With rising operating costs, hoteliers are turning to technology to li...

Priya Rajamani

VP of Implementation & Support at Stayntouch

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

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Opinion

Research Questions Regarding AI in HRM: Preparing for an AI-Powered Workplace

In a series of discussions about artificial intelligence (AI) in human resource management (HRM), we explored how AI has transformed the traditional HR functions and how HR professionals can remain irreplaceable in the age of AI. To help organizatio...

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

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Human Resources

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Chatbots, Robotics & AI

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Opinion

How HR Professionals Can Remain Irreplaceable in the Age of AI

Last week, we discussed how artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), has transformed the traditional HR functions across the six stages of the employee lifecycle. Many professionals want to underst...

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

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Human Resources

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Information Technology

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Chatbots, Robotics & AI

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Opinion

The Hidden Cost of Manual Accounting in Hospitality

Manual accounting may seem like a manageable process—especially for small hospitality operations—but the reality is far more costly than it appears on the surface. From labor-intensive data entry to delayed financial insights, manual systems create ...

Jon Giuliani

Chief Revenue Officer at Ximplifi

Ximplifi

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Information Technology

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Finance & Accounting

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Information Technology

Beyond the Journey: How Post-Trip Reflections Shape the Future of Travel

Turning October Into Opportunity: How Hotels Can Use PMS Insights to Drive Shoulder-Season Revenue

Inside the Hotelier’s PMS Shortlist: What Really Drives Buying Decisions in 2026

4 strategies hoteliers are using to run their social channels

The guest has arrived. The card hasn’t.

Top 10 Hotel Industry Concerns

Speed to Value: How Hotel Companies Can Fast-Track Seamless Property Management System Migrations

Research Questions Regarding AI in HRM: Preparing for an AI-Powered Workplace

How HR Professionals Can Remain Irreplaceable in the Age of AI

The Hidden Cost of Manual Accounting in Hospitality

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