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Recast: Guests define what luxury means today

In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences (hint: it’s your guests), and shares why serving your guests’ preferences is one of the best things you can do to elevate on-property experiences.

Karen Stephens
By Karen Stephens, Chief Marketing Officer, Revinate, Inc.
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Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.
Hospitality Net
Opinion Article

Luxury with Impact: 2025 Luxury Landscape Overview

As the luxury industry navigates economic uncertainty and evolving consumer values, the definition of luxury transforms. Beyond exclusivity and craftsmanship, today's cautious customers demand social, sustainable, and experiential impact. In response, luxury brands are redefining their strategies, blending innovation, circularity, and hospitality to create more meaningful, future-forward experiences. This article explores how luxury brands are responding to growing economic pressure, prioritizing sustainability, embracing innovation, and integrating hospitality to meet the evolving expectations of today’s conscious consumer.

Tamara Tovisi
By Tamara Tovisi, Project Coordinator, EHL
Press Release

AHLA and HTNG launch new safety resources to address lithium battery fire risks

With the growing use of lithium-based batteries in devices like e-bikes, laptops, and mobile phones, the American Hotel & Lodging Association (AHLA) and Hospitality Technology Next Generation (HTNG) launched a new suite of safety resources to help hoteliers prevent, prepare for, and respond to battery-related fire incidents, many of which are caused unknowingly by guests. The toolkit also includes guidance for travelers to help increase their awareness of potential risks.

AHLA Foundation and HTNG
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 
Mews
Opinion Article

Part 2: What You Were Always Afraid to Ask…

As discussed in my previous article, economic systems (whether at the micro or macro level) tend to respond negatively to abrupt and unforeseen changes. Market volatility often signals a decline in investor confidence and highlights the interconnectedness of various types of security markets. These fluctuations can influence sectors far beyond finance, including tourism and, by extension, the hospitality industry (Figure 1). If you have not yet read the previous article (part 1 of this series), you can access it here: Lodging Stock Market Volatility in the Wake of Trump-Era Tariffs | By Melinda Ratkai  Figure 1: The cascading impact of incoherent increases in trade tariffs Interpreted by M. Ratkai (own elaboration) Insert Figure 1

Melinda Ratkai
By Melinda Ratkai, Dr. Professor of Hospitality Business, Hotelschool The Hague
Opinion Article

Part 1: Lodging Stock Market Volatility in the Wake of Trump-Era Tariffs

Stock market volatility is both normal and expected. Anyone who has analyzed stock prices or attended a trading course knows this well. A wide range of factors can influence market prices: company-specific events like appointing a new CEO, publishing annual reports, or issuing corporate announcements; economic factors such as inflation, interest rate shifts, and changes in monetary policy; and political developments including leadership transitions, new legislation, and (geo)political instability.

Melinda Ratkai
By Melinda Ratkai, Dr. Professor of Hospitality Business, Hotelschool The Hague