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Crisis Communication Tactics for Small and Boutique Hotel Teams

Small and boutique hotels face unique challenges, especially during a crisis. Knowing how to solve and weather a crisis is an essential part of operating any company, but small businesses lack the resources to manage them as quickly as their larger counterparts. This article will explore crucial strategies for training front-line staff in crisis communication, emphasizing the importance of a tailored communication plan and routine training to ensure operational consistency during emergencies.

Indiana Lee
By Indiana Lee, Freelance Technical Writer, Indiana Lee Writes
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Press Release

Event Tourism: How Music, Sport, and Film Shape Destinations

From Taylor Swift’s record-breaking concert tours to Mega-Sports events and the surge of screen tourism inspired by hit shows like HBO’s The White Lotus, these phenomena are transforming travel patterns worldwide. The allure of mega-events and on-screen destinations can generate substantial short-term economic boosts, yet they also bring challenges. Dr. Isabella Blengini, Associate Professor of Economics at EHL Hospitality Business School, delves into the complex and multi-dimensional impacts of event tourism and pop culture tourism.

EHL
Supplier News

Alliants and Les Clefs d'Or International Announce Partnership Alongside the Release of “Masters of Hospitality” Documentary Series

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d'Or International, the esteemed global association of professional hotel concierges. This partnership heralds the recent launch of an insightful new documentary series, “Masters of Hospitality”, dedicated to shining a light on the critical importance of the concierge role in elevating guest experiences and redefining service excellence in the hospitality sector.

Alliants
Press Release

Wyndham Grows Direct Franchising Business in China; Signs Nearly 600 Hotels Over Five Years

Wyndham Hotels & Resorts surpassed a major milestone in China: signing nearly 600 direct franchise agreements across the country in just five years. The achievement is a testament to Wyndham's owner-first approach to franchising and increased efforts in recent years to reduce its reliance for growth on master licensees—a move underscored in 2019 when the Company reacquired direct franchising rights for its Days Inn brand in China.

Wyndham
China
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Hospitality Net
Press Release

Wyndham Expands Extended Stay Offerings, Teams with Reside to Introduce Wyndham Residences in the U.S.

Guests seeking contemporary, upscale residence-style accommodations in urban destinations now have new offerings to consider in key cities like Houston, Washington D.C and more as a result of a 10-year development relationship between Wyndham Hotels & Resorts, the world’s largest hotel franchisor, and Reside, a leading residential hospitality management company.

Wyndham
United States
Press Release

BWH Hotels Hosts 3,000 Attendees At Accelerate Conference Showcasing Global Strategy And Momentum For The Future

BWH Hotels, the leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels, hosted its annual convention this week in Charlotte, North Carolina. With “Accelerate” as this year’s theme, nearly 3,000 attendees, including BWH Hotels’ hoteliers, operators, and partners from around the globe, came together to celebrate one another’s accomplishments and set the groundwork for a successful year ahead and beyond.

BWH Hotels
United States