The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
GCSTIMES textile-based key cards embed RFID chips into structured embroidery, letting hotels use regional motifs, indigenous patterns, and artisan techniques as a guest touchpoint for cultural storytelling.
Mews CEO Matt Welle outlines how cloud-native PMS, mobile housekeeping apps, online check-in, and lobby kiosks can eliminate front desk queues while adding measurable ancillary revenue.
Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.
The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.
A personal essay arguing that the removal of front desk staff in favor of tablets and virtual agents strips hotels of their core hospitality value, citing real examples from U.S. properties.
The author argues Saudi hotels must build a structured demand operating model across segmentation, forecasting, channel profitability, and decision governance before AI tools can deliver meaningful commercial impact.
GCSTIMES promotes its wooden hotel key cards as nature-inspired, creatively designed alternatives combining functionality with distinctive craftsmanship.
Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.
GCSTIMES, a hotel key card supplier, now offers customization services for in-room hospitality essentials including wooden hangers, wooden-handled umbrellas, and branded laundry bags.
Author presents a three-layer Commercial Convergence Model to fix strategic misalignment between sales, marketing, and revenue departments using shared metrics and decision frameworks.
AAHOA opposes California's AB 2721, which would require hotels to publicly disclose ICE and CBP reservations, citing legal liability, privacy concerns, and compliance burdens for small and independent owners.
Using a simple pretzel story, CX expert Shep Hyken argues that inconsistent service erodes customer confidence and trust, making consistency the single biggest driver of retention.
Hotels must shift from selling rooms to curating experiences, creating revenue streams that don't depend on occupancy through experience marketplaces and destination expertise.
GCSTIMES pitches wooden key cards themed around city landmarks (museums, bridges, statues) paired with a dice mechanic to encourage guests to explore destinations spontaneously.
Lexis Hotel Group used Amadeus iHotelier Suite to shift to a direct-first strategy in 2025, recovering $502K via cart abandonment tools and achieving 37% total revenue growth amid reduced inbound travel.
BRN Solutions restructured leadership, outsourced revenue management, and redesigned the sales and wedding strategy at an independent resort, delivering a $1.4M performance swing within five months.
Hotels targeting long-stay guests are investing in communal spaces, local identity, and routine-supporting amenities to reduce isolation and create a sense of belonging.
Author proposes a self-scoring gamification model for customer service where employees compete against their own past performance, not colleagues, to build better habits and culture.
AHLA CEO Rosanna Maietta welcomed LA City Council amendments to the hotel minimum wage law, calling it necessary relief amid rising costs and declining travel demand.