Hyatt Announces Extended Suspension of Operations for Jamaica Resorts Following Hurricane Melissa
Seven Hyatt resorts will remain closed for nearly two years to complete extensive repairs and upgrades following Hurricane Melissa damage.
News
Hotels are leaving millions on the table: guest-first strategies for growth
The report argues hotels should shift from room-centric to guest-centric models, tracking RevPAG instead of RevPAR to capture total guest value across all touchpoints.
Why Sound Strategy Will Define Experiential Hospitality
The author argues that strategic music programming across hotel zones can increase guest dwell time and revenue by over 30%, with AI-powered platforms now enabling scalable implementation.
By Ola Sars, CEO, Soundtrack Technologies
From Stay to Story: When a Key Card Becomes a Keepsake
Wooden key cards can be engraved with personal details like names and dates, creating lasting keepsakes that guests treasure long after checkout.
How small hotels are staying profitable in an unpredictable market
Independent hotels face guests booking later with shorter stays and tighter budgets, requiring dynamic pricing, integrated tech, and local marketing to maintain profitability.
By Laure Cremers, Content Specialist, Lighthouse
What Guests Prefer Today: Travel-Size Toiletries or Refillable Systems? A Look at Hospitality in the USA
Analysis covers regulatory changes in California, New York, Illinois, and Washington driving hotels toward bulk dispensers over traditional mini bottles.
By Camilo Sosa, E-commerce Manager, Hotel Items (A & S Suppliers, Inc.)
Introducing Snapfix Comply
Running a hotel involves more than providing excellent service. Behind every guest experience lies a complex system of inspections, certifications, and safety checks that must remain up to date.
GTBA Welcomes the End of Government Shutdown and Calls for Ongoing Bi-Partisan Co-operation to Prevent Further Shutdowns
The Global Business Travel Association, GBTA, the leading voice of the global business travel industry, welcomes the news that the United States Congress has passed a continuing resolution to reopen the government through January 30 and provide backpay to federal workers.
35th Housekeeping Olympics Crowns Frontline Cleaning Heroes at ISSA Show North America in Las Vegas
The 35th annual Housekeeping Olympics celebrating guest room attendants and environmental services workers took place in Las Vegas on Monday.
Seamless from Start to Finish: How The Luxury Chalet Company Redefines the Modern Ski Holiday
Done properly, a luxury ski holiday should begin the moment you make contact — not when you arrive in the mountains. At The Luxury Chalet Company, service excellence starts from the very first email, creating a journey where every detail, from transfers and dining to private heli-tours, unfolds effortlessly.
What are Branded Residences, and Why are They Becoming Popular Among Developers?
Branded residences are luxury homes associated with well-known brands that offer residents hotel-like services and convenience. Rising demand is coming from experience-driven individuals seeking unique and exclusive living.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Luxury Starts Within: People Who Make Hospitality Shine
I recently attended the Beyond Luxury Awards at the Fairmont La Hacienda Costa del Sol which we had sponsored, the event brought together luxury hoteliers from across Spain. Over good food and conversations, something struck me: there was barely any talk of technology or innovation. The main topic was people.
By Julia Valencoso, Senior Marketing Manager, Europe, Africa, UK and Ireland, Shiji
Casual Living at Scale with Asli Kutlucan, CEO Europe at TFE Hotels
In this episode of Pillow Talk Sessions Podcast, Asli Kutlucan, CEO Europe at TFE Hotels, joins hosts Jessica Gillingham and Kristian Lupinski to unpack how TFE is reimagining the intersection of hospitality, residential living, and adaptive reuse through its expanding portfolio of hybrid hotel brands.
Kristian Lupinski in conversation with Jessica Gillingham
Are Traditional TMCs Becoming Obsolete—or Reinvented?
Corporate travel management: obsolete relic of the fax-machine era… or the industry’s best-kept secret weapon? It depends who you ask. Airlines may say, “We don’t need TMCs,” while TMCs respond, “Good luck with duty of care when your VP of Sales is stuck in O’Hare at 11pm.”
New EU Plans Set to Make Business Travel More Efficient and Sustainable: GBTA Welcomes this Week’s Announcements on High-Speed Rail and Sustainable Transport as Part of its Ongoing Engagement with European Policymakers
The Global Business Travel Association (GBTA), the leading voice of the global business travel industry, met in Brussels this week with key policymakers from the European Commission, European Parliament and upcoming EU Council Presidency to advance policies that support a thriving, sustainable and modernised business travel ecosystem.
From hidden gems to iconic stays: Fodor's Travel releases 2026 "Fodor's Finest" list of the 100 most incredible hotels in the world
Fodor's Travel, the leading name in travel recommendations for over 85 years, has unveiled the 2026 edition of its Fodor's Finest Hotels list, spotlighting the 100 most remarkable stays and inspiring hotel experiences across the globe.
Business Travel Optimism Rebounds as Evolving Patterns, Policies and Technologies Shape the Industry, According to Latest GBTA Poll
As companies worldwide continue to navigate their business travel strategies amid change and uncertainty, confidence among global industry professionals is rebounding. Forty-three percent of business travel professionals worldwide say they are more optimistic now, up 15 percentage points versus prior months in 2025. However, concerns remain, relative to still-anticipated decreases in business trip volume, spending and revenue at their organizations for 2025.
2025 Lodging Tax Report - USA
Since room sales generate lodging tax revenues, an overview of hotel market trends provides insight into the industry’s current and future fiscal impacts. As documented in our 2024 HVS Lodging Tax Study, the national lodging market has experienced recent growth in average daily room rates and revenue per available room. However, occupancy levels have remained relatively flat. The Average Daily Room Rate (“ADR”) represents the average revenue earned for each room rented in a hotel. Revenue per available room (“RevPAR”), the product of ADR and occupancy rate, is a standard industry metric that combines the effects of occupancy and room rates on overall revenue performance. ADR and RevPAR increased in 2024 but has seen slower growth through the first eight months of 2025 compared to the same period in 2024. The figure below compares year-over-year growth in the national lodging market from 2023 through August 2025.
d&b adds a touch of gold for The Savoy’s Beaufort Bar
When London’s exclusive Savoy Hotel came to upgrade the sound in one of its most popular leisure destinations, the Beaufort Bar, d&b audiotechnik provided a custom 24 carat gold leaf finish, combining a unique accent of luxury with the signature sound quality that lifts this stylish space . . .
Wanderlust, Not Wrapping Paper: How Gen Z Is Redefining Holiday Travel
For many, the holiday season is synonymous with shopping lists, gift wrapping, and crowded malls. But for Gen Z and Millennials, the new holiday wish list looks different. This year, it’s less about presents and more about boarding passes in hand.
By Jonathan Kletzel, Travel and Transportation Leader, PwC US, PwC (US)