Hidden operational costs from scheduling lag, cross-department misalignment, and management coordination fatigue compound daily, often invisible in traditional retrospective reporting.
Six hospitality groups across five continents share how Cloudbeds' multi-property platform helped them unify operations, automate pricing, and scale portfolios without adding operational complexity.
Report from RHG's Florence summit with 75 pharma and agency experts argues healthcare meetings must shift from logistical execution to structured, methodology-driven systems with measurable outcomes.
GBTA and Radisson Hotel Group survey of 258 travel managers finds AI use in hotel RFPs set to jump from 32% to 69%, while dynamic discounts grow and fixed rates consolidate.
A narrative case study of an $87,000 employee theft at an independent hotel, showing how absent internal controls and misplaced trust enabled an 18-month fraud scheme.
A tribute to hotel operations staff managing high-volume stays during FIFA World Cup 2026, highlighting the coordination required to serve thousands of traveling fans daily.
Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.
Acting on customer feedback drives loyalty, reduces churn, and improves revenue, while collecting insights without action is a sunk cost with no return.
GBTA welcomes the EU's reformed air passenger rights rules, which extend compensation of €250–€600 for delays from three hours, and urges consistent implementation across all Member States.
Meyer Jabara Hotels outlines its in-house technology management model, arguing that owning the full IT stack, from network infrastructure to cybersecurity and help desk, is a competitive advantage for hotel operators.
Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.
Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a sense of belonging.
A practical guide to cutting hotel procurement costs across F&B and housekeeping, with real-world examples showing savings from GPOs, inventory tech, waste reduction, and standardized supply systems.
Drawing on HRI researcher Helen Hastie's live robot trials, the article identifies five trust principles hoteliers must apply when deploying robots: calibration, graceful failure, transparency, appropriate form, and genuine utility.
The article outlines eight strategies for hotels to support wellness-focused meetings, positioning event managers as thought leaders who can guide planners beyond basic logistics.
Annual CX research finds the top five service priorities customers cite are kind staff, convenience, knowledgeable employees, first-contact resolution, and fast response times.
GCSTIMES introduces a Moon Bridge-themed wooden key card designed to reinforce sleep-focused hotel positioning through nature-inspired, sustainable design.
The author argues that hospitality's next competitive advantage lies not in visibility but in maintaining consistent, trustworthy information across every digital touchpoint from discovery through arrival.
Hotels can grow wedding revenue beyond the room block by offering hospitality suites, F&B activations, local partnerships, and personalized touches that turn one-night stays into multi-day guest experiences.
The author argues that guest satisfaction scores fail to capture whether guests felt genuinely recognized, and that recognition, not service efficiency, is the true driver of repeat visits.