S Hotels & Resorts is a fast-growing holding company that manages close to 40 hotels, resorts, and investments in desirable global tourism destinations. These include locations such as the Maldives, Fiji, Mauritius, the UK, and Thailand.
Clique Hotels & Resorts is a collection of luxury properties in Alberta,Canada and British Columbia, Canada. In addition to its beautiful properties and warm staff, the brand is set apart by its leaders. Each leader is a true hotelier with hands-on experience and a passion for service excellence. The result is a team that’s passionate about growing its people and creating the best possible experiences for guests.
With its distinct combination of timeless design, original Victorian architecture, and modern elegance, San Francisco’s 115-year-old Handlery Union Square Hotel, in the heart of downtown, offers guests the best this city has to offer. Ideal for business travelers, families or couples, the hotel boasts premier views and private balconies from many rooms, two full-service meeting and events venues, and a warm ambience that makes guests feel relaxed and welcome.
Soul Community Planet (SCP) Hotels was born out of a vision to help make the world a better place by serving those who value personal wellness, social good, and the environment. With hotels in California, Colorado, and Hawaii, they drive positive change through their Every Stay Does Good program, SCP Fit, SCP Commons, and Fair Trade Pricing.
Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.
IHG® Hotels & Resorts is one of the world’s leading hotel companies, with around 325,000 colleagues working across more than 100 countries to deliver True Hospitality for Good. But IHG’s strength goes beyond providing great hospitality for guests on property. In fact, IHG’s corporate vision is to build a digital advantage. This focus on digital goes beyond the stay and impacts how IHG connects with guests across their entire journey.
Year-round balmy weather; magnificent scenery; cultural attractions from UNESCO sites to cobbled streets and the historic, whitewashed buildings of centuries past. Few island destinations offer the range of spectacular natural landscapes, unique architecture, and colorful traditions that these popular Spanish isles do, just off the northwest coast of Africa.
Club Quarters Hotels has been a well-known hotel brand for over 30 years that caters to the business traveler segment. In more recent times, thanks in part to COVID, their model has pivoted to attract leisure travelers who were visiting their destination cities.
Martin Resorts is a collection of 5 gorgeous hotels on the Central Coast of California. Like many hospitality groups, as the team leveraged technology to help grow revenue, they found themselves suffering from tool overload. As it turned out, the solutions had such a high degree of complexity that they were unable to use them efficiently. Digital Marketing Director Lindsey Roberts estimates that despite their best efforts, they were only utilizing 10% of their softwares’ capabilities because the systems were so difficult to use. As a result, they weren’t able to build the strategic digital journey needed to scale direct revenue. Thankfully, that changed with Revinate Marketing.
For EOS Hospitality, travel demand has been strong over the last couple of years, especially in the drive-to markets serving leisure guests. But with rising operational expenses due to inflation, a recession on the horizon, and a changing privacy landscape that makes it harder to market to guests online, the e-commerce team wanted to ensure they were prepared for changing market conditions.
It was mid-June 2022 and Vito and Carlo Cinque, two brothers at the helm of the world-renowned Italian 5-star hotel Il San Pietro (ISP) since 1996, had reasons to rejoice. Located in Positano on the Amalfi Coast, south of Naples, their 56-room iconic property was enjoying its best year, as unprecedented numbers of pandemic-exhausted travelers were flocking again to Positano. Charging an average rate of €1,882 each night for a room, the hotel boasted a 99.9% occupancy rate1 and was fully booked until mid-October. This was in stark contrast with the preceding two years during the Covid-19 pandemic, when ISP struggled to keep staff onboard and attract guests as Italy endured a catastrophic drop in tourism.
SBM (Société des Bains de Mer) is a casino and luxury hotel group with more than 150 years of history in Monaco encompassing four properties that include four and five-star hotels. For more than 12 years, Benjamin Caprini has been the revenue manager for the hotel group. The hotels using IDeaS today include The Hôtel de Paris Monte-Carlo, The Hôtel Hermitage Monte-Carlo, and The Monte-Carlo Bay Hotel & Resort.
Hotel Juliani is a boutique property in the heart of St Julian's, Malta. Open since 2004 this 65-room property not only completed a major renovation in 2019, but also overhauled their entire tech stack, going fully cloud with most of their software.
Pandox is a leading hotel property company that owns and leases hotel properties to leading hotel operators. In total, its portfolio encompasses 156 hotels in 15 countries from continental Europe to the Nordics, North America and Canada. From well-known brands such as Hilton, IHG, Radisson, to regional and independents, Pandox is no stranger to upselling or the use of upsell tools and programs. We recently caught up with Jens Egemalm, Distribution Director for Pandox Operations Hotel to find out why they ultimately chose ROOMDEX? How has it performed so far - and, how does ROOMDEX compare to other systems they have previously had in place?
Perched high atop a bluff overlooking the Central California coast is the SeaCrest Oceanfront Hotel. Celebrating its 60th anniversary this year, SeaCrest is located along 5 acres of Pismo Beach sands and is well-known for its relaxed and friendly beachside atmosphere.
As CEO & founder of the Academic Orthopaedic Consortium, a company that organizes university-based musculoskeletal enterprises across the United States, Michael Gagnon was looking for a better way to lock in superior hotel destinations and negotiated rates for his annual meeting. Running a company with a rapidly expanding membership base left him with little time to identify and negotiate with hotels each year.
"One of the key things we learned is we're no longer just selling rooms as a hotel," Reinier Bunnik, Operations Director at Zoku, told us. "We're selling time and square meters, and this is where we had the opportunity to provide what we call 'hybrid hospitality.'"
Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. "That's a very difficult place to sustain," he told us. In this case study, we're going to dive into how he got there, the challenges of maintaining consistent excellence, and how he overcame them through listening to guests through technology and motivating his team.
The 99-room Hotel Rival is a cozy boutique hotel in Stockholm, Sweden. Its central location in the city - along with its bars, bistro and the newly renovated Tavernan café - make it the perfect destination for leisure and business travelers alike. But, as with any boutique property, the distribution strategy can be a challenge.
Amazing Evolution manages 21 independent, full-service properties. With a diverse portfolio, Amazing Evolution manages boutique hotels and larger stays nestled across the coast of Portugal and within the country's vibrant cities. The company was founded in 2012 and has continued to expand to include a wide array of hospitality experiences with an ongoing commitment to lasting partnerships.