Rethinking the playbook: how one hotelier cut services, and won profit
Dorchester hotel owner Tudor Hopkins increased operating profits from 8% to 26% by eliminating F&B services and reducing OTA bookings from 60% to 25%.
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Hotel Customer Journey: The Guest Experience Guide
The guide examines how AI and social media have transformed guest expectations, with direct bookings gaining ground over OTAs as hotels focus on seamless tech-enabled personalization.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
What 76 TripAdvisor Reviews Reveal About The Neighborhood Hotel New Buffalo, MI
ECG analyzed 76 TripAdvisor reviews of their New Buffalo property, finding 97.4% five-star ratings driven by walkable downtown location and superior sleep quality.
Study Shows Maestro PMS is Delivering What Hoteliers Need and Guests Expect
Study shows 88% of hotels plan increased tech investment in 2026, with AI, mobile functionality, and system integration as top priorities.
NDM Hospitality Selects Canary Technologies as its Guest Management System
NDM Hospitality selected Canary's system to modernize guest services across its portfolio with AI messaging in 100+ languages and automated upselling.
Hospitality Horizons 2026: The Top 5 Trends Shaping Travel & Hotels
Academic research identifies five interconnected forces transforming hospitality in 2026, with AI automation and economic polarization driving both luxury premiumization and demand for authentic local experiences.
By Jungho Suh, PhD, Assistant Professor of Management at GW School of Business, UN Tourism Expert, GWU
Heimat-Liebe-Hotels Chooses Canary Technologies to Provide a Streamlined, Mobile-First Guest Experience
German hotel group Heimat-Liebe-Hotels implements Canary's mobile-first platform featuring Mobile Check-In and AI messaging to streamline operations while maintaining local authenticity.
Why I Walked Away from a €200,000 Custom Platform for Webflow
A hospitality marketing CEO explains abandoning a €200,000 custom platform for Webflow to focus on brand experience over technical complexity.
By Sébastien Felix, Founder, Influence Society
How hotel self-service is transforming hospitality
The article explores how self-service technology helps hotels reduce labor costs while improving guest satisfaction through faster check-ins and automated services.
Friction, Wristbands, and Why Best-of-Breed Wins: A Conversation with TRYBE at ITB Berlin
TRYBE CEO discusses their wristband-based contactless system for spas, arguing specialized software with strong integrations beats all-in-one platforms.
From Culture to Contactless: How Alliants Is Transforming Hospitality
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Tristan Gadsby in conversation with Gareth Fraser
Limehome strengthens Belgian presence with flagship signing in Brussels’ European Quarter
Limehome will convert a 114-unit hotel in Brussels' European Quarter into serviced apartments, opening in early 2027.
Shiji expands mobility across the entire guest journey, connecting through a unified platform
Shiji's Move framework unifies PMS, POS, and payment systems on mobile devices, allowing hotel staff to serve guests anywhere on property without returning to fixed terminals.
How To Get The Revenue You Are Not Getting
The whitepaper outlines how hotels can capture untapped revenue from non-staying guests through unified commerce architecture that treats time as inventory and shifts from reservation-centric to guest identity-first systems.
By Mark Fancourt and John Bowen
While Hotels Add Tech, Some Are Taking It Away
Hotels like Grand Velas, Urban Cowboy Lodge, and Hoshinoya Kyoto are removing tech through device lockboxes, Wi-Fi-free rooms, and phone restrictions to promote guest wellness.
When Innovation Becomes Friction: Rethinking Hotel Technology Decisions
The piece advocates for disciplined hotel technology decisions based on clear outcomes rather than competitive pressure, proposing configurable guest pathways from analog to futuristic.
Guest Experience in the Era of Intelligent Interactions
Orascom Hotels launched Genie, an AI-powered app that replaces menu-driven hotel services with conversational interactions, learning guest preferences and extending beyond property walls to destination recommendations.
By Sanjay Sharma, Chief Technology Officer, Orascom Hotels Management
The Revenue You Are Not Getting
TRAVHOTECH research shows luxury hotels miss 45-55% of revenue potential by failing to digitally integrate high-margin spa, dining, and wellness offerings with room bookings.
By Mark Fancourt and John Bowen
Meyer Jabara Hotels to Address Agentic Hotel Distribution at Annual Leadership Conference in March
Meyer Jabara Hotels will educate executives on how AI agents are reshaping hotel booking behavior and the digital infrastructure required to remain visible.
London To Host 52nd Annual General Meeting Of The European Hotel Managers Association (EHMA)
The March 2026 event will focus on AI and IoT applications in guest experience, featuring sessions across iconic London hotels including The Dorchester and Savoy.