A hospitality marketing CEO explains abandoning a €200,000 custom platform for Webflow to focus on brand experience over technical complexity.
The article explores how self-service technology helps hotels reduce labor costs while improving guest satisfaction through faster check-ins and automated services.
TRYBE CEO discusses their wristband-based contactless system for spas, arguing specialized software with strong integrations beats all-in-one platforms.
Alliants executives discuss building a people-first tech culture that automates routine tasks while empowering staff to deliver exceptional guest service.
Limehome will convert a 114-unit hotel in Brussels' European Quarter into serviced apartments, opening in early 2027.
Shiji's Move framework unifies PMS, POS, and payment systems on mobile devices, allowing hotel staff to serve guests anywhere on property without returning to fixed terminals.
The whitepaper outlines how hotels can capture untapped revenue from non-staying guests through unified commerce architecture that treats time as inventory and shifts from reservation-centric to guest identity-first systems.
Hotels like Grand Velas, Urban Cowboy Lodge, and Hoshinoya Kyoto are removing tech through device lockboxes, Wi-Fi-free rooms, and phone restrictions to promote guest wellness.
The piece advocates for disciplined hotel technology decisions based on clear outcomes rather than competitive pressure, proposing configurable guest pathways from analog to futuristic.
Orascom Hotels launched Genie, an AI-powered app that replaces menu-driven hotel services with conversational interactions, learning guest preferences and extending beyond property walls to destination recommendations.
TRAVHOTECH research shows luxury hotels miss 45-55% of revenue potential by failing to digitally integrate high-margin spa, dining, and wellness offerings with room bookings.
Meyer Jabara Hotels will educate executives on how AI agents are reshaping hotel booking behavior and the digital infrastructure required to remain visible.
The March 2026 event will focus on AI and IoT applications in guest experience, featuring sessions across iconic London hotels including The Dorchester and Savoy.
The sleep tourism market, valued at $640.9 billion in 2023, positions rest as hotel infrastructure rather than amenity, addressing guest needs for recovery, clarity, and connection.
The luxury hotel collection will implement Canary's mobile check-in, AI messaging, and upselling tools across 10 boutique properties in Europe.
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
The analysis argues AI will transform hotel distribution and operations while making human emotional intelligence more valuable for differentiation and margins.
-Aimbridge Hospitality, the world’s leading global hospitality management company, is pleased to announce that its in-house marketing agency, Second Wave, recently received prominent recognition by the Hospitality Sales and Marketing Association International (“HSMAI”) for its marketing excellence. Second Wave earned two "Best of Category" awards, three Silver Adrian awards, and one Bronze Adrian award at the 2025 Annual Adrian Awards, the premier global travel marketing awards competition celebrating the creativity, impact, and innovation that define the hospitality industry.
It’s 8:17 in the morning. You’ve already checked arrivals, glanced at occupancy, answered a question from reception, and flagged a maintenance issue — all before your first coffee is finished. Somewhere in between, you’re also expected to make pricing decisions that will shape your property’s revenue.
The 2026 Marriott-Google AI integration bypasses OTAs by enabling direct bookings through natural language search, requiring hotels to digitize all services or become invisible to AI agents.