Are Hotels Closing Their Doors to AI Agents?
Article examines whether the hotel industry is resisting or embracing AI agents, though no body content was provided for detailed analysis.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Technology
Destination AI: Hospitality AI Startups to Watch
Six AI startups competed at the Destination AI Conference, spanning hotel underwriting, voice booking, F&B dietary matching, ops intelligence, and AI-native PMS, with Stayfull sweeping both awards.
By Benjamin (Ben) Golson, Chief Operating Officer and Partner, Cogwheel Marketing & Analytics
roommaster Introduces AI Connector, Bringing Live Hotel PMS Data into ChatGPT, Claude, Microsoft Copilot and Google Gemini
roommaster AI Connector uses the Model Context Protocol to link live PMS data with ChatGPT, Claude, Microsoft Copilot and Google Gemini, letting hotel staff query operational data in natural language.
Is Your Hotel Tech Ready for What’s Next? - roommaster
roommaster's CRO and Director of Sales discuss their reimagined cloud PMS on The Modern Hotelier podcast, covering direct bookings, AI tools, and platform selection for independent hotels.
OneJourney and WEX Partner to Launch SwiftPay Commercial Card Program for Independent Hotels Across the U.S. and Europe
OneJourney and WEX have launched SwiftPay, a commercial card program giving independent hotels virtual cards, AI invoice matching, and automated reconciliation to convert supplier payments into cashback at zero cost.
Inn-Flow Introduces Essential BI, Redefining Financial Reporting for Hotel Operators
Inn-Flow launches Essential BI, a redesigned reporting tool that cuts portfolio-wide financial report generation from 20 minutes to seconds, included in all Accounting plans at no extra cost.
HOSPA reveals HOSPACE 2026 programme with focus on commercial performance and hospitality’s changing workforce
HOSPA's HOSPACE 2026 conference, set for 12 November at the Royal Lancaster London, will cover finance, technology, revenue management, ESG, and workforce topics through panels, workshops, and a Gala Awards Dinner.
Destination AI Highlights: What Changed in Just One Year with the Brands?
A year-over-year comparison across IHG, Hilton, Marriott, Hyatt, Wyndham and Choice shows brands have shifted from AI experimentation to scaled deployment in search, booking, and revenue management.
By Benjamin (Ben) Golson, Chief Operating Officer and Partner, Cogwheel Marketing & Analytics
Likuri Island Resort Fiji Elevates Operations with Daylight PMS and Fully Integrated Shiji Technology Ecosystem
Likuri Island Resort Fiji has deployed Shiji's Daylight PMS, Infrasys POS, and Astral Payments in a fully integrated cloud ecosystem, delivering faster guest processing, improved F&B service, and automated payment workflows.
As AI Assistants Reshape Travel Discovery, AI Hospitality Alliance Releases Comprehensive Hotel AI Visibility Guide
AIHA has released a free Hotel AI Visibility guide covering KPIs, self-assessments, and AEO strategy to help hotels control how AI assistants represent their properties to travelers.
Are Hotels Closing Their Doors to AI Agents?
Independent live tests using Claude and ChatGPT found that Marriott, IHG, Accor and Choice allow AI agents to reach checkout, while Hyatt, Hilton and Wyndham show inconsistent results depending on the agent and route.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Answering Every Call and Eliminating Lobby Lines at The Gale Miami
The Gale Miami replaced paper registration cards with Canary Technologies' suite of tools, cutting check-in time from minutes to seconds and consolidating guest messaging into a single channel.
AI in hotel revenue management: The ultimate guide
A guide to AI's four layers in hotel revenue management: forecasting algorithms, market intelligence, automated reporting, and conversational AI that answers commercial questions from live data.
By Jonathan Gough, Content Team Lead, Lighthouse
Destination AI 2026: From AI Experiments to Real Hotel Impact
Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.
By Benjamin (Ben) Golson, Chief Operating Officer and Partner, Cogwheel Marketing & Analytics
Travelers want AI to track room rates, not plan their itinerary
A Mews survey of 3,250 travelers finds guests accept AI for functional tasks like rate tracking but resist it for personal decisions, and prefer personalization built on data they knowingly shared.
Undefeated So Far: Pricepoint Dares Hoteliers to Out-Price Its AI in New Game Rate War
Pricepoint has launched Rate War, a free 2-minute browser game at ratewar.ai that challenges anyone to out-price its AI on 30 nights of hotel inventory.
How to Build Buy-In for a Successful PMS Migration
A Shiji Daylight PMS expert shares a six-step framework for hotel GMs to build internal alignment before and during a PMS migration, drawing on 110+ property deployments.
Hotel Trader joins Book&Pay by Shiji Horizon Distribution, unlocking direct hotel access for Travel Buyers
Hotel Trader's Exchange joins Shiji's Book&Pay marketplace, giving 20,000+ directly connected hotels access to global travel demand partners via a single integration that handles contracting, payments, and invoicing.
AI is coming for everything in hotels – except what you choose to keep human
Gilad Berenstein, founder of Utrip and investor at Brook Bay Capital, outlines practical AI use cases for hoteliers, from daily habit-building to agentic concierge systems and AI-led guest discovery.
Duetto Wins 930-property Deal with B&B Hotels
Duetto wins a 930-property RMS deal with B&B Hotels across 19 countries, one of the largest revenue management rollouts in European hospitality.
Duetto and B&B Hotels