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USA & CanadaGeneral ManagementPage 17
U.S. Travel Association (USTA)
Press Release
September 27, 2023

U.S. Travel to Induct Elliott L. Ferguson, II, Peter Herschend Into Travel Industry's Hall of Leaders

Travel industry leaders Elliott L. Ferguson, II, president and CEO of Destination DC, and Peter F. Herschend, co-founder of Herschend Enterprises, will be honored as the 2023 inductees into the U.S. Travel Association Hall of Leaders, the organization announced Tuesday.

U.S. Travel Association Favicon
U.S. Travel Association
United States
U.S. Travel Association (USTA)
Press Release
September 21, 2023

Federal Government Shutdown Would Cost U.S. Travel Economy $140 Million Per Day

A federal government shutdown is estimated to cost the U.S. travel economy as much as $140 million a day, according to new analysis for the U.S. Travel Association—underscoring the dire consequences of Congress failing to pass a short-term extension by September 30.

U.S. Travel Association Favicon
U.S. Travel Association
United States
U.S. Travel Association (USTA)
Press Release
September 19, 2023

Travel Works for Detroit – the Latest Roadshow Stop on our National Advocacy Tour

Travel is far more than a means to reach destinations; it's a dynamic force that propels economies forward and powers nearly every industry and community across the United States.

U.S. Travel Association Favicon
U.S. Travel Association
United States
First Hospitality Group Inc.
Press Release
September 18, 2023

First Hospitality Expands Reach with Acquisition of Hostmark Hospitality Group

First Hospitality, a national hotel management and development company, is pleased to announce an agreement to acquire the majority of the hotel management agreements of Hostmark Hospitality Group, headquartered in Schaumburg, IL. This strategic move significantly expands First Hospitality's geographic presence, augments its collection of restaurants and bars, and promises to bring added benefits to its expanded portfolio, which will include more than 70 hotels nationwide.

First Hospitality Group Inc.
First Hospitality
United States
Highline Hospitality Partners
Press Release
September 14, 2023

Highline Hospitality Partners Acquires Homewood Suites by Hilton Eatontown

Highline Hospitality Partners (HHP), the hospitality investment platform launched by Highline Real Estate Partners (HREP), has acquired the Homewood Suites by Hilton Eatontown. The 131-room, extended-stay hotel, which is HHP’s eleventh property, is located in Eatontown, NJ in close proximity to the Jersey Shore beaches, major hospital systems, sports complexes and universities. The hotel is also located near Fort Monmouth, a decommissioned army base that is in the process of undergoing a transformational redevelopment.

Highline Hospitality Partners
Highline Hospitality Partners
Eatontown, New Jersey, United States
MCR
Press Release
September 14, 2023

MCR Acquires the Canopy by Hilton Charlotte Southpark

MCR — the country’s 3rd-largest hotel owner-operator — has acquired the Canopy by Hilton Charlotte Southpark, a five-story, 150-room hotel built in 2020 in Charlotte, North Carolina. Closed with new financing in place, the hotel was purchased at a 20% discount to MCR’s estimated replacement cost. This is the company’s sixth hotel in North Carolina and its first Canopy by Hilton hotel.

MCR
MCR
Charlotte, North Carolina, United States
Hotel Equities
Press Release
September 13, 2023

Hotel Equities Throws Full Support Behind American Hotel & Lodging Association (AHLA)

Hotel Equities, a leader in hotel ownership, management, and development, proudly affirms its commitment to the American Hotel & Lodging Association (AHLA). There is no more important organization representing our industry and the issues that matter. As members of the AHLA, we recognize their critical role in championing our industry's collective success and advocating for our shared interests.

Hotel Equities Group Llc
Hotel Equities and AH&LA
United States
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National Hospitality Services (NHS)
Press Release
September 11, 2023

NHS Marks 40 Managed Hotels with Latest Additions in North Dakota

National Hospitality Services (NHS), a hotel management company based in Fargo, ND, and an affiliate of Hotel Equities (HE), is excited to announce that with its latest addition of two North Dakota hotels the company has reached a milestone achievement of 40 hotels under management across the United States. The NHS portfolio is comprised of over 20 brands, spanning 15 different states.

National Hospitality Services (NHS)
National Hospitality Services (NHS)
United States
J.D. Power
Press Release
September 7, 2023

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, those investments are paying off in the form of strong satisfaction scores for quality of the guest room and staff service.

J.D. Power
J.D. Power
United States
Brick Hospitality
Press Release
September 6, 2023

Brick Hospitality Debuts With New Executive Appointments

Brick Hospitality, a San Diego-based hotel management company is proud to announce its launch and its newly appointed group of expertise-driven leaders. The company is led by an all-star executive team with experienced hospitality professionals who specialize in acquisitions, hotel development and design, hotel renovations and openings, sales and marketing, revenue management, food and beverage and more.

Brick Hospitality
Brick Hospitality
United States
First Hospitality Group Inc.
Press Release
August 31, 2023

First Hospitality to Operate Lively Hotel

First Hospitality, national hotel operations and development company, assumed management and operations of the Lively Hotel in Oklahoma City, further advancing the company’s growth into larger urban city destinations.

First Hospitality Group Inc.
First Hospitality
Oklahoma City, Oklahoma, United States
Highgate Hotels
Press Release
August 31, 2023

Highgate Appointed to Manage Hilton Garden Inn Kauai Wailua Bay

Highgate, a leading real estate and hospitality management company, has been selected by Continental Assets Management to manage Hilton Garden Inn Kauai Wailua Bay. This marks Highgate’s’ first property on Kauai and its 12th property in Hawaii, including the notable ‘Alohilani Resort Waikiki Beach and The Twin Fin, Oahu.

Highgate Hotels Lp
Highgate Hotels, L.P.
Hawaii, United States
American Hotel & Lodging Association (AH&LA)
Press Release
August 31, 2023

Proposed DOL Overtime Changes Would Harm Hotels, Hurt Workers

American Hotel & Lodging Association (AHLA) President & CEO Chip Rogers is speaking out today after the Department of Labor (DOL) issued a proposal to increase the minimum salary threshold for employees to qualify as salaried executive, administrative, and professional employees (and therefore exempt from overtime pay requirements) under the Fair Labor Standards Act (FLSA). The proposal also would automatically update the threshold every three years. This would be the second increase imposed by DOL in less than 5 years. Employees who fail to qualify for the FLSA’s “white collar” exemption must be paid overtime for any hours worked over 40 in a given workweek, which can limit managerial and worker development opportunities, such as remote work, travel, and career development.

AH&LA Favicon
AH&LA
United States
Remington Hotel Corp.
Press Release
August 30, 2023

Remington Hospitality Assumes Management Of Senna House, Scottsdale AZ

Remington Hospitality, a leading hotel management company, today announced its agreement to manage operations at Senna House Hotel located in Scottsdale, Arizona, marking the company’s first property in Scottsdale and fourth in Arizona. The collaboration also underscores Remington's ongoing expansion into the lifestyle hotel sector. This is Remington’s second partnership with hotel owner OpWest Partners, a multi-disciplined investment and development firm focusing on real estate and lifestyle assets.

Remington Hospitality
Remington
Scottsdale, Arizona, United States
Remington Hotel Corp.
Press Release
August 23, 2023

Remington Hospitality Takes Over Management of the Murrieta Hot Springs Resort, CA

Remington Hospitality, a notable hotel management firm, has taken over the operations of the Murrieta Hot Springs Resort, located in Southern California. The historic resort, established in 1902, is on a 46-acre property and is currently under renovation. It is set to reopen in the winter as a wellness-focused hot springs resort. This move marks Remington Hospitality's first collaboration with Olympus Real Estate Group and its inaugural property management in Murrieta. The resort promises a combination of luxury, health, and relaxation, with a slew of amenities including natural hot springs, a geothermal spa, fitness programs, and nutritious dining options.

Remington Hospitality
Remington
California, United States
HEI Hotels & Resorts
Press Release
August 10, 2023

HEI Assumes Management of Aloft Phoenix-Airport

HEI Hotels & Resorts, one of the nation's leading operators of institutionally owned hotels with a portfolio of more than 100 properties across the United States, today announced that it has assumed management of the 143-key Aloft Phoenix-Airport in Phoenix, AZ, joining HEI’s rapidly growing portfolio of premium-branded, select-service hotels. The RADCO Companies recently acquired the property.

Hei Hotels Resorts
HEI Hotels
Phoenix, Arizona, United States
Hotel Equities
Press Release
August 9, 2023

Hotel Equities Produces Strong Performance Growth in 2023; Significantly Eclipsing 2019’s High Watermark

Hotel owner, operator and developer Hotel Equities has reported noteworthy performance growth in 2023 YTD, significantly surpassing 2019 benchmark levels. Through laser-focused efforts on key performance indicators (KPIs), the company has achieved substantial performance results surpassing 2019’s enterprise RevPAR by 20% and 2022’s by 26% showcasing the company's ability to optimize revenue generation while maintaining the highest levels of guest satisfaction. These achievements can be attributed to several initiatives implemented by Hotel Equities’ expert revenue generation team, led by Kevin Fraser, SVP of Sales & Revenue Generation and Bill Stachler, VP of Revenue Optimization. “Our team is united in our focus on finding the right business, at the right time, at the right price point while continuing to shift market share away from our competition and providing service that is realizing strong customer retention,” said Fraser.

Hotel Equities Group Llc
Hotel Equities
United States
Valor Hospitality
Press Release
August 8, 2023

Valor Hospitality Americas Strategically Restructures to Prepare for Projected Growth

Valor Hospitality Partners, a leading global full-service hospitality firm announced a corporate restructure for the Americas division as the company plans for further rapid growth as a result of recent portfolio and corporate team expansion. To support this vision, the company added several new leadership positions to its corporate Americas office, introducing Managing Director Craig Strickler as Valor Americas President and ushering nine corporate directors into vice president positions to oversee department-level strategy. The announcement comes immediately following the Middle East and Central and South Africa expansion and signals the projected growth of Valor Hospitality Partners on a global scale.

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Valor Hospitality
United States
American Hotel & Lodging Association (AH&LA)
Press Release
August 8, 2023

SURVEY: 86% of LA residents say city should not prioritize housing homeless individuals in hotels

98% of Los Angeles residents say homelessness in the city is a crisis or a major problem. Despite that, 86% say LA should not prioritize housing people experiencing homelessness in hotels, according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Public Opinion Strategies.LA residents are set to vote in March 2024 on whether to require all local hotels to house unhoused individuals next to paying guests as part of a ballot initiative proposed by Unite Here, a labor union that represents LA-area hotel workers.

AH&LA Favicon
AH&LA
Los Angeles, California, United States
Sandpiper Hospitality
Press Release
August 7, 2023

Sandpiper Hospitality to Manage Courtyard by Marriott Fort Collins, CO

Sandpiper Hospitality – a Virginia-based hotel management company with vast expertise in the extended-stay segment – is excited to announce that it has been awarded the management contract for the Courtyard by Marriott Fort Collins.

Sandpiper Hospitality
Sandpiper Hospitality
Colorado, United States
Page 17 of 20
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HN Original
World Panel

From Service to Participation: Which immersive guest experience has made the biggest Impact at your hotel?

Dr. Meng-Mei Maggie Chen
By Dr. Meng-Mei Maggie Chen
Expert Views (9)
Firas Mneimneh
Firas Mneimneh

One of the most impactful immersive experiences has been creating opportunities for guests to move beyond being observers and become active participants in the destination. Rather than simply providing a service, we focus on creating meaningful moments that engage the senses, tell a story, and encourage genuine interaction.A particularly memorable example is our locally inspired culinary experiences, where guests can discover regional ingredients, learn about cultural traditions, interact with our culinary team, and participate in elements of the preparation and tasting.

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