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USA & CanadaOperations & StrategyPage 16
Mike Oppenheim
Opinion Article
September 3, 2020

Rashes are Easy, Part 1 - The Life of a Hotel Doctor

A woman at a Sunset Strip hotel had seen a doctor for an allergic rash, and now she wasn't feeling right. Rashes are easy, and her symptoms were probably medication side-effects, so I expected no problem. That seemed to be the case, and she agreed to stop the medicine.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Mike Oppenheim
Opinion Article
August 27, 2020

Googling a Hotel Doctor - The Life of a Hotel Doctor

If you get sick in a local hotel, you might google "hotel doctor" and the city. In Los Angeles my name turns up but only with links to my blog. I don't have a web site. Nor do my long-established competitors.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
American Hotel & Lodging Association (AH&LA)
Press Release
August 26, 2020

Survey: Frequent Travelers Cite Priorities For Hotel Stays

A new national survey commissioned by the American Hotel & Lodging Association (AHLA) conducted by Morning Consult shows that a number of improvements to health and sanitation protocol at U.S. hotels would have considerable impact on guests' comfort levels staying there, with the top three including face coverings for employees (87% a lot/some impact) and guests (85%), suspending daily housekeeping of rooms (86%), and utilizing technology to reduce direct contact (85%), are the top priorities among frequent travelers to staying in hotels during this pandemic. These priorities align with AHLA's Safe Stay Guest Checklist and CDC recommendations distributed on behalf of the industry.

AH&LA Favicon
AH&LA
United States
cnbc.com
External Article
August 25, 2020

EPA To Approve American Airlines Use Of Surface Coating To Fight Coronavirus

The U.S. Environmental Protection Agency is set to announce on Monday it will issue an emergency exemption to the state of Texas permitting it to allow American Airlines to use a new surface coating that kills coronaviruses for up to seven days, sources briefed on the matter said.

cnbc.com
cnbc.com
United States
Mike Oppenheim
Opinion Article
August 20, 2020

More Competition - The Life of a Hotel Doctor

A caller from the Airport Hilton asked how much I charged. This is often the first question I hear. If I answer immediately, the guest is likely to thank me and hang up. So my first response is that phone calls are free and might be all he or she needs. What's the problem?....

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Asian American Hotel Owners Association (AAHOA)
Press Release
August 19, 2020

Travel Channel Star & Industry Expert Anthony Melchiorri Calls on Congress to Save Hotel Industry

Anthony Melchiorri, CEO of Argeo Hospitality, host of Travel Channel's Hotel Impossible and one of the hospitality industry's top podcast, Anthony Melchiorri Live, appealed to Congress to address the liquidity crisis facing the nation's hotel owners as a result of the Covid-19 pandemic.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
Logo 'Choice Hotels International'
Press Release
August 17, 2020

Choice Hotels' Midscale And Upper Midscale Brands Outpace Industry In First Half Of 2020

Known for their segment leadership, all of Choice Hotels International, Inc.'s (NYSE: CHH) popular select service midscale and upper midscale brands saw material year-over-year revenue per available room (RevPAR) and average daily rate (ADR) index gains versus local competitors through the second quarter of 2020. The company expects this trend to continue as leisure travel bounces back faster than business travel amidst the pandemic environment, with leisure travel now comprising over 80% of room nights across the Choice Hotels portfolio.

Choice Favicon
Choice
United States
Ad Guide
The next-gen metrics that move hotel P&L

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Mews
Mews
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
Mike Oppenheim
Opinion Article
August 12, 2020

I Have Syphilis - The Life of a Hotel Doctor

Those were the first words from a young flight attendant in a hotel room as soon as we had exchanged greetings.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Magnuson Hotels
Press Release
July 28, 2020

New York’s M&R Hotel Management, Magnuson Hotels rebrand 285 room New Jersey conference center

M&R Hotel Management, a top US management company with operations across 5 states, has selected Magnuson Hotels, the fast-growing franchise alternative, to rebrand its 285 room Magnuson Grand & Conference Center Somerset-Bridgewater located in New Jersey.

Magnuson Hotels
Magnuson Hotels
Somerset, New Jersey, United States
U.S. Travel Association (USTA)
Press Release
July 17, 2020

Americans Are Hitting the Roads and Heading to National Parks

Since the beginning of the pandemic, key consumer sentiment surveys have indicated that Americans will hit the road this summer and head to destinations that allow for physical distancing, such as national parks.

U.S. Travel Association Favicon
U.S. Travel Association
United States
Northern Arizona University
Opinion Article
July 16, 2020

A Model for Hotels to Hospitals (H2H ©) During an Unprecedented Era

During the early months of 2020, once it was apparent that the novel coronavirus (COVID19) was a global pandemic, people everywhere started to think of creative solutions to help ease the problems of the virus. One solution was to convert hotels into hospitals (H2H ©) and into housing for healthcare workers. With the virus halting travel, many hotels were left close to vacant. On top of that, many healthcare professionals were worried about traveling back and forth between work and home, at the risk of infecting their household.

Fred DeMicco
By Fred DeMicco, Executive Director (2019-2024), Full Professor in the School of Hotel and Restaurant Management, the W.A. Franke College of Business, Northern Arizona University
United States
Mike Oppenheim
Opinion Article
July 15, 2020

I Prefer Vomiting and Diarrhea - The Life of a Hotel Doctor

Two women at the Holiday Inn were ill. The mother suffered low abdominal pain with vomiting and diarrhea. It seemed like the usual stomach flu. I assured her that it wouldn't last long and gave medication.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
usatoday.com
External Article
July 13, 2020

Airline Passengers Are Finding 'Creative Ways' To Remove Masks, American Pilot Says

American Airlines pilot Dennis Tajer has taken several flights during the coronavirus pandemic, both in the cockpit and as a union official, and has noticed something unsettling lately: passengers removing their masks for more than eating or drinking.

usatoday.com
USA TODAY
United States
California Hotel & Motel Association
Press Release
July 8, 2020

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and extending joblessness for 15,000 employees, according to an independent analysis of the ordinance's cleaning mandates.

California Hotel & Motel Association
CH&LA
California, United States
Mike Oppenheim
Opinion Article
July 7, 2020

Long Time No See - The Life of a Hotel Doctor

"Hey, Doctor! It's been a while." I love it when parking valets recognize me. That was the good news. The 'it's been a while' was not so good.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Logo 'HVS International'
Opinion Article
July 7, 2020

The Reopening of Las Vegas Casinos During the COVID-10 Pandemic

On March 17, 2020, Nevada's Governor Steve Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce spreading COVID-19. Governor Sisolak authorized certain businesses, including restaurants, barbershops, hair salons, and most retail businesses, to reopen with limitations beginning May 9, 2020, and Nevada began its emergence from the pandemic shutdown. Nevada's casinos were allowed to reopen on June 4, 2020, with restrictions. While the pandemic is far from over, this article examines some of the differences observed in casinos in the Las Vegas market since reopening and what has been learned thus far.

Shannon Okada
By Shannon Okada, Managing Director of Gaming with HVS, HVS
Las Vegas, Nevada, United States
American Hotel & Lodging Association (AH&LA)
Press Release
July 7, 2020

Hotel Industry Launches Training Course To Advance Safe Stay Guidelines

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) today announced COVID-19 Precautions for Hotels, an online course developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI) and created to help hotels train their staffs on the enhanced safety and cleanliness guidelines. The new training course was created in consultation with the AHLA's Safe Stay Advisory Council and represents a united industry approach around the Safe Stay guidelines endorsed by all major U.S. hotel brands, hospitality associations in 50 states and Canada, and thousands of hotel properties across the country committed to ensuring the health and safety of guests and employees while continuing to provide outstanding service.

AH&LA Favicon
AH&LA
United States
Mike Oppenheim
Opinion Article
June 30, 2020

Ever Hopeful - The Life of a Hotel Doctor

Years ago, I shared a Four Seasons elevator with Robert Duvall. He was reading a script, and I pretended not to notice.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Caesars Entertainment, Inc.
Press Release
June 25, 2020

Caesars Announces Universal Mask Policy In All Properties

LAS VEGAS - Caesars Entertainment Corporation (NASDAQ: CZR) ("Caesars", "Caesars Entertainment" or the "Company") today announced that everyone indoors at its properties across the Caesars network will be required to wear masks at all times, except when eating or drinking. The updated mask policy becomes effective on June 24, 2020 at 12 p.m. Pacific Time and applies to all employees, vendors, contractors, guests and passersby in properties. Previously, all employees plus guests at table games were required to wear masks at Caesars properties.

Caesars Entertainment, Inc.
Caesars
United States
MGM Resorts
Press Release
June 25, 2020

MGM Resorts International Announces Nationwide Mask Policy

LAS VEGAS, - MGM Resorts International (NYSE: MGM) today announced that it will require masks for all guests and visitors inside public spaces at every MGM Resorts property in the United States. The Company previously required all employees to wear masks, while guest and visitor mask requirements were based on local regulations.

MGM Resorts
MGM Resorts International
United States
Page 16 of 20
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

View all Answers

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