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Mike Oppenheim
Opinion Article
March 10, 2021

Running Out of Medication - The Life of a Hotel Doctor

A guest at the Doubletree had run out of insulin. I could have made a housecall, written a prescription, but instead I explained that insulin doesn't require a prescription. She should go to the pharmacy and ask for it. The same is true for the morning-after pill, another request that arrives now and then.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Extended Stay
Press Release
February 26, 2021

Extended Stay America launches new Premier Suites brand

Extended Stay America, Inc. (NASDAQ:STAY), the largest mid-priced extended-stay hotel brand, announced today the launch of Extended Stay America Premier Suites. The new brand will feature new construction and fully renovated properties with upgraded amenities to target higher-rated extended-stay guest segments, expanding Extended Stay America's reach. The Company will also rebrand the remaining portfolio to Extended Stay America Suites.

Extended Stay America Inc
Extended Stay
United States
hihotels with brands
Press Release
February 22, 2021

hihotels by Hospitality International Reveals 2020 Award Winners

(ATLANTA, February 22, 2021) - hihotels by Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, is pleased to announce the winners of its 2020 awards. These winning properties rose above all the nominees in meeting and exceeding the company's standards of operations last year.

hihotels with brands
Hospitality International Inc
United States
Curator Hotel & Resort Collection
Press Release
February 17, 2021

Curator Hotel & Resort Collection Welcomes 11 Provenance Hotel Members

Curator Hotel & Resort Collection ("Curator") is proud to welcome 11 member hotels from the prestigious Provenance collection, one of Curator's six founding members. These boutique lifestyle properties span cities across the United States, ranging from Hotel Lucia in Portland, Oregon, to The Old No. 77 Hotel in New Orleans, and are now members of Curator's growing portfolio. Curator's founding members represent an exceptional collection of 120+ independent lifestyle hotels and resorts, with many more poised to participate over the coming months.

Curator Hotel & Resort Collection
Curator Hotel & Resort Collection
United States
Mike Oppenheim
Opinion Article
February 16, 2021

Good News, Usually - The Life of a Hotel Doctor

A flight attendant with diarrhea is usually good news. Airline crew are young, so they suffer uncomplicated medical problems, and diarrhea qualifies. Her hotel in Costa Mesa was 46 miles away, but it was Saturday morning, so traffic would be light, and I'm paid extra for the distance.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
cnn.com external
External Article
February 16, 2021

CDC is not recommending a COVID-19 test requirement before domestic travel

The US Centers for Disease Control and Prevention is not recommending a Covid-19 testing requirement before domestic air travel, the CDC tells CNN.

cnn.com external
cnn.com
United States
cnn.com external
External Article
February 12, 2021

Fully vaccinated people can skip COVID quarantines, CDC says

People who have been fully vaccinated against coronavirus -- right now that means with two doses of either the Pfizer/BioNTech or Moderna vaccine -- can skip quarantine if they are exposed to someone infected with the virus, the US Centers for Disease Control and Prevention said Wednesday.

cnn.com external
cnn.com
United States
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Hospitality Net
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
Mike Oppenheim
Opinion Article
February 9, 2021

Another Glamorous Film Shoot - The Life of a Hotel Doctor

"We're at 501 West Olympic," explained my caller. "Come up to the seventeenth floor."

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
RAR Hospitality
Opinion Article
February 3, 2021

Vision 2050 – 2nd Edition: The Recovery Year

The final U.S. lodging industry numbers for 2020 came out and RevPAR literally finished at half of where it finished in 2019—that's right, half! Occupancy was 66.1% at $131.17 average rate and RevPAR of $86.76. 2020 finished at 42% at a rate of $103.00, RevPAR was $43.26. The impact to the bottom line is easy to see in our bank accounts as breakeven has always been thought to be close to 60% occupancy but many forget the importance of rate to that equation.

Bob Rauch
By Bob Rauch, President of RAR Hospitality, R.A. Rauch & Associates, Inc.
United States
Mike Oppenheim
Opinion Article
February 2, 2021

A Bilingual Doctor at Midnight - The Life of a Hotel Doctor

A guest wanted a doctor who spoke French. "I don't speak French, and it's midnight," I pointed out. "You won't find a bilingual doctor to make a housecall at this hour."

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Wyndham Hotels & Resorts
Press Release
January 27, 2021

Wyndham Announces Seven Hotels for its Namesake Brand

Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,000 hotels across 90 countries, today announced plans for further growth with seven new hotel franchise agreements for its namesake, upscale, Wyndham® brand in the U.S. The hotels are owned by national hotel development company, The Thrash Group, and managed by Charlestowne Hotels. The properties include The Thrash Group's Origin Hotel Collection, consisting of five lifestyle hotels as well as one historic hotel and a brand new construction hotel all of which will operate under the Wyndham umbrella.

Wyndham Hotels Resorts
Wyndham
United States
Mike Oppenheim
Opinion Article
January 26, 2021

I Save Another Life - The Life of a Hotel Doctor

The phone rang at 5 a.m. but I am an early riser. April Travel Insurance told me of a lady with a cough at the Residence Inn in Manhattan Beach. Vacationers hate to get sick, so even a bad cold produces wee-hour calls.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Mike Oppenheim
Opinion Article
January 19, 2021

The No-Housecall Mode - The Life of a Hotel Doctor

Several times per year, a hotel guest suffers a bloody nose. I don't make housecalls for nosebleeds because there's nothing I can do. Treatment is to pinch the nose, releasing pressure every five minutes to check if bleeding has stopped. I tell guests to repeat until they get bored. If bleeding persists, the next step is cautery or nasal packing, both of which require expertise.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Logo 'HVS International'
Opinion Article
January 15, 2021

HVS U.S. Hotel Franchise Fee Guide 2020

The HVS U.S. Hotel Franchise Fee Guide provides a comparative review of various hotel franchises based on their applicable franchise fees. The selection of an appropriate franchise affiliation affects a property's ability to compete in its local market, generate profits, and achieve a distinguished image and market orientation. Because the success of a hotel is based primarily on the cash flow generated, owners and lenders must weigh the benefits of a brand affiliation against the total cost of such a commitment.

Kasia RussellBomie Kim
By Kasia Russell and Bomie Kim
United States
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
Mike Oppenheim
Opinion Article
January 11, 2021

Don’t Get on the Plane! - The Life of a Hotel Doctor

"My flight leaves tonight" is a phrase I like to hear because it means the guest will return to the care of the family doctor. Until then he or she is my responsibility. Now and then, I don't like to hear it.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
usatoday.com
External Article
January 11, 2021

What are travelers afraid of in 2021? And what should they actually be worried about?

Walt Meyer is afraid of getting sick when he travels. Too many people aren't taking COVID-19 seriously, he says.

usatoday.com
USA TODAY
United States
Aimbridge Hospitality
Press Release
January 6, 2021

Aimbridge Hospitality Continues Portfolio Growth with Twenty-Five Extended Stay America Properties

Aimbridge Hospitality, the leading, global, third-party hotel management company, announced it has added 25 Extended Stay America properties to its growing portfolio. With the addition of these new properties, all situated in prime locations throughout Texas and the Midwestern region, Aimbridge has become the largest third-party manager of Extended Stay America hotels.

Aimbridge Hospitality Favicon
Aimbridge Hospitality
United States
Mike Oppenheim
Opinion Article
January 4, 2021

Money is Not Always the Priority - The Life of a Hotel Doctor

The phone rang at 3:30 a.m. An airline pilot at the Costa Mesa Hilton needed a doctor, explained the caller. Could I go?

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
Logo 'Choice Hotels International'
Press Release
January 4, 2021

Choice Hotels Bolsters MainStay Suites Portfolio With Largest Conversion Deal In Brand History

Choice Hotels International, Inc. (NYSE: CHH) has awarded franchise agreements to Gulf Coast Hotel Management, Inc. to convert 15 MainStay Suites hotels in major markets across the U.S., the largest multi-unit transaction in the brand's history. These properties, which have already begun welcoming guests, significantly increase the brand's foothold in the midscale extended stay segment.

Choice Favicon
Choice
United States
Travel + Leisure
External Article
January 4, 2021

16 Really Good Things That Happened in the Travel World in 2020

2020 was a bizarre year, to say the least. We rode the waves of a pandemic, a U.S. presidential election, protests, wildfires, social change marches, travel bans, and more. And while it's easy to remember all the hardships that came with 2020 (and the noticeable lack of travel), the past year was also full of truly good news.

Travel + Leisure
Travel + Leisure
United States
Page 15 of 20
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

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