Sales & Marketing USA & Canada Opinion Articles

September 15, 2020

Seizing The Recovery: 3 Key Marketing Strategies Every U.S. Hotel Owner Should Consider This Fall

It has been six months since COVID-19 was declared a pandemic and the U.S. hotel industry was faced with an unprecedented loss of demand. Since then we have been leveraging the advantage of being the world's largest travel platform to understand the speed of recovery, and driving critical insight into how, when and where consumers are planning their next trip.

By Martin Verdon-Roe, General Manager, Hospitality Solutions, TripAdvisor

United States

Opinion Article

September 3, 2020

Nobody Asked Me, But… No. 236: Hotel History: The Hermitage Hotel

Hotel History: Hermitage Hotel, Nashville, Tennessee (122 rooms). Historic Hotels of America is proud to announce that the Hermitage Hotel in Nashville, Tennessee has been selected as the 2020 Historic Hotel of the Year.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Nashville, Tennessee, United States

Opinion Article

August 13, 2020

Nobody Asked Me, But… No. 235: Hotel History: Cavallo Point, The Lodge at the Golden Gate (1901)

Hotel History: Cavallo Point Lodge, Sausalito, California (142 rooms): The history of the spectacular site of the Lodge at the Golden Gate commences with the coastal Miwok Indian tribes who occupied Horseshoe Cove long before there was a Golden Gate Bridge.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Sausalito, California, United States

Opinion Article

July 1, 2020

Nobody Asked Me, But… No. 233: Hotel History: The Adolphus Hotel

Hotel History: The Adolphus Hotel (407 rooms): The Adolphus Hotel was built by and named for Adolphus Busch, the founder of the Anheuser-Busch Brewing Company. Legend has it that Adolphus Busch donated the hotel to Dallas as a thank you for its enthusiastic acceptance of his famous Midwestern brew.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Dallas, Texas, United States

Opinion Article

June 30, 2020

The Importance of Sporting Events for the Las Vegas Market

By the time Nevada's Governor Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce the spreading of COVID-19 on March 17, 2020, the National Hockey League (NHL) and National Basketball Association (NBA) had suspended their 2019-20 regular seasons, and Major League Baseball (MLB) had suspended its Spring Training and delayed the start of the 2020 regular season. In addition, the National Collegiate Athletic Association (NCAA) Division I Men's Basketball Tournament, commonly known as March Madness, and the National Football League (NFL)'s plans to hold its 2020 draft in Las Vegas had been canceled.

By Shannon Okada, Managing Director of Gaming with HVS, HVS

Las Vegas, Nevada, United States

Opinion Article

June 10, 2020

The Imminent Influx of Call Volume

The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily eased, it's clearly going to take time for the hospitality sector to recover.

By John Smallwood and Emily Bowen

Santa Fe, New Mexico, United States

Opinion Article

June 10, 2020

Nobody Asked Me, But… No. 232: Hotel History: Union Station Hotel

Hotel History: Union Station Hotel, Nashville, Tennessee, (125 rooms)

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Nashville, Tennessee, United States

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Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Opinion Article

May 27, 2020

Nobody Asked Me But… No. 231: Brown Palace Hotel, Denver, Colorado

Hotel History: Brown Palace Hotel, (479 rooms). The Brown Palace Hotel opened in 1892 with an eight-story atrium designed by architect Frank E. Edbrooke (1840-1921). More than 400 wrought iron grillwork panels ring the lobby from the third through the seventh floors. Two of them are upside down, one to serve the tradition that man is imperfect; the other sneaked in by a disgruntled workman.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Denver, Colorado, United States

Opinion Article

May 1, 2020

Nobody Asked Me, But… No. 230: Hotel History: Four Seasons Hotel

Hotel History: Four Seasons Hotel, (367 rooms): Is it possible to conceive that the Four Seasons Hotel in New York has been converted to house medical professionals battling the coronavirus? In late March, the five-star Four Seasons Hotel located on East 57th Street began to accept hospital employees who work in mid-Manhattan.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New York, New York, United States

Opinion Article

April 9, 2020

Nobody Asked Me, But… No. 229: Hotel History: Admiral Fell Inn

Fell’s Point was founded in the early 1700s when the Fell Brothers arrived from Lancaster, England. Edward was a shopkeeper and his brother William was a shipbuilder.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Baltimore, Maryland, United States

Opinion Article

March 19, 2020

Nobody Asked Me, But… No. 228: The Barbizon Hotel, New York

Hotel History: Barbizon Hotel, New York

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New York, New York, United States

Opinion Article

March 17, 2020

Resort Fees – A Growing Source of Revenue

The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) defines resort fees as, "mandatory fees charged at either a flat amount or a percentage of the room rate." These fees are frequently intended to cover services such as fitness facilities, spas, pools, local phone calls, Internet access, airport transportation, and golf driving ranges, among other recreational facilities.

By Robert Mandelbaum, Director of Research Information Services, CBRE Hotels

United States

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Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net

Opinion Article

February 27, 2020

Nobody Asked Me, But… No. 227: Hotel History: The Carlyle Hotel, New York (1929)

Hotel History: Carlyle Hotel, New York (190 Rooms). The Carlyle Hotel was built by Moses Ginsberg and designed in Art Deco style by architects Sylvan Bien (1893-1959) and Harry M. Prince. Bien and Prince both had previously worked at the famous architectural firm of Warren & Wetmore.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New York, United States

Opinion Article

February 17, 2020

Who’s Taking Care of Avianca? - The Life of a Hotel Doctor

Coris, a travel insurer, mostly for Latin Americans, sent me to the Crowne Plaza to care for a Spanish lady with stuffy ears. She turned out to be a flight attendant for Avianca airlines. Airline crew can't fly if they suffer a host of minor ailments, so they provide plenty of easy visits.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

United States

Opinion Article

February 5, 2020

Nobody Asked Me, But… No. 226 Hotel History: Peninsula Hotel, New York

Hotel History: Peninsula Hotel, New York (241 Rooms): On February 7, 1989, the Peninsula Hotel was designated as a Landmark by the New York Landmarks Preservation Commission. The original neo-Italian Renaissance Gotham Hotel is one of the few structures on Fifth Avenue which recalls the golden age of luxury hotels and the prominent place they occupied in the formation of the city.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New York, New York, United States

Opinion Article

January 15, 2020

Nobody Asked Me, But… No. 225: Hotel History: The Grand Hotel, Point Clear, Alabama

The site on which The Grand Hotel sits today has seen two earlier hotels so named and the area surrounding the hotel and grounds has had a long and exciting history. It begins in 1847, when a Mr. Chamberlain built a rambling, 100-foot long, two-story hotel with lumber brought down from Mobile by sailboats. There were forty guest rooms and a shaded front gallery with outside stairs at each end.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Point Clear, Alabama, United States

Opinion Article

December 12, 2019

Nobody Asked Me, But… No. 223: Hotel History: The Wales Hotel (1902)

One of the most charming historic hotels in New York, the Wales Hotel is closing its doors in 2020. It opened in 1902 as the 92-room Hotel Chastaignery on 92nd Street and Madison Avenue in the neighborhood called Carnegie Hill. After four name changes over one hundred years it became the Hotel Wales in 2000. Its earlier names after Chastaignery were Hotel Bibo, Hotel Bon Ray, the Carnegie Hill Hotel and the Wales Hotel.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

New York, United States

Opinion Article

November 19, 2019

What Happens When Government Per Diems Change?

Because federal government employees purchase a significant quantity of hotel rooms, the General Services Administration (GSA) has partnered with Federal Travel Regulation (FTR) compliant accommodations to provide federal travelers with per diem hotel room rates for select high-volume travel destinations in and outside of the Continental United States. These federal guidelines frequently serve to determine the hotel per diem allowances for state and local government travelers as well.

By Bram Gallagher and Aman Patel

United States

Opinion Article

November 12, 2019

Give Me Some Relief

We in hospitality have a critical directive - provide succor and comfort to an American guest landscape which is suffering. The marketplace is in arrears; it is tired, unappreciated, fractured and downright scared. The next twelve months will be instructive, no matter the political party. But, make no mistake, people are nervous and worn out already. What a great opportunity for hospitality professionals to show their stripes and dedication to the craft.

By John Hendrie, Customer Experience Facilitator, Hospitality Performance, Inc.

United States

Opinion Article

October 25, 2019

Nobody Asked Me, But… No. 221: Hotel History: Hotel Florence

Hotel History: Hotel Florence. The Hotel Florence is a former operating hotel located in the Pullman Historic District on the far south side of Chicago, Illinois. In 1880, the railroad pioneer George Pullman purchased a site of 3,500 acres near Lake Calumet on the Illinois Central Railroad. With demand exploding for his sleeping railroad cars. Pullman decided to build the largest factory to produce them and a company town to house his employees and their families.

By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC

Chicago, Illinois, United States