Sustainability

Expert Views (15)
View all Answers

Meaningful Guest Experiences as a Catalyst for Change

I believe the true definition of a meaningful guest experience is one that drives someone to say, "You just have to go there!" to their family, friends, or followers. In addition, aside from delighting guests, exceeding expectations, and creating "wow" moments, great meaningful experiences can also generate curiosity, open minds to possibility, and become a catalyst for positive behavioural change.

Meaningful guest experiences - best practices from Sri Lanka

What is a meaningful guest experience for you?

A meaningful guest experience entails genuine human connection(s) with local host(s) while being able to embrace and respect the sensitivities of natural ecosystems within a destination. Some of the most inspiring and memorable guest experiences I've had were those where I made friends, learned new skills, tested my own abilities, and challenged my thinking. Meaningful experiences also broaden my horizon on new ways of living and doing better business, for example, learning how to upcycle waste materials creatively in design and construction, or to innovate with local ingredients and materials.

Beyond Comfort: Crafting Transformative Guest Experiences through Sustainable Hospitality

As the Sustainable Hospitality Alliance, we wholeheartedly agree that sustainability is critical in crafting meaningful guest experiences. To us, a meaningful guest experience goes beyond comfort and convenience. It is about engaging guests in a journey of learning and contributing to sustainability, making them feel part of a larger purpose. It could be as simple as educating guests about local culture and conservation efforts or as immersive as involving them in community projects.

Expert Views (13)
View all Answers

Hotel Marcel New Haven, Tapestry Collection by Hilton Becomes First Certified Passive House Hotel in US

When architect and developer Bruce Redman Becker envisioned the opportunity to create Hotel Marcel New Haven, Tapestry Collection by Hilton which opened in May 2022, he set an ambitious goal to achieve something no one else in the U.S. had ever done—to create a hotel that operated fully on renewable energy, without any use of fossil fuels.

Hilton Supports Maui Wildfire Relief Efforts with Nearly $500,000 Contributed to Local Organizations

The wildfires raging through Maui have been nothing short of devastating, destroying more than 2,500 acres of land and claiming the lives of more than 100 residents. While nothing can take away the pain the people of Maui are experiencing, Hilton, which has operated in Hawaii for more than 60 years, has been doing its part to help by contributing nearly $500,000 to local relief efforts, in addition to providing emergency housing and critical supplies to the community.

Demonstrating ESG Strategies for Green Financing

The most effective strategies for securing green finance would seem to focus on evidence of  financial stability and ability to repay financing in a timely manner and the opportunity for  lending institutions to apply an organization's documented environmental, social and governance value (ESG) efforts to their corporate reporting. Investment Business Daily recently noted that "Investors want stocks to align with ESG values". An article in Hotel Tech Report in February of 2023 details the ESG process for the hotel industry.  https://hoteltechreport.com/news/hotel-sustainability-statistics 

Shifting perception of green investments thanks to green finance opportunities

Green finance is still emerging and defining itself. As such, it currently raises more questions than it provides answers for hospitality professionals, especially among family or small businesses and independent operators who cannot dedicate their limited resources to stay up to date with such specific and technical trends. As a result green investment is very often considered as an extra cost with no short-term benefits and uncertain long-term benefits.

A unified hospitality industry can unlock Green Finance

As an alliance our role is to unify the hospitality industry towards a more sustainable future.  We aim to propel the sector towards a state of Net Positive, where the industry not only thrives but enriches our destinations, by giving back more than it takes, across people, planet, and place (the destination).  We exist to convene the industry, collate knowledge and best practice and create an industry movement.

Expert Views (8)
View all Answers