Annual International SPA Association Conference & Expo to Return to Las Vegas
Tony Hsieh, CEO of Zappos will close out the ISPA Conference during the Wednesday, November 9 General Session. He will speak to attendees about the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Hsieh will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags and other product categories.