A recent University of Houston report on robots in hospitality claims that by 2030 over a quarter of hospitality jobs will be replaced by robots. Will robots ever replace all humans in hospitality? Next-gen technology will undoubtedly replace mundane, repetitive, and dangerous jobs in hospitality performed by housekeepers, porters and baggage handlers, concierges, security guards, line cooks, room service, bartenders, waiters, etc. Some hoteliers claim that hospitality is an industry of "people serving people" and robots will be playing only a marginal role. Others, citing the high labor costs which constitute as much as 50%-84% of overall hotel costs in these low travel demand, low occupancies era, predict that robots will replace humans in all dangerous, repetitive and mundane jobs at the property.

The question is, are robots coming to a hotel near you anytime soon? 

Kathryn Murphy
Kathryn Murphy
Owner, The Murphy Gallery & Hotel Dublin
Max Starkov
Max Starkov
Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant
Ian Millar
Ian Millar
Professor at Ecole hôtelière de Lausanne
Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
Simone Puorto
Simone Puorto
Founder | CEO | Futurist
Stanislav  Ivanov
Stanislav Ivanov
Founder and Editor-in-chief of ROBONOMICS: The Journal of the Automated Economy
Marco  Correia
Marco Correia
Partner & Co-Founder, T-Hotel Hospitality Knowledge
André Baljeu
André Baljeu
Founder & Managing Director at techtalk.travel
Michael Schubach
Michael Schubach
Vice President of Product Management for Infor Hospitality

I personally think robots is a far stretch for hotels. I do however think that automation and self service will make its move into Hotels at a faster pace than previously, for 2 reasons: First, it's what guest want. You can do anything on a phone, so why not check in to your hotel room, buy an upgrade or order room service, the guest "becomes it's own robot" so to speak, tasks done previously by hotel staff are now done by the guest. Second, there are lot's of automation opportunities in hotels, especially around the administrative parts of room assignment, inventory control, pricing etc. Those lend itself really well to be automated, and also generate quick and easy ROI for hotels.

Michael Vargosko
Michael Vargosko
Managing Director for Europe, the Middle East, Africa, India, Latin America and the Caribbean at interTouch
Micah Green
Micah Green
CEO & Founder | Maidbot