Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced a new strategic partnership with Osaka-headquartered Hotel Keihan Chain to enable the hospitality chain to grow its geographic reach as it focuses on creating increased tourism opportunities within Japan.
The most obvious ones are Pricing and Forecasting - and hopefully most of the vendors out there already have some or a lot of that built in. One that hasn't been solved yet and which is most "on-brand" for a hotel is guest personalization.
AI in Hospitality is not some futuristic, Spielberg-esque technology or a nice PR opportunity to make your hotel company look cool, but a real-life, much needed technology that can help your hotel a) solve concrete issues plaguing the hospitality industry such as labor shortages and out-of-control labor costs, b) improve efficiencies and productivity, c) automate pricing and business decision making, and d) respond to the exceedingly high expectations of your exceedingly tech-savvy guestsSome of the temporary measures to tackle the current pressing issues employed by hoteliers include changes in the business model, outsourcing or hiring more gig workers to do the job and streamlining operations.
AI does and will have a place in hospitality. For far too long we have relied on old fashioned manual processes and adore spending hours in Excel sheets and copy paste information. We know that system integration issues have been behind this but with the modern open API platforms removing this barrier there is no reason why AI should not have a more prominent place in our industry.
A small private paradise in the Maldives with high-speed connectivity during the 365 days of the year. This is a small portrait of a modern, elegant, and tropical resort in the Indian Ocean: Fun Island Resort & Spa.
S Hotels and Resorts Public Company Limited, the flagship hospitality arm of Thailand’s Singha Estate PCL, constantly strives to drive the hospitality industry forward and cater for a new generation of guests.
Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced an enhanced partnership with Shiji Distribution Solutions to better connect hoteliers to the lucrative, yet complex, Chinese travel ecosystem.
Centara Hotels & Resorts, Thailand’s leading hotel operator, has announced the three finalist teams in the running to win the first ever “Centara x Startup Sandbox by True Digital Park” competition.
Innovation and transformation are taking place at a rapid pace all around us. Technology allowing for a true digital revolution, environmental and social being the middle point of attention and the covid pandemic making us all aware of what quality time and life are all about.How does our industry respond to these new demands, especially as so many are just trying to stay afloat given the financial impact of 18 months of economic downturn?
Start-ups ignite transformation. Any industry that is either embryonic or in dire need of change has to deconstruct and regenerate in a more coherent, dynamic form. This is what happened to the food industry in many countries and to the many industries pre the advent of technology.
It's all about beliefs, culture, and behavior. Companies must have a purpose—and that purpose must be authentic, inspiring, actionable, and consistently shared across the entire organization. It's important to understand (and celebrate!) the power of diversity versus the challenges of sameness.
Let's begin with arguing that the word "contactless". When a guest us using their mobile phone or a self service check in our out, there is still contact, there is still service that can be provided, and if the hotel does it well their is still staff member around to assist if needed.
The contactless guest journey is here to stay. The hospitality industry will not be going back to the old times of 100% human-assisted guest journey. Why? To begin with, the current labor shortage is not going away anytime soon.
Personally, I don't associate the contactless tech experience with COVID. I associate it with the rise of mobile technology in general and the intersection of customers of any industry wanting more control and the commercial opportunity of giving them control, thus offloading processes and effort.
Motherboard goes to Japan to visit the Henn-na Hotel, which is staffed almost entirely by robots. Our host Ben Ferguson meets some of our future android companions and talks to CEO Hideo Sawada about his vision to replace human workers with machines. This video originally aired on MOTHERBOARD in 2015.
BeyondTV (BTV), a full-service provider of guestroom entertainment solutions for the hospitality industry, has together with regional supplier and internet services provider, Liveport, been credited with enhancing the guestroom entertainment abilities of Quality Hotel Bayside Geelong with the implementation of BeyondTV GuestCast. Located in one of Australia’s fastest growing tourist destinations, Quality Hotel Bayside Geelong with BeyondTV GuestCast can ensure that its guests are able to remain fully satisfied with their stay experience with personalized in-room entertainment options that can be instantly accessed from the moment a guest first arrives.
Hotelogix, a cloud-based Property Management System that serves both independent and chain hotels across the globe, has, in an exemplary move, incorporated e-invoice support in its PMS for all subscribers in the Indian market. Electronic Invoice (e-invoice) is an invoice that is issued, transmitted, received, processed, and stored electronically using specific document formats. These are digital throughout the document lifecycle, from issuance to archiving.
With The People’s Republic of China seeing strong domestic recovery, Shiji Group, China's leading hotel information systems player, has partnered with global travel technology company Amadeus to provide new content from Chinese hotels & chains to the Amadeus Travel Platform. This partnership will benefit an increasing number of travel agents who are looking for richer hotel accommodation options in China.
With remote and hybrid work becoming the new normal at the workplace, Avani Hotels & Resorts in Thailand are introducing a host of technology-based MICE products to make the transition to a more digital environment as seamless as possible.
interTouch, the leading provider of cloud-based Internet and guest-facing technologies to the global hospitality industry, is celebrating a significant milestone for the business this month as the company marks two decades of being a trusted hotel partner in China.
I believe there is a 2 part solution here, one that cost money and one that saves money, putting them together will overall increase margin and service effectiveness. The first one is increase wages to make the hotel industry more competitive in the labor market.
Due to the rapid travel rebound, today hotels and restaurants alike are offering sign-up bonuses (Marriott is offering $1,000!), higher wages way above $15/hour, and even cash payments to candidates just to come for an interview.
When demand for accommodation is greater than supply generally a higher rate is charged for a room. This is sustainable apparently. When the demand for skilled hospitality labour is greater than supply, higher rates of pay to attract talent in a traditionally underpaid industry is unsustainable?
Liveport, a leading provider of internet services and IoT-based technology, is today announcing its participation as an official exhibitor for the upcoming NoVacancy Expo, taking place June 1-2. As Australia’s premier hotel and accommodation industry event, NoVacancy attendees visiting Liveport stand #440 will have the opportunity to learn about the latest online-based technologies and best practice trends to ensure that post-COVID operations meet with guest expectations and hotel staff needs.
I fully agree with your students. We still need 50+ applications to run a single business unit (hotel) and it's not even that complicated at least for most of it. Why are there PMSs that can't send an HTML confirmation or do an online check-in?
The idea of "one-stop-shop", a product that does everything, is a flawed one. It looks promising in theory but never works in practice, because no one can do everything well, and therefore companies specialize in specific areas, and clients eventually buy "best-in-class" from different providers.
WhatsApp and the likes are B2C apps, so to make the comparison fair hotel software should be compared with the likes of Salesforce, Workday or Hubspot, all applications that today are fairly easy to activate, but to maximize their potentials, they suggest/require some training and implementation effort.
Liveport, a leading provider of internet services and IoT-based technology, has today announced its successful deployment of a high-speed internet network at Lancemore Crossley St. Hotel in Melbourne, Australia. A trendsetting 114-guestroom property that combines both the glamour and grit of Melbournian culture, Lancemore Crossley St. can now also solidify its reputation as a modern and technologically advanced hotel by being able to cater to guest priorities for seamless and hassle-free online access.
Organised by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) in collaboration with its Hospitality and Tourism Research Centre, School of Tourism Management (STM) of Sun Yat-Sen University (SYSU) and Macao Institute for Tourism Studies (IFTM), the Smart Tourism in the Greater Bay Area Forum will take place in Hong Kong on 21 May 2021.
Infor, the industry cloud company, announced today that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working.