Author proposes a self-scoring gamification model for customer service where employees compete against their own past performance, not colleagues, to build better habits and culture.
HVS surveyed owners and investors representing 160,000 GCC hotel rooms, finding cautious but intact long-term confidence despite the 2026 U.S.-Iran conflict disrupting aviation and traveller demand.
A GBTA survey of 269 corporate travel buyers finds 58% say AI has had little impact on their programs, 61% struggle with global program management, and 72% cite hotel pricing disparities as a top pain point.
AHLA CEO Rosanna Maietta welcomed LA City Council amendments to the hotel minimum wage law, calling it necessary relief amid rising costs and declining travel demand.
FHS Saudi Arabia (22-24 June, Riyadh) previews the Kingdom's 358,000-room pipeline and investment outlook, featuring perspectives from Wyndham, The First Group, Amsa, and Ewaa Hotel Group.
Research shows that overcrowded hotel rooms with excess pillows, documents, and amenity trays hinder guests' ability to personalise their space, reducing psychological ownership and satisfaction.
Some places do not reveal themselves at first glance, Hermitage Hotel & Resort is one of them. It is not from the street that it makes its impression, but upon arrival, when the space suddenly opens up and the noise gives way to the quiet of the greenery. In Forte dei Marmi, where everything may seem already known, there is still a place capable of surprise: more than one hectare and a half of private gardens unfold as an unexpected oasis, a hidden retreat that has long defined the identity of this historic Versilia address.
AI is reshaping every stage of the hotel and travel journey, from intent detection and influencer conversion to dynamic pricing, GEO, and post-stay re-engagement, demanding integrated data infrastructure to compete.
Marriott Bonvoy Boutiques launches Design Shop, a hotel-inspired home décor line anchored by W Hotels and Westin collections, with JW Marriott and destination-themed drops planned for late 2026.
JLL reports luxury hotel transactions in Asia Pacific hit $2.1 billion in 2025, with luxury deals now accounting for nearly 20% of all hotel transactions, up from 8% in 2017.
Hotels can build predictable revenue streams through membership models offering local access to amenities, reducing dependence on volatile room bookings and expensive OTA distribution.
Forward-thinking hotels are using technology to align staffing with forecast demand upfront rather than managing labor reactively after schedules are set.
Hotels in Southeast Asia pay up to 28% in hidden OTA fees beyond headline commissions, making direct booking strategies essential for profitability.
Kiosk.eu launches the Dehor outdoor check-in kiosk, combining QR booking retrieval, passport scanning, and RFID key dispensing for 24/7 autonomous hotel arrivals.
Wyndham's 100-hotel Super 8 signing in Saudi Arabia exemplifies how mid-market and lifestyle brands are filling a supply gap as UAE and Saudi Tourism 2030 strategies shift from luxury-led to balanced growth.
A new viewpoint frames sleep as a measurable performance variable rather than a passive amenity, set against a sleep tourism market projected to nearly double from $74.54 billion in 2024 to $148.98 billion by 2030. Five opinion pieces today converge on the architectural question that has run through the brief for three weeks: where AI sits in the hotel tech stack, with data quality, vendor sprawl, and the case for AI beside the PMS rather than inside it. Axel Hotels grew from €2.4 million to €46 million in revenue across 13 properties through franchising focused on LGBTQ+ travelers, with partners reporting 40% revenue uplifts.
Hotels lose millions in group bookings by designing sales processes for their own convenience rather than meeting planners' needs.
Industry experts examine current AI and robotics applications in hospitality, from kitchen automation to revenue management, while debating where human presence remains essential.
Hospitality America shares how adopting Actabl's ProfitSword and Hotel Effectiveness across its Southeast portfolio cut GM admin hours, improved labor cost control, and boosted retention over 30 years.
Newport Hospitality Group argues that seasonal hotel staffing now demands year-round strategy, with faster hiring, cultural investment, and structured training to reduce turnover and protect guest experience.
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