Case Studies - Hospitality Net

July 31, 2024

How Crown & Champa Resorts revolutionized their marketing to achieve $3M in lifetime revenue

Crown & Champa Resorts (CCR) is synonymous with unparalleled luxury and hospitality in the Maldives. With a portfolio of exquisite resorts spread across the stunning atolls of this tropical paradise, Crown & Champa Resorts has long been revered for its commitment to providing guests with unforgettable experiences amid breathtaking natural beauty. Each property within the Crown & Champa portfolio is characterized by its unique charm, impeccable service, and dedication to exceeding guest expectations.

Revinate, Inc.

Case Study Technology

July 12, 2024

Faster Service, Happier Guests: How Technology Transformed Bohemia Suites' F&B Operations

The Bohemia Suites & Spa Gran Canaria is beloved by its guests, significantly outperforming other luxury hotels in Europe based on online guest satisfaction ratings. To learn how they have achieved these results, we spoke with Papis Diouf, the property’s Food and Beverage Manager, who was responsible for implementing operating processes and technology that allows their teams to deliver the service that is earning their category-leading reviews. This case study covers the story of how they did this.

Shiji

Gran Canaria, Spain

Case Study Sales & Marketing

July 9, 2024

Personalization pays off: Hotel Wailea’s strategic win in the direct booking game

Hotel Wailea is Hawaiʻi’s only Relais & Châteaux property and its sole adults-only luxury hotel. Situated 300 feet above the sea with sweeping views of three Hawaiian islands, this lush, tropical enclave was voted #1 hotel in Hawaiʻi by Travel + Leisure readers in the 2022 and 2023 World’s Best Awards. Seventy-two individually designed suites are set among 15 acres of zen-inspired landscaped grounds, with tropical gardens, cascading waterfalls, and winding pathways.

Revinate, Inc.

Case Study Technology

July 3, 2024

Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands

AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGallery.

Wifirst

Case Study Sales & Marketing

July 3, 2024

Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue

Pacific Hospitality Group (PHG) is a leading force in hotel management and investment. Embracing a strategic long-term vision, PHG focuses on both owning and operating hotels and resorts across the United States, cultivating value for investors and fostering expertise within its management teams. With a diverse portfolio encompassing branded and independent properties, PHG leverages the strengths of legacy brands while fostering innovation through its independent resorts.

Revinate, Inc.

Case Study Sales & Marketing

June 27, 2024

Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion

With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market, or you can opt for an off-the-beaten-path gem like the prohibition-style bar Zig Zag Café. The boutique hotel’s 152 luxury rooms and suites ensure you live like a local in modern style.

Revinate, Inc.

Case Study Sales & Marketing

June 20, 2024

Unlocking guest loyalty: Daniel Thwaites’ data-driven marketing revolution

Daniel Thwaites is a UK hospitality company with hotels, conference venues, inns, spas, lodges, and pubs. For over 215 years, it has put customers at the heart of everything it does, recognizing that small details make a big difference to the guest experience. The company operates two distinct collectives: Thwaites Pubs and Brewery, which the company is most well known for, and luxury Hotels and Inns, composed of carefully selected properties across the United Kingdom from Penrith to Southampton, which are all dog-friendly, unique in style, and located in truly amazing locations.

Revinate, Inc.

Ad Guide

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Mews

Ad Social Strategy

Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.

KORDIE®

Case Study Sales & Marketing

June 11, 2024

Driving guest loyalty with data-driven strategies: The Arca’s path to success

Catering to millennial travelers, The Arca is located in the heart of Hong Kong’s Southside. Overlooking the Aberdeen Harbor, the 187 spacious rooms are complemented by a culinary restaurant, fitness center, versatile meeting & event spaces, a rooftop bar, and an infinity pool. Yulan Group’s flagship hotel offers a new breed of hospitality, with a mobilized team that’s passionate about design and dedicated to unforgettable service.

Revinate, Inc.

Case Study Technology

June 6, 2024

Hostz increases efficiency by automating 20% of guest inquiries with AI

After graduating from EHL and honing her skills in traditional hospitality, Sofia Strahl was offered the opportunity to co-found and become the CEO of hostz Hospitality AG. Hostz offers hotel and serviced apartment owners the option to outsource parts of their operations, utilising the most innovative technologies such as artificial intelligence (AI) to provide excellent guest experience and services. With four hotels and 150 serviced apartments in Switzerland, and a fifth on the horizon, hostz is at the forefront when it comes to technology-driven hospitality management.

Apaleo GmbH

Case Study Sales & Marketing

May 29, 2024

Personalization pays off: Ambiente, A Landscape Hotel, achieves success through segmentation and outbound revenue generation

Revinater allows us to keep our resort top of mind with potential guests and makes the booking process quick and easy.

Revinate, Inc.

Case Study Technology

May 22, 2024

The Wifirst network offers an excellent network service to the htophotels guest

htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love that the owners of this family business with 50 years behind them feel for their hotels.

Wifirst

Spain

Ad Social Strategy

Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.

KORDIE®

Case Study Sales & Marketing

May 21, 2024

Mr. C Miami’s focus on personalization drives $5M in revenue thanks to Revinate Marketing and Dragonfly Strategists

In the heart of historic Coconut Grove, one of Miami’s most idyllic neighborhoods, lies Mr. C Miami, a luxury hotel that marries contemporary comforts with personalized, discreet service. The rooms and suites reflect a harmonious blend of modern amenities and classic elegance. Each space is crafted to offer guests a tranquil retreat, complete with plush furnishings and panoramic views of the stunning Biscayne Bay and the dynamic Coconut Grove skyline. The brand was conceived by Ignazio and Maggio Cipriani of the Cipriani family, internationally renowned for their restaurants, innovative event spaces, nightlife, and residences. Behind the hotel’s success is a world-class team and Dragonfly Strategists, a trusted partner in marketing services, wielding the power of Revinate Marketing for industry leading hotel email marketing solution and guest database.

Revinate, Inc.

Case Study Sales & Marketing

May 14, 2024

How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue

Nestled in 300 acres of pristine Vermont countryside, Twin Farms is located in bucolic Barnard, Vermont, about 90 minutes from Burlington, three hours from Boston, or five from New York City. Twin Farms Stays are reserved for adults only and are inclusive of all meals, fine wines and spirits, as well as all activities and equipment. Forbes Travel Guide has awarded the hotel 5 stars 29 years in a row.

Revinate, Inc.

Case Study Sales & Marketing

May 7, 2024

Abandonment to conversion: How Columbia Hospitality boosted revenue with Revinate

Columbia Hospitality is a leading hospitality solutions provider and management company based in Seattle, Washington. Its growing portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Kirby Pratt is responsible for marketing four properties managed by Columbia Hospitality, including The Lodge at St. Edwards Park and Icicle Village Resort in Leavenworth, Washington.

Revinate, Inc.

Case Study Sales & Marketing

April 30, 2024

How Grupo Brisas increased their direct channel revenue 30% YOY

Grupo Brisas is a collection of one-of-a-kind resort hotel experiences developed and managed by the Brisas Group. Named after the famous Las Brisas Acapulco, a mid-century gem that set the tone for jet-setting luxury, each hotel in the collection offers a unique sampling of authentic Mexican spirit. Families enjoy the active adventures in Las Brisas Huatulco, while savvy business travelers pause in the peace of Hacienda Jurica by Brisas. At each of the properties, the service is personal and the hospitality is authentic.

Revinate, Inc.

Case Study Sales & Marketing

April 16, 2024

Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate

- HOTEL TYPE: Independent

Revinate, Inc.

Case Study Technology

April 15, 2024

Wifirst and The Ascott: a tailor-made connectivity solution at a European level

Wifirst has been selected by The Ascott Limited to support The Crest Collection and Citadines brands across Europe for all connectivity requirements. The Ascott Limited is one of the leading International Owner/Operator of serviced apartments in the hospitality industry. The company is committed to the continuous modernisation of its properties and for this reason, has chosen Wifirst to provide a connectivity foundation to its 50 European residences.

Wifirst and The Ascott Limited

Case Study Sales & Marketing

April 9, 2024

Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service

Hyatt Regency Lost Pines Resort and Spa is a Texas destination resort near Austin’s Hill Country, tucked away on 405 lush acres along the banks of the Lower Colorado River. The AAA Four Diamond resort, featuring 490 modern ranch-style guestrooms and suites, is an ideal setting for exploring, relaxing, and connecting with nature.

Revinate, Inc.

Case Study Sales & Marketing

April 8, 2024

How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings.

Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest technology to make operations as efficient and smooth as possible. With a strong history of working in the hotels sector, Centelli approached Clermont to see how a Digital Worker might be able to assist them in their Contact Centre operations.

Centelli

Case Study Sales & Marketing

April 2, 2024

Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.

Revinate, Inc.

Technology 1 hour ago

BirchStreet Unveils AI-Powered Smart AP Solution to Optimize P2P and Accounting Efficiencies for Hospitality

BirchStreet Smart AP automates the full accounts payable cycle with AI-driven 3-way matching and touchless invoicing, claiming up to 95% reduction in manual invoice processing tasks for hospitality operators.

BirchStreet Systems

Technology 1 hour ago

Inn-Flow Appoints Jon Coley as Senior Vice President and Head of Sales to Spearhead Hospitality Market Expansion Opportunities

Inn-Flow names Jon Coley, a 20-year SaaS sales veteran, as SVP and Head of Sales to drive growth of its AI-enabled accounting, labor management, and procurement platform for hotels.

Inn-Flow

Raleigh, United States

Technology 4 hours ago

HotelIQ expands Decision Cloud connectivity with direct Shiji Daylight PMS integration

HotelIQ connects Decision Cloud directly to Shiji's Daylight PMS, enabling shared customers to centralize reservation data and eliminate manual exports for commercial planning and performance reporting.

HotelIQ by Intelligent Hospitality

United States

Food & Beverage 6 hours ago

Wyndham Garden Phuket Kamala Deploys Shiji’s Infrasys POS Across 3 Outlets in Resort Dining Operations

Wyndham Garden Phuket Kamala has deployed Shiji's Infrasys cloud POS across 3 F&B outlets, centralizing menu management and transaction processing at the Kamala Beach resort.

Shiji

Phuket, Thailand

What is Hospitality Net known for?

Online since 1994Three decades of industry trustStill the leading voice

Thanks for being here

Create an account to receive Hospitality Net’s daily briefing in your inbox.

Create Account