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Case Studies

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Case Study Technology

Wifirst and The Ascott: a tailor-made connectivity solution at a European level

Wifirst has been selected by The Ascott Limited to support The Crest Collection and Citadines brands across Europe for all connectivity requirements. The Ascott Limited is one of the leading International Owner/Operator of serviced apartments in the hospitality industry. The company is committed to the continuous modernisation of its properties and for this reason, has chosen Wifirst to provide a connectivity foundation to its 50 European residences.

Wifirst and The Ascott Limited
Case Study Sales & Marketing

How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings.

Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest technology to make operations as efficient and smooth as possible. With a strong history of working in the hotels sector, Centelli approached Clermont to see how a Digital Worker might be able to assist them in their Contact Centre operations.

Centelli
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Case Study Operations & Strategy

How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City

The art collection at Hyatt Regency Salt Lake City reflects the city’s new urbanism, serving as the perfect destination for city center exploration or an outdoor adventure among the stunning Wasatch Mountains. With several original works made by local creatives, the art collection curated by NINE dot ARTS is substantial in both scale and quantity, spanning the hotel’s suites, conference rooms, pre-function spaces, and rooftop event space.

NINE dot ARTS
Case Study Operations & Strategy

Inside the Contemporary Art Collection at The St. Regis Chicago Hotel

While skyscrapers have often been considered barriers to the public realm, the new St. Regis Chicago Hotel refutes this reputation through urban connections and increased access to the Chicago River. Using an innovative structural system, the building is lifted from the ground plane to allow a pedestrian pathway between the riverwalk and the nearby park. NINE dot ARTS was thrilled to complement this architectural feat with an expansive, contemporary art experience that similarly commands attention, reflects innovation, and connects guests to Chicago’s vibrant creative spirit.

NINE dot ARTS
Case Study Technology

All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption

When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail.

Maestro
Case Study Technology

Seacrest Oceanfront Hotel Makes Waves with Stayntouch PMS: Elevating Operations and Guest Engagement!

Established over 60 years ago, the SeaCrest Oceanfront Hotel is a prominent fixture in Pismo Beach, known for its commitment to both hospitality and community involvement. Partnering with Stayntouch, a global leader in hotel property management systems (PMS), SeaCrest was able to significantly enhance operational efficiency while streamlining and personalizing the guest experience.

Stayntouch
Pismo Beach, California, United States