Case Studies
Wifirst and The Ascott: a tailor-made connectivity solution at a European level
Wifirst has been selected by The Ascott Limited to support The Crest Collection and Citadines brands across Europe for all connectivity requirements. The Ascott Limited is one of the leading International Owner/Operator of serviced apartments in the hospitality industry. The company is committed to the continuous modernisation of its properties and for this reason, has chosen Wifirst to provide a connectivity foundation to its 50 European residences.
Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service
Hyatt Regency Lost Pines Resort and Spa is a Texas destination resort near Austin’s Hill Country, tucked away on 405 lush acres along the banks of the Lower Colorado River. The AAA Four Diamond resort, featuring 490 modern ranch-style guestrooms and suites, is an ideal setting for exploring, relaxing, and connecting with nature.
How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings.
Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest technology to make operations as efficient and smooth as possible. With a strong history of working in the hotels sector, Centelli approached Clermont to see how a Digital Worker might be able to assist them in their Contact Centre operations.
Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success
Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.
How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City
The art collection at Hyatt Regency Salt Lake City reflects the city’s new urbanism, serving as the perfect destination for city center exploration or an outdoor adventure among the stunning Wasatch Mountains. With several original works made by local creatives, the art collection curated by NINE dot ARTS is substantial in both scale and quantity, spanning the hotel’s suites, conference rooms, pre-function spaces, and rooftop event space.
Inside the Contemporary Art Collection at The St. Regis Chicago Hotel
While skyscrapers have often been considered barriers to the public realm, the new St. Regis Chicago Hotel refutes this reputation through urban connections and increased access to the Chicago River. Using an innovative structural system, the building is lifted from the ground plane to allow a pedestrian pathway between the riverwalk and the nearby park. NINE dot ARTS was thrilled to complement this architectural feat with an expansive, contemporary art experience that similarly commands attention, reflects innovation, and connects guests to Chicago’s vibrant creative spirit.
The fast road to recovery: How Triumph Hotels drove $17M in lifetime revenue and beat 2019 by 25%
Triumph Hotels is a multigenerational hotel ownership and management company with the primary objective of maximizing returns for clients. The collection consists of six luxury hotels in diverse neighborhoods of New York.
How The Slate, a Phuket Pearl Resort, drove revenue through personalization in their email marketing
Travelers looking for the perfect Instagram photo can find it at The Slate, an avant-garde resort on the island of Phuket, located in southern Thailand. The hotel blends rich culture and traditions with bold design and fearless imagination to create a five-star experience unlike any other. The hotel successfully uses email marketing to help them drive revenue.
All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption
When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail.
Seacrest Oceanfront Hotel Makes Waves with Stayntouch PMS: Elevating Operations and Guest Engagement!
Established over 60 years ago, the SeaCrest Oceanfront Hotel is a prominent fixture in Pismo Beach, known for its commitment to both hospitality and community involvement. Partnering with Stayntouch, a global leader in hotel property management systems (PMS), SeaCrest was able to significantly enhance operational efficiency while streamlining and personalizing the guest experience.
The iNua Collection
Ireland’s largest regional hotel group, The iNUA Collection, includes 10 beautiful 4- and 5-star hotels across the island of Ireland. Its sustainable practices and the guest experience are what separate The iNUA Collection from other hotel brands. Every employee takes the guest experience to heart and focuses on crafting the best possible experience, which means understanding their guests and what guests are looking for from their stays.
Nordic Hotel Forum - RUCKUS® Wi-Fi and HotelBuddy guest technology make your stay even better
The Nordic Hotel Forum is a modern four-star superior business and conference hotel in the very heart of Tallinn, Estonia, at a prominent location on the edge of the picturesque Tallinn Old Town, a UNESCO World Heritage site. The hotel has 258 guest rooms, two restaurants, a leisure center, and a conference center located on the 2nd floor with seven multifunctional conference and meeting halls. The rooms can be used to hold meetings, conferences, press conferences, company parties, and weddings. All rooms are equipped with state-of-the-art technical equipment.
RobosizeME Celebrate Automation Success with Louvre Hotels Group
RobosizeME, a leader in innovative automation solutions, is thrilled to announce the remarkable results achieved through its collaboration with Louvre Hotels Group, one of the world's major players in the global hotel industry.
How a Digital Worker manages reconciliations for Davidson Hospitality.
“For any business looking for process efficiencies this is a no-brainer. I don’t see why anyone wouldn’t implement something similar, and I wish we’d done it years ago!”
Streamlining F&B operations: the story of transformation at Travel Charme Strandhotel Bansin
This case study delves into the operational overhaul at Travel Charme Strandhotel Bansin, Germany, achieved through the implementation of Shiji's Infrasys POS system. Facing challenges with an outdated system, the group recognized the need for a transformative solution to streamline processes. With 100 rooms and diverse dining options, including two restaurants and a bistro, the hotel caters to around 250 guests and hosts various events. The new POS system significantly enhanced efficiency, simplicity, and reliability. Greg emphasized the system's stability, ease of use, and flexibility in combining menus from different restaurants.
Wifirst provides Aethos Hotels with a fully converged network that allows it to grow, at its own pace
Aethos Milan was acquired by Aethos Hotels in 2021 from an art collector (formerly The Yard); the facility had undergone several expansions over the years, and the network infrastructure went through several installation phases with additions to both space and services. As a result, a network with little logic or structure, no documentation, consisting of multiple unconnected networks was in place, with connectivity provided by two different lines, one for the hotel and one for the new restaurant. Wifirst was called on to update this infrastructure, which was no longer suited to the standards of the Aethos brand.
Cabiner leads the way in silent travel with the support of Mews
Silent travel is emerging as one of the key hospitality trends of 2024. This type of holiday offers a chance to recharge and reset, without feeling like you need a holiday to recover from your holiday. Mews-powered Cabiner is a unique Dutch brand at the forefront of silent travel, aiming to connect guests with nature again. It’s not glamping, though – these are properly constructed small buildings offering comforts like a hot shower and a kitchen. Their cabins, dotted throughout National Parks and only accessible by foot, have no Wi-Fi or wall plugs. The goal is to encourage guests to disconnect and truly relax in their new surroundings.