Customer Spotlight: Mid-Continent Hospitality
The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.
Case Studies
From pre-opening to today: How Shiji supports Jeju Dream Tower’s larger than-life guest experience
In this case study, we learn how Jeju Dream Tower, with its multifaceted resort and entertainment offerings, selected technology to support its complex operating model. We’ll explore the evaluation and setup of this technology, along with the results it is providing the business today.
Fairmont La Marina Rabat-Salé’s Director of Revenue Management Builds Trust with IDeaS G3 RMS
Fairmont La Marina Rabat-Salé stands as an exquisite new addition to Morocco's capital city, offering an array of 274 accommodations, including rooms, suites, and residences. The property invites you to a peaceful sanctuary, encouraging relaxation as you immerse yourself in Morocco's captivating charm.
Revitalizing luxury: How Calabash Hotel achieved a 30% increase in direct bookings while deepening guest relationships
Calabash Hotel is a family-run, luxury boutique hotel with gracious island hospitality, located on the shores of the Caribbean Sea. A Relais & Châteaux hotel, Calabash Hotel delivers an unparalleled guest experience and luxurious accommodations. The hotel has won numerous awards and accolades, including World Travel Award’s Leading Boutique Hotel in Grenada and Top 10 Hotels in the Caribbean by Conde Nast Traveler.
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI
This case study explores the success Kora Living had implementing HiJiffy’s Guest Communications Hub across their entire guest journey, from pre-booking to arrival and all the way to departure. They achieved fantastic results by combining their focus on the exceptional guest experience with openness and confidence in embracing automation powered by conversational AI.
The power of personalization: TPG Hotels & Resorts’ journey to marketing success
TPG Hotels, Resorts, & Marinas is a premier hotel management company, operating hotel properties throughout the United States at all chain scales. By combining decades of industry experience with world-class technology, TPG Hotels & Resorts brings the best solutions to drive profitability for its clients and their portfolios.
Hyatt Hotels Case Study
Hyatt Hotels Corporation, a global leader in hospitality since 1957, managing over 850 properties worldwide, sought to update its procurement function. With a revenue of more than $4.4 billion, Hyatt aimed to enhance operational efficiency, achieve better control over expenditures, and, of course, deliver world-class hospitality services.
Unlocking Success: Grend Offers 24-Hour Check-In with 4SUITES Mobile Key Solutions
Mobile key technology streamlines guest room access using smartphones, eliminating the need for physical keys or key cards. It offers benefits such as heightened convenience, enhanced security, improved operational efficiency, and cost savings. This innovation also enhances the guest experience by simplifying check-in and check-out processes, promoting personalized service.
Citadines Arnulfpark Munich Hotel Increases Group ADR Using IDeaS G3 RMS
Citadines Arnulfpark Munich hotel is ideally situated just a few minutes away from Munich’s main train station and the city centre. The hotel offers guests a variety of modern and functional rooms, studios, and apartments, making it suitable for both short and long stays. A key feature of the property is its fully equipped kitchens, which appeal to guests requiring more space for extended stays.
Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance
Legacy Vacation Resorts is a premier provider of family-friendly vacation experiences. With a commitment to sustainability, community, and employees, Legacy aims to create lasting memories for families and friends that visit its eight properties. With hospitality professionals dedicated to crafting customized vacations, Legacy makes it easy for families to create unique moments and memories that will last a lifetime.
How Parkhotel Adler drove direct revenue by upgrading its technology stack
Family-run for 16 generations, Parkhotel Adler is one of the world’s oldest historic hotels in the world. The hotel, which consists of five buildings from different eras, a lake, and a park, is located on the outskirts of Hinterzarten, where it blends harmoniously into the landscape of the High Black Forest. Guests, many of whom return every year, come to enjoy hiking, Nordic walking, and mountain biking in wonderful nature.
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji Enterprise Platform
Lucas Höfer is the Group Director of Systems and Innovation Management at Ruby Hotels, a brand that provides what it calls “lean luxury.”
Shiji and Ruby Hotels
Brittain Leans in on AI and Data-Driven Resort Operations
When the first ChatGPT demo was released in November 2022, like many people, it immediately caught the eyes of leadership at Brittain Resorts & Hotels. They saw an instant ability to rely on generative AI to make team members across the company more efficient.
How Revinate Marketing unlocked 40x ROI in revenue at Noble House
Noble House, a collection of 18 diverse properties across North America, has been a Revinate customer for a decade, using Revinate Guest Feedback to manage online reviews and guest surveys, Cart Abandonment to convert unbooked Web visitors and Revinate Reservation Sales, RezForce and Lifecycle to nurture leads, coach agents and drive revenue on the voice channel. In March of 2019, the group added Revinate Marketing to its toolset, excited by the opportunity to unify all the data across the entire portfolio. Little did they know at the time of purchase that Revinate would soon become their most powerful driver of direct revenue.
Agility in Pricing Enables Brera Apartments to React Swiftly to Market Changes
Founded with the mission to provide long‐stay guests with a home away from home, Brera Apartments has consistently delivered high‐quality stays for business travellers, new job holders, and relocators. Every Brera apartment is equipped with a kitchen and strategically located near employers to facilitate convenience for guests, whose average stay lasts around 30 nights.
How Revinate helped IPP HOTELS unify its guest data
IPP HOTELS is a collection of 8 properties in Austria. Each one is unique and offers something different to travelers, whether it’s luxury amenities at Hotel Landgut & SPA Althof Retz or an affordable place to lay your head in Austria at Hotel I’m Inn Wieselburg or the arte Hotels in Vienna and Salzburg.
Inn at the Market: Success in Growing Revenue by Updating to Amadeus’ GMS Marketing Automation Bundle
The boutique Seattle hotel Inn at the Market has shown a very strong return on investment (ROI) – increasing revenue by over 500% (full year 2022 vs. revenue through August 2023) – since they started utilizing the marketing capabilities of Amadeus’ Guest Management Solutions early in 2023. The hotel is flourishing, powered by its use of Amadeus’ full suite of solutions including Business Intelligence (BI); Guest Management Solutions (GMS); Media Solutions; and iHotelier® Booking Engine.
How unified guest data from Revinate helped Lub d transform its business
With six properties across Asia’s most exciting destinations, including Thailand, Cambodia, and the Philippines, Lub d delivers unforgettable, authentic, local experiences for the adventurous traveler. More than just a place to crash, Lub d hotels serve as a hub for like-minded guests to chill out, work together, play games, eat, drink, party, and relax.
How The MOA Group GmbH turned email into a revenue-producing marketing channel with Revinate
Based in Garrel, the MOA Group GmbH manages Mercure Hotel MOA Berlin and Hotel Heidegrund in Garrel, Lower Saxony. The Mercure Hotel is one of the biggest Accor franchisees in Germany and regularly pilots new technology and services with Accor.
How Aramark Destinations is maximizing revenue opportunities
Aramark Destinations, a division of Aramark, delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the US. In partnership with its clients, Aramark Destinations strives to enhance the guest experience by offering industry-leading hospitality, environmental stewardship, interpretive programs, and recreation.