iVvy and Comwell Hotels: A Partnership Pioneering Sustainable Hospitality
Discover how Comwell Hotels leveraged iVvy to overhaul their meeting and event management systems, achieving remarkable efficiency and a commitment to sustainability.
Case Studies
Case Study: How One Hotel Increased RevPAR by 25% in Two Months
Josh Ramsey, SSP’s Hotel Revenue Performance Industry Expert, is trusted as an expert in revenue management and hotel performance for top management companies in the US.
Focus on Efficiencies Through Back Office Software Keeps MCR Hotels Ahead
MCR is one of the largest hotel owner-operators in the United States, with around 150 hotels across 37 states. Led by Chairman and CEO Tyler Morse, who founded the company in 2006, MCR differentiates itself by both owning and managing its hotels, which Morse says helps the management teams stay acutely focused on success.
Enhancing Champneys guest experience with a state of the art wireless infrastructure
A wonderful blend of hotel, resort, and spa - Champneys prides itself on its commitment to revitalise the mind, body or soul for anyone who wants to get away from the city life. With 6 elegant countryside locations, Champneys Health Spa offers luxurious facilities and treatments of a spa with top-quality accommodation and dining.
How French Lick Resort drives additional nights and ancillary revenue with Revinate
French Lick Resort is a historic resort complex located in the Hoosier National Forest in Southern Indiana in the town of French Lick, Indiana, in the United States. The resort consists of two grand hotels, the French Lick Springs Hotel and the West Baden Springs Hotel, offering indoor versatile meeting and event space with more than 169,000 square feet, over 3,000 acres of outdoor space as well as several other attractions, including a casino, a golf course, a horse stable, 12 restaurants, and 2 world-class spas.
Customer Spotlight: Village Accommodation Group
Village Accommodation Group, New Zealand owned and operated, manages a range of accommodation properties across many sectors of hospitality in 3, 4 and 5-star markets; including boutique luxury hotels, studios, apartments, and executive townhouses. Amongst the properties they manage are the uniquely designed mid-century Ohtel 5-star boutique hotels on Oriental Parade in Wellington, and the vibrant Viaduct Harbour in Auckland.
Mews empowers Turing Locke to turn parking spots into profit
With escalating airfare prices and a rise in staycations, more people have started traveling by car. And with lots of people driving, parking spots are becoming a precious resource.
How Belmont Hotel Manila increased direct bookings while reducing manual work
Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.
Customer Spotlight: Mid-Continent Hospitality
The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.
From pre-opening to today: How Shiji supports Jeju Dream Tower’s larger than-life guest experience
In this case study, we learn how Jeju Dream Tower, with its multifaceted resort and entertainment offerings, selected technology to support its complex operating model. We’ll explore the evaluation and setup of this technology, along with the results it is providing the business today.
Fairmont La Marina Rabat-Salé’s Director of Revenue Management Builds Trust with IDeaS G3 RMS
Fairmont La Marina Rabat-Salé stands as an exquisite new addition to Morocco's capital city, offering an array of 274 accommodations, including rooms, suites, and residences. The property invites you to a peaceful sanctuary, encouraging relaxation as you immerse yourself in Morocco's captivating charm.
Revitalizing luxury: How Calabash Hotel achieved a 30% increase in direct bookings while deepening guest relationships
Calabash Hotel is a family-run, luxury boutique hotel with gracious island hospitality, located on the shores of the Caribbean Sea. A Relais & Châteaux hotel, Calabash Hotel delivers an unparalleled guest experience and luxurious accommodations. The hotel has won numerous awards and accolades, including World Travel Award’s Leading Boutique Hotel in Grenada and Top 10 Hotels in the Caribbean by Conde Nast Traveler.
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI
This case study explores the success Kora Living had implementing HiJiffy’s Guest Communications Hub across their entire guest journey, from pre-booking to arrival and all the way to departure. They achieved fantastic results by combining their focus on the exceptional guest experience with openness and confidence in embracing automation powered by conversational AI.
The power of personalization: TPG Hotels & Resorts’ journey to marketing success
TPG Hotels, Resorts, & Marinas is a premier hotel management company, operating hotel properties throughout the United States at all chain scales. By combining decades of industry experience with world-class technology, TPG Hotels & Resorts brings the best solutions to drive profitability for its clients and their portfolios.
Hyatt Hotels Case Study
Hyatt Hotels Corporation, a global leader in hospitality since 1957, managing over 850 properties worldwide, sought to update its procurement function. With a revenue of more than $4.4 billion, Hyatt aimed to enhance operational efficiency, achieve better control over expenditures, and, of course, deliver world-class hospitality services.
Unlocking Success: Grend Offers 24-Hour Check-In with 4SUITES Mobile Key Solutions
Mobile key technology streamlines guest room access using smartphones, eliminating the need for physical keys or key cards. It offers benefits such as heightened convenience, enhanced security, improved operational efficiency, and cost savings. This innovation also enhances the guest experience by simplifying check-in and check-out processes, promoting personalized service.
Citadines Arnulfpark Munich Hotel Increases Group ADR Using IDeaS G3 RMS
Citadines Arnulfpark Munich hotel is ideally situated just a few minutes away from Munich’s main train station and the city centre. The hotel offers guests a variety of modern and functional rooms, studios, and apartments, making it suitable for both short and long stays. A key feature of the property is its fully equipped kitchens, which appeal to guests requiring more space for extended stays.
Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance
Legacy Vacation Resorts is a premier provider of family-friendly vacation experiences. With a commitment to sustainability, community, and employees, Legacy aims to create lasting memories for families and friends that visit its eight properties. With hospitality professionals dedicated to crafting customized vacations, Legacy makes it easy for families to create unique moments and memories that will last a lifetime.
How Parkhotel Adler drove direct revenue by upgrading its technology stack
Family-run for 16 generations, Parkhotel Adler is one of the world’s oldest historic hotels in the world. The hotel, which consists of five buildings from different eras, a lake, and a park, is located on the outskirts of Hinterzarten, where it blends harmoniously into the landscape of the High Black Forest. Guests, many of whom return every year, come to enjoy hiking, Nordic walking, and mountain biking in wonderful nature.
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji Enterprise Platform
Lucas Höfer is the Group Director of Systems and Innovation Management at Ruby Hotels, a brand that provides what it calls “lean luxury.”
Shiji and Ruby Hotels