Case Studies - Hospitality Net

October 16, 2023

Inn at the Market: Success in Growing Revenue by Updating to Amadeus’ GMS Marketing Automation Bundle

The boutique Seattle hotel Inn at the Market has shown a very strong return on investment (ROI) – increasing revenue by over 500% (full year 2022 vs. revenue through August 2023) – since they started utilizing the marketing capabilities of Amadeus’ Guest Management Solutions early in 2023. The hotel is flourishing, powered by its use of Amadeus’ full suite of solutions including Business Intelligence (BI); Guest Management Solutions (GMS); Media Solutions; and iHotelier® Booking Engine.

Amadeus Hospitality

Case Study Sales & Marketing

October 6, 2023

How unified guest data from Revinate helped Lub d transform its business

With six properties across Asia’s most exciting destinations, including Thailand, Cambodia, and the Philippines, Lub d delivers unforgettable, authentic, local experiences for the adventurous traveler. More than just a place to crash, Lub d hotels serve as a hub for like-minded guests to chill out, work together, play games, eat, drink, party, and relax.

Revinate, Inc.

Case Study Sales & Marketing

September 29, 2023

How The MOA Group GmbH turned email into a revenue-producing marketing channel with Revinate

Based in Garrel, the MOA Group GmbH manages Mercure Hotel MOA Berlin and Hotel Heidegrund in Garrel, Lower Saxony. The Mercure Hotel is one of the biggest Accor franchisees in Germany and regularly pilots new technology and services with Accor.

Revinate, Inc.

Case Study Sales & Marketing

September 21, 2023

How Aramark Destinations is maximizing revenue opportunities

Aramark Destinations, a division of Aramark, delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the US. In partnership with its clients, Aramark Destinations strives to enhance the guest experience by offering industry-leading hospitality, environmental stewardship, interpretive programs, and recreation.

Revinate, Inc.

Case Study Sales & Marketing

September 15, 2023

How The Broadmoor uses Reservation Sales to increase outbound revenue

The Broadmoor is a legendary 700-room, Forbes Five-Star and AAA Five-Diamond resort in Colorado Springs with impeccable service and distinctive amenities. Here, the spirit of the West inspires the adventurer within, providing endless opportunities to explore the picturesque mountains, streams, and canyons.

Revinate, Inc.

Colorado Springs, Colorado, United States

Case Study Sales & Marketing

September 14, 2023

Case Study: How We Transformed a Hotel’s Booking Game with Google Ads

This case study focuses on a hotel company aiming to boost bookings for their branded hotel in the United States. Prior to engaging with our services, the company had experimented with Google Ads but had not achieved the desired outcomes.

Cogwheel Marketing & Analytics

Case Study Technology

September 14, 2023

Elevating Luxury in Hospitality: Mandarin Oriental, Barcelona's Journey with Infrasys Cloud POS

Located in the heart of Barcelona's Passeig de Gràcia, Mandarin Oriental, Barcelona is a blend of Spanish charm and Asian influence. It's a luxury hotel set in a renovated modernist building, with interior designs by Patricia Urquiola. Key features include an award-winning spa, a rooftop terrace, and multiple dining options including the two Michelin-starred Moments restaurant. The hotel combines elegance with contemporary aesthetics, creating a unique, stylish ambiance that stands out among others.

Shiji

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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.

Radical Innovation

Case Study Technology

August 23, 2023

How Capsule Hotel increased online check-in rates & automated their guest journey

Capsule Hotel is an innovative hotel that operates in Lucerne, Basel and the Zurich airport, in Switzerland. The brand is mixing the best of both worlds by taking the revolutionary concept of a capsule hotel with the quality of Swiss products.

Bookboost

Case Study Sales & Marketing

July 7, 2023

Red Carnation Centralises Commercial Teams with an Agile Revenue Strategy

Founded in 1952, the Red Carnation Hotel Collection is a family-owned and operated portfolio of properties comprising 18 luxury properties around the world, each renowned for its dedication to providing exceptional guest experiences with a local flavour.

IDeaS

Case Study Technology

June 27, 2023

A Royal WiFi Experience with RUCKUS

Royal Garden is a luxury hotel located in London in the iconic Kensington High Street. The hotel has 400 bedrooms with unparalleled views of the London skyline. The Royal Garden is proud of its awesome location in a borough with an array of shops and restaurants to suit every need and walking distance to three world class museums, Kensington Palace and adjoining Gardens. But hotel fame and success are not just about location, it is about being internationally recognised as London’s most flexible 5 Star Hotel offering excellent value where distinction in service comes naturally. The hotel staff of 300 employees works hard every day to make them feel at home taking care of each detail. Its green policy is constantly exploring new sustainable opportunities to reduce carbon print. All of this makes The Royal Garden Hotel the perfect choice for enjoying your business or pleasure stay.

RUCKUS Networks

London, United Kingdom

Case Study Finance

June 22, 2023

Case Study: Operations Assessment & Financial Analysis

A private equity firm had recently acquired a hotel management company and three hotels in El Paso – Holiday Inn, Hilton Garden Inn and Courtyard. This was their first venture purchasing lodging assets. The Managing Directory of the private equity firm was concerned about the initial performance of the Holiday Inn which was running a 40% occupancy in what had traditionally been a 75% market. He also was concerned about the capabilities of the Holiday Inn management team and the ability of the hotel management company to supervise and direct the recovery of their newly purchased asset. Cayuga was asked to perform an Operations Assessment & Financial Analysis to provide a third-party objective perspective.

By Chuck Kelley, Lodging Operations Consultant & Partner with Cayuga Hospitality consultants, Cayuga Hospitality Consultants

Case Study Sales & Marketing

June 8, 2023

Case Study: B2B Marketing for Management Company

This mid-sized hotel operating company had outperformed other similar businesses during the pandemic in total revenue per available room and needed a way to get the message out to the industry as a whole. They approached me for marketing consulting, with an emphasis on targeting hotel ownership groups and investors who might need their services in the future.

By Susan Barry, President and Queen Bee of Hive Marketing and consultant with Cayuga Hospitality Consultants, Hive Marketing

Case Study Sustainability

June 1, 2023

Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era

The Sudima Hotels brand has been operating since 2000 in New Zealand, and its unique approach to building and operating hotels has earned them the distinction of being the only carboNZero certified hotel chain in New Zealand.

Shiji and Sudima Hotels

New Zealand

Case Study Sales & Marketing

June 1, 2023

Case Study: Driving More Direct Leads to the Resort

The full-service resort located in the rolling hills of Appalachian Mountain region has been struggling with generating sufficient quality leads. The resort’s booking rate has been underwhelming, primarily because of its dependence on third-party systems like Cvent and RFPs. The sales team of only two members found themselves spending the majority of their time dealing with low-quality opportunities, leaving them with no time to pursue better prospects.

By Cory Falter, Partner, Lure Agency

Case Study Sales & Marketing

May 26, 2023

How The Landmark London drove £2m in sales with Revinate Marketing

The Landmark London is a 5-star, luxury hotel located in downtown London. It’s known for its beautiful glass-covered atrium and lush palm trees — which are well documented by both travelers and locals on Instagram and travel review sites. Guests of the hotel experience quintessential London charm in the sumptuous surroundings of this magnificent Grande Dame hotel. Guests find luxury, sophistication, and serenity within the walls of this enchanting hotel. It’s a true oasis from the hustle and bustle of London.

Revinate, Inc.

London, United Kingdom

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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation

Case Study Sales & Marketing

May 19, 2023

How S Hotels & Resorts drove nearly $710k in direct revenue with Revinate

S Hotels & Resorts is a fast-growing holding company that manages close to 40 hotels, resorts, and investments in desirable global tourism destinations. These include locations such as the Maldives, Fiji, Mauritius, the UK, and Thailand.

Revinate, Inc.

Case Study Sales & Marketing

May 12, 2023

Clique Hotels & Resorts chooses Revinate to power guest communication and drive revenue

Clique Hotels & Resorts is a collection of luxury properties in Alberta,Canada and British Columbia, Canada. In addition to its beautiful properties and warm staff, the brand is set apart by its leaders. Each leader is a true hotelier with hands-on experience and a passion for service excellence. The result is a team that’s passionate about growing its people and creating the best possible experiences for guests.

Revinate, Inc.

Case Study Sales & Marketing

May 8, 2023

How a Historic San Francisco Hotel Leveraged Amadeus’ iHotelier Solution to Increase Direct Bookings and Sell More Unique Experiences

With its distinct combination of timeless design, original Victorian architecture, and modern elegance, San Francisco’s 115-year-old Handlery Union Square Hotel, in the heart of downtown, offers guests the best this city has to offer. Ideal for business travelers, families or couples, the hotel boasts premier views and private balconies from many rooms, two full-service meeting and events venues, and a warm ambience that makes guests feel relaxed and welcome.

Amadeus Hospitality

San Francisco, California, United States

Case Study Sales & Marketing

May 5, 2023

SCP Hotels and The Importance of the Digital Guest Journey

Soul Community Planet (SCP) Hotels was born out of a vision to help make the world a better place by serving those who value personal wellness, social good, and the environment. With hotels in California, Colorado, and Hawaii, they drive positive change through their Every Stay Does Good program, SCP Fit, SCP Commons, and Fair Trade Pricing.

Revinate, Inc.

Case Study Sales & Marketing

April 26, 2023

Grand America Hotels and Resorts Runs Lean using IDeaS’ Optix for G3 RMS, built on AWS

Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.

IDeaS

United States

Technology 2 hours ago

Cloudbeds and Lighthouse Deepen Integration to Connect Business Intelligence and Distribution

Cloudbeds PMS data now flows directly into Lighthouse Performance and Lighthouse Distribution, automating pickup, pace, and channel reporting across single and multi-property portfolios.

Cloudbeds

Technology 5 hours ago

Remington Hospitality Selects Innspire's AI-Powered Guest Journey Platform for its ONE | GT Hotel

Remington Hospitality deploys Innspire's AI Concierge, AI Task Manager, and branded mobile app at ONE | GT in Grand Cayman, integrating Oracle OPERA, Simphony POS, Alice, and OpenTable into a unified guest journey platform.

Innspire Digital Inc.

George Town, Cayman Islands

Technology 8 hours ago

Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience

Shiji's Natalie Kimball argues that AI is accelerating OTAs' 25-year distribution advantage, and hotels must prioritize accurate content, connected distribution, and strong on-property experience to stay visible.

Shiji

Sales & Marketing 9 hours ago

Swiss SupernatureHotel Concept SNUUG Launches Digital Platform Ahead of 2026 Debut with Influence Society

Influence Society has built a digital platform for SNUUG, a Swiss low-impact hotel concept opening in 2026, featuring sustainably manufactured suites hosted by local landowners in natural settings.

Influence Society

Switzerland

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