Case Studies - Hospitality Net

November 10, 2023

Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance

Legacy Vacation Resorts is a premier provider of family-friendly vacation experiences. With a commitment to sustainability, community, and employees, Legacy aims to create lasting memories for families and friends that visit its eight properties. With hospitality professionals dedicated to crafting customized vacations, Legacy makes it easy for families to create unique moments and memories that will last a lifetime.

Revinate, Inc.

Case Study Technology

October 30, 2023

How Parkhotel Adler drove direct revenue by upgrading its technology stack

Family-run for 16 generations, Parkhotel Adler is one of the world’s oldest historic hotels in the world. The hotel, which consists of five buildings from different eras, a lake, and a park, is located on the outskirts of Hinterzarten, where it blends harmoniously into the landscape of the High Black Forest. Guests, many of whom return every year, come to enjoy hiking, Nordic walking, and mountain biking in wonderful nature.

Revinate, Inc.

Case Study Technology

October 26, 2023

Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji Enterprise Platform

Lucas Höfer is the Group Director of Systems and Innovation Management at Ruby Hotels, a brand that provides what it calls “lean luxury.”

Shiji and Ruby Hotels

Case Study Technology

October 25, 2023

Brittain Leans in on AI and Data-Driven Resort Operations

When the first ChatGPT demo was released in November 2022, like many people, it immediately caught the eyes of leadership at Brittain Resorts & Hotels. They saw an instant ability to rely on generative AI to make team members across the company more efficient.

Otelier

Case Study Sales & Marketing

October 20, 2023

How Revinate Marketing unlocked 40x ROI in revenue at Noble House

Noble House, a collection of 18 diverse properties across North America, has been a Revinate customer for a decade, using Revinate Guest Feedback to manage online reviews and guest surveys, Cart Abandonment to convert unbooked Web visitors and Revinate Reservation Sales, RezForce and Lifecycle to nurture leads, coach agents and drive revenue on the voice channel. In March of 2019, the group added Revinate Marketing to its toolset, excited by the opportunity to unify all the data across the entire portfolio. Little did they know at the time of purchase that Revinate would soon become their most powerful driver of direct revenue.

Revinate, Inc.

United States

Case Study Sales & Marketing

October 18, 2023

Agility in Pricing Enables Brera Apartments to React Swiftly to Market Changes

Founded with the mission to provide long‐stay guests with a home away from home, Brera Apartments has consistently delivered high‐quality stays for business travellers, new job holders, and relocators. Every Brera apartment is equipped with a kitchen and strategically located near employers to facilitate convenience for guests, whose average stay lasts around 30 nights.

IDeaS

Case Study Sales & Marketing

October 16, 2023

How Revinate helped IPP HOTELS unify its guest data

IPP HOTELS is a collection of 8 properties in Austria. Each one is unique and offers something different to travelers, whether it’s luxury amenities at Hotel Landgut & SPA Althof Retz or an affordable place to lay your head in Austria at Hotel I’m Inn Wieselburg or the arte Hotels in Vienna and Salzburg.

Revinate, Inc.

Ad #1 Hotel PMS

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Mews

Ad Media Kit

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Hospitality Net

Case Study Sales & Marketing

October 16, 2023

Inn at the Market: Success in Growing Revenue by Updating to Amadeus’ GMS Marketing Automation Bundle

The boutique Seattle hotel Inn at the Market has shown a very strong return on investment (ROI) – increasing revenue by over 500% (full year 2022 vs. revenue through August 2023) – since they started utilizing the marketing capabilities of Amadeus’ Guest Management Solutions early in 2023. The hotel is flourishing, powered by its use of Amadeus’ full suite of solutions including Business Intelligence (BI); Guest Management Solutions (GMS); Media Solutions; and iHotelier® Booking Engine.

Amadeus Hospitality

Case Study Sales & Marketing

October 6, 2023

How unified guest data from Revinate helped Lub d transform its business

With six properties across Asia’s most exciting destinations, including Thailand, Cambodia, and the Philippines, Lub d delivers unforgettable, authentic, local experiences for the adventurous traveler. More than just a place to crash, Lub d hotels serve as a hub for like-minded guests to chill out, work together, play games, eat, drink, party, and relax.

Revinate, Inc.

Case Study Sales & Marketing

September 29, 2023

How The MOA Group GmbH turned email into a revenue-producing marketing channel with Revinate

Based in Garrel, the MOA Group GmbH manages Mercure Hotel MOA Berlin and Hotel Heidegrund in Garrel, Lower Saxony. The Mercure Hotel is one of the biggest Accor franchisees in Germany and regularly pilots new technology and services with Accor.

Revinate, Inc.

Case Study Sales & Marketing

September 21, 2023

How Aramark Destinations is maximizing revenue opportunities

Aramark Destinations, a division of Aramark, delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the US. In partnership with its clients, Aramark Destinations strives to enhance the guest experience by offering industry-leading hospitality, environmental stewardship, interpretive programs, and recreation.

Revinate, Inc.

Case Study Sales & Marketing

September 15, 2023

How The Broadmoor uses Reservation Sales to increase outbound revenue

The Broadmoor is a legendary 700-room, Forbes Five-Star and AAA Five-Diamond resort in Colorado Springs with impeccable service and distinctive amenities. Here, the spirit of the West inspires the adventurer within, providing endless opportunities to explore the picturesque mountains, streams, and canyons.

Revinate, Inc.

Colorado Springs, Colorado, United States

Ad Media Kit

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Hospitality Net

Case Study Sales & Marketing

September 14, 2023

Case Study: How We Transformed a Hotel’s Booking Game with Google Ads

This case study focuses on a hotel company aiming to boost bookings for their branded hotel in the United States. Prior to engaging with our services, the company had experimented with Google Ads but had not achieved the desired outcomes.

Cogwheel Marketing & Analytics

Case Study Technology

September 14, 2023

Elevating Luxury in Hospitality: Mandarin Oriental, Barcelona's Journey with Infrasys Cloud POS

Located in the heart of Barcelona's Passeig de Gràcia, Mandarin Oriental, Barcelona is a blend of Spanish charm and Asian influence. It's a luxury hotel set in a renovated modernist building, with interior designs by Patricia Urquiola. Key features include an award-winning spa, a rooftop terrace, and multiple dining options including the two Michelin-starred Moments restaurant. The hotel combines elegance with contemporary aesthetics, creating a unique, stylish ambiance that stands out among others.

Shiji

Case Study Technology

August 23, 2023

How Capsule Hotel increased online check-in rates & automated their guest journey

Capsule Hotel is an innovative hotel that operates in Lucerne, Basel and the Zurich airport, in Switzerland. The brand is mixing the best of both worlds by taking the revolutionary concept of a capsule hotel with the quality of Swiss products.

Bookboost

Case Study Sales & Marketing

July 7, 2023

Red Carnation Centralises Commercial Teams with an Agile Revenue Strategy

Founded in 1952, the Red Carnation Hotel Collection is a family-owned and operated portfolio of properties comprising 18 luxury properties around the world, each renowned for its dedication to providing exceptional guest experiences with a local flavour.

IDeaS

Case Study Technology

June 27, 2023

A Royal WiFi Experience with RUCKUS

Royal Garden is a luxury hotel located in London in the iconic Kensington High Street. The hotel has 400 bedrooms with unparalleled views of the London skyline. The Royal Garden is proud of its awesome location in a borough with an array of shops and restaurants to suit every need and walking distance to three world class museums, Kensington Palace and adjoining Gardens. But hotel fame and success are not just about location, it is about being internationally recognised as London’s most flexible 5 Star Hotel offering excellent value where distinction in service comes naturally. The hotel staff of 300 employees works hard every day to make them feel at home taking care of each detail. Its green policy is constantly exploring new sustainable opportunities to reduce carbon print. All of this makes The Royal Garden Hotel the perfect choice for enjoying your business or pleasure stay.

RUCKUS Networks

London, United Kingdom

Case Study Finance

June 22, 2023

Case Study: Operations Assessment & Financial Analysis

A private equity firm had recently acquired a hotel management company and three hotels in El Paso – Holiday Inn, Hilton Garden Inn and Courtyard. This was their first venture purchasing lodging assets. The Managing Directory of the private equity firm was concerned about the initial performance of the Holiday Inn which was running a 40% occupancy in what had traditionally been a 75% market. He also was concerned about the capabilities of the Holiday Inn management team and the ability of the hotel management company to supervise and direct the recovery of their newly purchased asset. Cayuga was asked to perform an Operations Assessment & Financial Analysis to provide a third-party objective perspective.

By Chuck Kelley, Lodging Operations Consultant & Partner with Cayuga Hospitality consultants, Cayuga Hospitality Consultants

Case Study Sales & Marketing

June 8, 2023

Case Study: B2B Marketing for Management Company

This mid-sized hotel operating company had outperformed other similar businesses during the pandemic in total revenue per available room and needed a way to get the message out to the industry as a whole. They approached me for marketing consulting, with an emphasis on targeting hotel ownership groups and investors who might need their services in the future.

By Susan Barry, President and Queen Bee of Hive Marketing and consultant with Cayuga Hospitality Consultants, Hive Marketing

Case Study Sustainability

June 1, 2023

Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era

The Sudima Hotels brand has been operating since 2000 in New Zealand, and its unique approach to building and operating hotels has earned them the distinction of being the only carboNZero certified hotel chain in New Zealand.

Shiji and Sudima Hotels

New Zealand

Technology 3 days ago

Lowen Hospitality Cuts Monthly Close Time by Over 30% and Achieves Near Real-Time P&L with HIA ERP

Lowen Hospitality's 10-property DFW portfolio cut monthly close time by 30%+ and achieved daily P&L visibility after deploying HIA's ERP accounting platform in 2024.

HIA

United States

Technology 3 days ago

Avalora's VAIA is First AI Assistant to Complete HTNG Express PMS Integration

VAIA becomes the first AI assistant validated against the AHLA's HTNG Express PMS standard, enabling standardized connectivity with PMS platforms including Visual Matrix.

Avalora

Technology 3 days ago

Hapi Eliminates the Guesswork by Connecting Guest Identity Across Hotel Systems

Hapi launched Guest Identity and Data Lakehouse to resolve fragmented guest records into a single golden profile across PMS, spa, loyalty, and other hotel systems in real time.

HAPI

Technology 3 days ago

Mews launches Guest Messaging and Automations: GMs set the workflow, front desk staff get back to hosting

Mews launches native Guest Messaging and Automations tools, consolidating multi-channel guest communications into one thread and using AI to instantly resolve 80% of routine queries.

Mews

The Netherlands

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