Case Studies - Hospitality Net

April 18, 2023

Revolutionizing Hospitality: How mk | hotels Achieved Record-Breaking Efficiency with Cloud-Based Solutions from Apaleo and 4SUITES

Mobile key technology allows guests to access their rooms using their smartphones or other mobile devices, eliminating the need for physical keys or key cards. This technology can provide several benefits for hotels, including increased convenience and security for guests, improved operational efficiency, and cost savings. It also provides an opportunity to improve the guest experience by providing a more seamless check-in and check-out process, and allows for more personalized service.

4SUITES

Case Study Technology

March 28, 2023

Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience

Hotel marketers looking to implement the holy grail, a 360-degree personalized marketing strategy tailored to each guest, are faced with a substantial set of challenges. At a hotel attached to an indoor water park – with restaurants, arcades and outlets to boot – the number of potential roadblocks increases exponentially.

HAPI

Case Study Sales & Marketing

March 24, 2023

How IHG Australia competes and wins with Revinate Marketing

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with around 325,000 colleagues working across more than 100 countries to deliver True Hospitality for Good. But IHG’s strength goes beyond providing great hospitality for guests on property. In fact, IHG’s corporate vision is to build a digital advantage. This focus on digital goes beyond the stay and impacts how IHG connects with guests across their entire journey.

Revinate, Inc.

Case Study Technology

March 23, 2023

Mandarin Oriental - Keeping guests connected with high-performance, reliable Wi-Fi

The Mandarin Oriental is a chain of premier business hotels, designed for corporate and high-end guests. The Mandarin Oriental currently has 29 properties, stretching across North America, Europe, Africa, the Middle East and Asia. In order to fully service the needs of its guests, the company needed to ensure that the quality of its Wi-Fi was as high as its other guest services.

RUCKUS Networks

Case Study Sales & Marketing

March 20, 2023

How the Canary Islands Leveraged Amadeus Media Solutions to Inspire British and German Travelers to Visit the Spanish Archipelago

Year-round balmy weather; magnificent scenery; cultural attractions from UNESCO sites to cobbled streets and the historic, whitewashed buildings of centuries past. Few island destinations offer the range of spectacular natural landscapes, unique architecture, and colorful traditions that these popular Spanish isles do, just off the northwest coast of Africa.

Amadeus Hospitality

Case Study Sales & Marketing

March 20, 2023

A Customer Success Story: Club Quarters Hotels

Club Quarters Hotels has been a well-known hotel brand for over 30 years that caters to the business traveler segment. In more recent times, thanks in part to COVID, their model has pivoted to attract leisure travelers who were visiting their destination cities.

ROOMDEX, Inc.

Case Study Technology

March 17, 2023

How Adopting Oracle’s OPERA Cloud and OHIP Technologies Helped Meliá Hotels Get Ahead

After spending a few years in a global pandemic, travelers have never been hungrier to see the world and have a great hotel experience wherever they go. One of the best ways for hoteliers to ensure guests are having incredible, personalized experiences is to keep teams engaged by utilizing technology to deliver the latest and greatest in industry innovation.

Oracle Hospitality

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

Ad Apply Now!

Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.

Radical Innovation

Case Study Technology

March 16, 2023

Remington Turns to Tech to Fill Labor Gaps

You’ve heard it before: Compared to other industries like retail and banking, the hotel industry has traditionally been slow to adopt modern technology. But owners and operators received the ultimate wake-up call in March 2020 and, out of necessity, swiftly turned to digital tools to more effectively communicate with guests and keep the doors open with fewer staff members.

Otelier

Case Study Technology

March 8, 2023

Detailing a Decade of Digital Adoption at Crescent Hotels & Resorts

It’s a common thread throughout the hotel industry: Operators are looking to remove much of the back-office work from staff at the property level and take on more of that responsibility at the regional or headquarters level.

Otelier

Case Study Sales & Marketing

March 2, 2023

Martin Resorts 2xed revenue in their first 6 months with Revinate

Martin Resorts is a collection of 5 gorgeous hotels on the Central Coast of California. Like many hospitality groups, as the team leveraged technology to help grow revenue, they found themselves suffering from tool overload. As it turned out, the solutions had such a high degree of complexity that they were unable to use them efficiently. Digital Marketing Director Lindsey Roberts estimates that despite their best efforts, they were only utilizing 10% of their softwares’ capabilities because the systems were so difficult to use. As a result, they weren’t able to build the strategic digital journey needed to scale direct revenue. Thankfully, that changed with Revinate Marketing.

Revinate, Inc.

Case Study Technology

February 21, 2023

M3 and APS® Partner to Foster The Shepherd Hotel’s Mission – Positively Impact The Lives of Others

In 2011, Rick Hayduk, a long-time and experienced hotelier, was inspired to open a hotel that employed individuals with intellectual disabilities with the goal in mind of positively impacting the lives of others and giving everyone a chance for forward advancement in the hospitality industry. After learning the ins and outs of the hospitality industry for over three decades and becoming a true hospitality veteran, Hayduk opened The Shepherd Hotel in April of 2022 with the help of Rich Davies, a third-generation real estate developer, and incredibly involved Clemson Alumni.

United States

Ad Apply Now!

Radical Innovation Hospitality TECHNOLOGY

Radical Innovation

Case Study Technology

February 7, 2023

Hawaii’s Turtle Bay Unlocks Customer Data for New, Holistic Marketing Strategy

In 2018, Blackstone Group purchased the Turtle Bay Resort on the North Shore of Oahu with big plans for a new, five-star Hawaii destination. The midmarket hotel wasn’t the main draw, instead it was all about location, location, location – Turtle Bay sits on prime seaside real estate in a surfing mecca, with five miles of beachfront and 20 miles of trails.

HAPI

Case Study Technology

January 31, 2023

Five reasons why Ibis Budget Tbilisi has chosen OPERA Cloud

The Ibis Budget Tbilisi Center, part of the Accor chain, is perfectly positioned for leisure and business guests and close to everything the Georgian capital offers. Only a twenty-minute drive from the airport and just a one-minute walk from Rustaveli Avenue, this brand-new 158-room hotel has a lobby bar and a restaurant.

HRS Hospitality & Retail Systems

Tbilisi, Georgia

Case Study Sales & Marketing

January 30, 2023

How EOS Hospitality drove $35 million in direct revenue with Revinate

For EOS Hospitality, travel demand has been strong over the last couple of years, especially in the drive-to markets serving leisure guests. But with rising operational expenses due to inflation, a recession on the horizon, and a changing privacy landscape that makes it harder to market to guests online, the e-commerce team wanted to ensure they were prepared for changing market conditions.

Revinate, Inc.

Case Study Operations & Strategy

January 4, 2023

M3 Provides Taylor Hospitality With Robust Hospitality Solution: Accounting Core

Taylor Hospitality is one of the nation's leaders in golf club and hospitality management. The company has an arrayed portfolio of select service and boutique hotels throughout Virginia and West Virginia. Founded in 2009 and headquartered in Waynesboro, VA, the company's goal is to deliver an unmatched guest experience and positive financial results to all clients.

Case Study Technology

January 3, 2023

Operational Shift: Less Paperwork, More Guest Attention

At Tennessee-based McNeill Hotel Company, an owner-operator of 24 branded hotels across the U.S., change management was already underway prior to COVID. Leadership had outlined a plan for centralization - moving many of the back-office operations away from the property level and under the purview of the centrally located leadership team based outside Memphis.

Otelier

Case Study Technology

November 15, 2022

How Tharaldson Hospitality uses guest messaging to make their properties No. 1

At Tharaldson Hospitality Management, it’s all about staying current with hospitality technologies, finding the best people to work at their properties, and overall providing the best hotel experience possible.

By Eva Dixon, VP of Marketing, Kipsu, Inc

Case Study Technology

November 8, 2022

The Shepherd Hotel: A Case Study for the Meaningful Impact of Transformative Hospitality Technology from APS®

Our world runs on bold ideas – but bringing new ideas, especially those which aim to break the molds we’ve grown most accustomed to, is a feat that requires a great deal of heart. That is, perhaps, the best way to explain the evolution of The Shepherd Hotel – a one-of-a-kind luxury hotel located in downtown Clemson, which started as a big idea with an even bigger heart. Founded by Rich Davies, a third-generation real estate developer, and Rick Hayduk, a seasoned luxury hotel leader, the Shepherd Hotel not only fills a gap in the Clemson community by offering a home-away-from-home to visiting sports fans, Clemson University students, and their parents, it also exists to change the lives of an under-engaged portion of the population.

Above Property Services (APS)

Case Study Technology

November 8, 2022

Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud

Sharing information with owners might not rank as OPERA Cloud's top benefit for hoteliers, but it's certainly key to making them happy.

Oracle Hospitality

Case Study Sales & Marketing

November 7, 2022

CHR Case Study: Hotel Il San Pietro di Positano: Strengthening an Extraordinary Independent Brand

It was mid-June 2022 and Vito and Carlo Cinque, two brothers at the helm of the world-renowned Italian 5-star hotel Il San Pietro (ISP) since 1996, had reasons to rejoice. Located in Positano on the Amalfi Coast, south of Naples, their 56-room iconic property was enjoying its best year, as unprecedented numbers of pandemic-exhausted travelers were flocking again to Positano. Charging an average rate of €1,882 each night for a room, the hotel boasted a 99.9% occupancy rate1 and was fully booked until mid-October. This was in stark contrast with the preceding two years during the Covid-19 pandemic, when ISP struggled to keep staff onboard and attract guests as Italy endured a catastrophic drop in tourism.

Cornell

Italy

Technology 25 minutes ago

Cloudbeds and Lighthouse Deepen Integration to Connect Business Intelligence and Distribution

Cloudbeds PMS data now flows directly into Lighthouse Performance and Lighthouse Distribution, automating pickup, pace, and channel reporting across single and multi-property portfolios.

Cloudbeds

Technology 3 hours ago

Remington Hospitality Selects Innspire's AI-Powered Guest Journey Platform for its ONE | GT Hotel

Remington Hospitality deploys Innspire's AI Concierge, AI Task Manager, and branded mobile app at ONE | GT in Grand Cayman, integrating Oracle OPERA, Simphony POS, Alice, and OpenTable into a unified guest journey platform.

Innspire Digital Inc.

George Town, Cayman Islands

Technology 6 hours ago

Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience

Shiji's Natalie Kimball argues that AI is accelerating OTAs' 25-year distribution advantage, and hotels must prioritize accurate content, connected distribution, and strong on-property experience to stay visible.

Shiji

Sales & Marketing 7 hours ago

Swiss SupernatureHotel Concept SNUUG Launches Digital Platform Ahead of 2026 Debut with Influence Society

Influence Society has built a digital platform for SNUUG, a Swiss low-impact hotel concept opening in 2026, featuring sustainably manufactured suites hosted by local landowners in natural settings.

Influence Society

Switzerland

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