Hotel Juliani is a boutique property in the heart of St Julian's, Malta. Open since 2004 this 65-room property not only completed a major renovation in 2019, but also overhauled their entire tech stack, going fully cloud with most of their software.
Provide security. Be modern. Evolve for the future. Like most hoteliers installing new property management technology, Lindner Hotels had a checklist of criteria for the cloud PMS that needed to be met. But one requirement that may not have been as obvious as the others was especially important in today's marketplace: Make our employees happy.
Sometimes, opportunities emerge during the unlikeliest of circumstances.With strict travel restrictions in Norway, our property – the Solstrand Hotel – was shut down for a good portion of 2021.
Summit Hospitality (Summit) is a hotel management company managing 19 properties throughout North Carolina. In total, Summit manages close to 2,300 guest rooms and nearly 800 employees for its portfolio of hotels.
Pandox is a leading hotel property company that owns and leases hotel properties to leading hotel operators. In total, its portfolio encompasses 156 hotels in 15 countries from continental Europe to the Nordics, North America and Canada. From well-known brands such as Hilton, IHG, Radisson, to regional and independents, Pandox is no stranger to upselling or the use of upsell tools and programs. We recently caught up with Jens Egemalm, Distribution Director for Pandox Operations Hotel to find out why they ultimately chose ROOMDEX? How has it performed so far - and, how does ROOMDEX compare to other systems they have previously had in place?
Perched high atop a bluff overlooking the Central California coast is the SeaCrest Oceanfront Hotel. Celebrating its 60th anniversary this year, SeaCrest is located along 5 acres of Pismo Beach sands and is well-known for its relaxed and friendly beachside atmosphere.
NorthPointe Hospitality Management oversees numerous hotels and properties in the Southeast region. When manual AP processes became too overwhelming, they sought out ways to create better efficiencies in their payables process. Their old-fashioned AP process was cumbersome with team members cutting checks physically, following up on vendor payment inquiries, and tracking down unprocessed payments. By focusing on these monotonous tasks, it was diverting their team away from focusing on guest facing initiatives.
Scalability is often a daunting task that few hotel management companies succeed in, as many factors play into the success of balancing a large hotel portfolio. Recent world-wide events have resulted in large-scale change within the hospitality industry.
Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt's purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making.
As CEO & founder of the Academic Orthopaedic Consortium, a company that organizes university-based musculoskeletal enterprises across the United States, Michael Gagnon was looking for a better way to lock in superior hotel destinations and negotiated rates for his annual meeting. Running a company with a rapidly expanding membership base left him with little time to identify and negotiate with hotels each year.
"One of the key things we learned is we're no longer just selling rooms as a hotel," Reinier Bunnik, Operations Director at Zoku, told us. "We're selling time and square meters, and this is where we had the opportunity to provide what we call 'hybrid hospitality.'"
Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. "That's a very difficult place to sustain," he told us. In this case study, we're going to dive into how he got there, the challenges of maintaining consistent excellence, and how he overcame them through listening to guests through technology and motivating his team.
GuestStay, Guestlines' contact free checkin/out solution has transformed the guest arrival and departure procedure for Welcome Break Hotels. Within one month, automation of what was a highly manual process has meant 95% of guests now check in online. This has not only improved service levels for guests, but without the lengthy queues at front desk, staff are free to focus on more productive tasks.
Since its inception, Chicago-based Aparium Hotel Group has set itself apart as a new kind of hotel brand—one that allows itself to venture off the beaten path, both geographically and philosophically. The hotel management company counts 10 independent and boutique properties in its portfolio, including Clayton Members Club & Hotel in Denver, Crossroads Hotel in Kansas City, and the Detroit Foundation Hotel, to name a few. Remarkably, the company opened five hotels during the COVID-19 pandemic.
The 99-room Hotel Rival is a cozy boutique hotel in Stockholm, Sweden. Its central location in the city - along with its bars, bistro and the newly renovated Tavernan café - make it the perfect destination for leisure and business travelers alike. But, as with any boutique property, the distribution strategy can be a challenge.
As a guest walking into a hotel property for the first time, there is always a rush of anticipation, and without a doubt, of expectation too. Whether entering a five-star property or checking into a rental property, it is likely your guests have already imagined what type of service and facilities they will encounter. Most of the time, the bar is set high, regardless of the budget or time invested in searching for a property that is just right for their needs. In addition to this, if a guest is a repeat customer, brand loyalty also comes into play, laying out further expectations in a guest's mind who is looking for a similar experience to a previous stay.
Amazing Evolution manages 21 independent, full-service properties. With a diverse portfolio, Amazing Evolution manages boutique hotels and larger stays nestled across the coast of Portugal and within the country's vibrant cities. The company was founded in 2012 and has continued to expand to include a wide array of hospitality experiences with an ongoing commitment to lasting partnerships.
A peaceful hotel, exclusive to residents, on the banks of the River Dart, Dartmouth. Classic and proudly independent, Dart Marina is a stylish, well-equipped hotel with 49 bedrooms, first class facilities including a bar and restaurant and chic styling throughout. A selection of self-catering riverside apartments and one of the best yacht harbours in the west country complete the mix.
Professor Peng Liu and Terence Loh ’97, MBA ’06 challenge students to solve a real-world business problem in their case study, “Real Estate: Private Equity Investment in Shanghai.” This research was published jointly by the Center for Hospitality Research and the Center for Real Estate and Finance.