At Tennessee-based McNeill Hotel Company, an owner-operator of 24 branded hotels across the U.S., change management was already underway prior to COVID. Leadership had outlined a plan for centralization - moving many of the back-office operations away from the property level and under the purview of the centrally located leadership team based outside Memphis.
At Tharaldson Hospitality Management, it’s all about staying current with hospitality technologies, finding the best people to work at their properties, and overall providing the best hotel experience possible.
Our world runs on bold ideas – but bringing new ideas, especially those which aim to break the molds we’ve grown most accustomed to, is a feat that requires a great deal of heart. That is, perhaps, the best way to explain the evolution of The Shepherd Hotel – a one-of-a-kind luxury hotel located in downtown Clemson, which started as a big idea with an even bigger heart. Founded by Rich Davies, a third-generation real estate developer, and Rick Hayduk, a seasoned luxury hotel leader, the Shepherd Hotel not only fills a gap in the Clemson community by offering a home-away-from-home to visiting sports fans, Clemson University students, and their parents, it also exists to change the lives of an under-engaged portion of the population.
Sharing information with owners might not rank as OPERA Cloud's top benefit for hoteliers, but it's certainly key to making them happy.
It was mid-June 2022 and Vito and Carlo Cinque, two brothers at the helm of the world-renowned Italian 5-star hotel Il San Pietro (ISP) since 1996, had reasons to rejoice. Located in Positano on the Amalfi Coast, south of Naples, their 56-room iconic property was enjoying its best year, as unprecedented numbers of pandemic-exhausted travelers were flocking again to Positano. Charging an average rate of €1,882 each night for a room, the hotel boasted a 99.9% occupancy rate1 and was fully booked until mid-October. This was in stark contrast with the preceding two years during the Covid-19 pandemic, when ISP struggled to keep staff onboard and attract guests as Italy endured a catastrophic drop in tourism.
SBM (Société des Bains de Mer) is a casino and luxury hotel group with more than 150 years of history in Monaco encompassing four properties that include four and five-star hotels. For more than 12 years, Benjamin Caprini has been the revenue manager for the hotel group. The hotels using IDeaS today include The Hôtel de Paris Monte-Carlo, The Hôtel Hermitage Monte-Carlo, and The Monte-Carlo Bay Hotel & Resort.
There are many reasons why, as manager of Hotel Mesikammen in Finland, I opted to become an early adopter of cloud-based technology and switched to OPERA Cloud property management system in 2019 - and embraced its new hotel distribution solution just this past summer.
Whether it's 1870 or 2022, hospitality always has been about enhancing service to meet guests' needs.
North Star Lodging Management (NSL) is both a ground-up developer and first-rate operator focused primarily within the hospitality sector. Headquartered in Pittsburgh, PA, NSL has completed a number of custom, ground-up hotel developments across the Eastern United States since its inception in 2015 and currently manages a portfolio of four hotels throughout Pennsylvania, North Carolina, and Florida. Since 2017, NSL has utilized M3's Accounting Core, Document Imaging, PMS Mapping, and Professional Services. In addition to using M3's software and services, NSL also leverages M3's industry partners, including Paymerang, since 2021, and HotStats, since 2022.
Hotel Juliani is a boutique property in the heart of St Julian's, Malta. Open since 2004 this 65-room property not only completed a major renovation in 2019, but also overhauled their entire tech stack, going fully cloud with most of their software.
Provide security. Be modern. Evolve for the future. Like most hoteliers installing new property management technology, Lindner Hotels had a checklist of criteria for the cloud PMS that needed to be met. But one requirement that may not have been as obvious as the others was especially important in today's marketplace: Make our employees happy.
Sometimes, opportunities emerge during the unlikeliest of circumstances.With strict travel restrictions in Norway, our property – the Solstrand Hotel – was shut down for a good portion of 2021.
Summit Hospitality (Summit) is a hotel management company managing 19 properties throughout North Carolina. In total, Summit manages close to 2,300 guest rooms and nearly 800 employees for its portfolio of hotels.
Pandox is a leading hotel property company that owns and leases hotel properties to leading hotel operators. In total, its portfolio encompasses 156 hotels in 15 countries from continental Europe to the Nordics, North America and Canada. From well-known brands such as Hilton, IHG, Radisson, to regional and independents, Pandox is no stranger to upselling or the use of upsell tools and programs. We recently caught up with Jens Egemalm, Distribution Director for Pandox Operations Hotel to find out why they ultimately chose ROOMDEX? How has it performed so far - and, how does ROOMDEX compare to other systems they have previously had in place?
Perched high atop a bluff overlooking the Central California coast is the SeaCrest Oceanfront Hotel. Celebrating its 60th anniversary this year, SeaCrest is located along 5 acres of Pismo Beach sands and is well-known for its relaxed and friendly beachside atmosphere.
NorthPointe Hospitality Management oversees numerous hotels and properties in the Southeast region. When manual AP processes became too overwhelming, they sought out ways to create better efficiencies in their payables process. Their old-fashioned AP process was cumbersome with team members cutting checks physically, following up on vendor payment inquiries, and tracking down unprocessed payments. By focusing on these monotonous tasks, it was diverting their team away from focusing on guest facing initiatives.
Scalability is often a daunting task that few hotel management companies succeed in, as many factors play into the success of balancing a large hotel portfolio. Recent world-wide events have resulted in large-scale change within the hospitality industry.
Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt's purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making.
As CEO & founder of the Academic Orthopaedic Consortium, a company that organizes university-based musculoskeletal enterprises across the United States, Michael Gagnon was looking for a better way to lock in superior hotel destinations and negotiated rates for his annual meeting. Running a company with a rapidly expanding membership base left him with little time to identify and negotiate with hotels each year.
"One of the key things we learned is we're no longer just selling rooms as a hotel," Reinier Bunnik, Operations Director at Zoku, told us. "We're selling time and square meters, and this is where we had the opportunity to provide what we call 'hybrid hospitality.'"