The report looked into how far travel brands have made use of Facebook Messenger to deliver customer service and booking to customer. It finds that while 93% of these airlines have a Facebook page, and 81% a Messenger link, only 38% of the 206 contacted responded to researchers' messages, with a third of those contacted taking at least a week to reply.
The UK's leading educational organization for Hospitality Finance, Revenue Management, Marketing and IT Professionals, HOSPA, is delighted to announce that Charlotte Pratt has been appointed to the newly created position of HOSPA Membership and Events Manager.
Global hospitality management software company Xn protel Systems today announced the Linthwaite House Hotel, part of the Leeu Collection, is replacing its existing systems with protel SPE PMS and xnPOS Point of Sale systems. The PMS implementation includes integration to PABX, GDS/Web booking/Channel Manager, CRM, revenue management and the Leeu Collection's existing procurement platform. xnPOS also provides Linthwaite House with mobile options for handheld devices that will provide a better guest experience at the dining table.
Global hospitality management software company Xn protel Systems today announced that it has signed a four-year deal with QHotels to extend its use of xmsEnterprise CRS, following a strategic development partnership. The agreement covers Global Distribution System (GDS), channel management and direct web bookings.
2016 was the year of the chatbot, and experts and marketeers are confident that 2017 is going to be another interesting year. Before going deeper into chatbot usage for the hospitality industry, let me explain briefly what a chatbot is.
EyeforTravel's new State of Data and Analytics in Travel Report 2017 has identified data quality and cleanliness as the biggest challenge facing the more than 450 travel data professionals surveyed for the report.
Attribution continues to be an issue for the travel and tourism industry as travellers hop across devices and sites during their journey according to EyeforTravel's State of Data and Analytics in Travel Report 2017. Of the marketing professionals surveyed, 54.3% reporting that they could either track users to a limited degree (24.5%), just on their own domains (16%) or not at all (13.8%).
As an independent hotelier, you don't want to buy 10 different hotel technology solutions. You need to spend your money wisely, and invest only in those technologies that will add value to your business and, importantly, grow your profits. But how can you know which hotel technology will accomplish this?
Facebook is peerless amongst travel marketers according to a new industry-wide survey from EyeforTravel. The State of Data and Analytics in Travel Report 2017 found that 61.6% think Facebook is the best performing social media network, leaving Instagram – also a Facebook company – a distant second at 15.8% of respondents.
Travel is awash with data and companies are loosening their purse strings to get to the insight this provides, according to EyeforTravel's new industry-wide State of Data and Analytics in Travel Report 2017. Amongst respondents, who came from all verticals in the industry, 74.5% report that they expect budget increases in 2017. Amongst the remained
Rich Tuckwell, VP of Sales and Marketing at Avvio, an industry-leading direct booking platform, was last Wednesday named as one of Europe's Top 20 Extraordinary Minds. Celebrated for his innovation and expertise in sales and marketing, Rich collected his award at the HSMAI conference in Amsterdam and learned that he was nominated by not one but three Avvio experts. After having transformed Avvio last year, grown the team and developed a name for the business in American soil in just under a year, Rich's award is well deserved.
Following the acquisition of Fastbooking in 2015, AccorHotels is pleased to announce the acquisition of Availpro. Created in 2001, Availpro is the leader in France and one of the leading European software providers to hoteliers with more than 6,500 clients.The consolidation of these two major players will create the leading European digital services provider for independent hotels, ranked the third largest global player in its sector.
Guestline, leading providers of hospitality software solutions with over 25 years' experience in the hospitality sector, will be showcasing PMS, distribution and digital marketing technologies at HITEC Amsterdam.
Novility is proud to announce that it will exhibit at the Hospitality Industry Technology and Conference (HITEC®) in Amsterdam, which will be Hospitality Financial and Technology Professionals' (HFTP®) debut in Europe. The Netherlands based company is also a Platinum sponsor of the event that will host over 60 hospitality technology vendors and thousands of industry professionals from around the world.
Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that the company will showcase its product portfolio at HITEC Amsterdam, demonstrating its leadership position in providing hospitality solutions to hotels and resorts throughout Europe. HITEC Amsterdam, produced by Hospitality Financial and Technology Professionals (HFTP) and a counterpart to the highly successful annual HITEC show in the United States, will be held March 28-30 at the RAI Amsterdam Convention Centre.
HOSPA is delighted to announce that its prestigious HOSPACE2017 Conference and Exhibition, together with its Gala 'Hospitality Professionals of the Year Awards' Dinner, will be held on Thursday 2 November at a newly refurbished central London venue – the by then renamed and fully renovated Royal Lancaster London, one of the largest and most luxurious hotels and meeting venues in Europe.
HeBS Digital is growing! The firm is pleased to announce its continued growth in the European region with a new office in London, England. Part of an aggressive global expansion strategy, the new office will support HeBS Digital's continuous growth in Europe and its mission to help European hoteliers drastically increase direct bookings and lower overall distribution costs through industry best-of-breed digital technology, consulting and marketing.
Portugal's largest international tourism and leisure group and the 25th largest in Europe, Pestana Hotel Group, has completed a global rollout of SiteMinder's online distribution platform across the majority of its properties. The enterprise rollout sees SiteMinder's Channel Manager integrated with OPERA, the hotel management system for 65 of Pestana's properties located in Europe, Africa and North America.
HotelREZ Hotels & Resorts (HotelREZ), one of the world's fastest growing hotel representation companies has been selected by German Dorint Hotels & Resorts (Dorint) as its new distribution partner. Dorint was a customer of Trust International which was acquired by Sabre last year.
Peakwork AG, a German technology platform that connects Europe's leading tour operators with the most up-to-date pricing available across the travel spectrum, is partnering with DHISCO Inc., the world's leading hospitality distribution company, to offer its clients real-time hotel rates around the globe, the companies announced today.