Explainer Articles

Three Real-World Examples of How AI Can Streamline Hospitality Workflows

Over the last few years, the two things the hospitality industry has learned to count on are uncertainty and change. As a result, organizations need adaptability and resilience to navigate this highly dynamic world, and their people are the foundation for both. As environments change, so do business priorities, and effective organizations will position their people to adapt on the fly.

What is Doxing?

Imagine someone putting your personal information out online for thousands of strangers to see—your home address, phone number, even details about your family members or workplace. This invasive practice, known as doxing, has become a significant concern in the digital age. It’s not just about privacy anymore; it’s about the potential for real-world harm. This article explains what doxing is and how to prevent it from happening to you.

What does a Hotel Manager do?

Hotel Managers have one of the most challenging yet rewarding jobs in hospitality, and that's why the job is not for the faint-hearted. The role attracts those who have high ambition, a passion for service, and are natural-born leaders. A career in hotels can be exciting, luxurious, and lead you to travel the world. Whether you work in a boutique hotel or a multinational chain, the day-to-day challenges can be similar. So, just how do you embark on a career in hotels and attaining the Hotel Manager title?

Enhancing Hospitality: The Dynamics of Multi-Property Management

In the hospitality industry, managing multiple properties transcends simply expanding the number of locations; it involves elevating the guest experience to new heights. At the core of this strategy is the creation of a unified guest profile, ensuring that guests enjoy a seamless experience across different venues within the same hotel chain. This integration is not just convenient but essential for fostering guest loyalty and enhancing satisfaction.

What is the Hospitality Industry? All your questions answered

The hospitality industry is a large subsection within the service industry and is comprised of four main areas: Food & beverage, travel & tourism, lodging, and recreation. As examples, the F&B category includes restaurants, bars, and food trucks; travel & tourism covers different forms of transportation and travel agencies; lodging varies from hotel resorts to hostels; recreation refers to leisure activities such as sports, wellness, and entertainment. While all sectors are interconnected and reliant on each other, many of these hospitality sectors are quickly evolving due to new technologies and changing customer mindsets.

What is a real estate analyst? A comprehensive overview

Next in our exclusive series dedicated to unlocking the doors to your future is one of the most dynamic and lucrative roles in the industry: real estate analyst. Get ready to dive into the captivating world where every property holds a story, and every investment opportunity is a chance to shape communities and futures.

Hotel brands: Who owns what?

Are you fascinated by the glitz and glamour of the hotel industry? Do you dream of a career where you could work anywhere from a quaint boutique property to a soaring glass-walled skyscraper? With over 18 million guest rooms worldwide, the hotel sector offers boundless opportunities for ambitious hospitality professionals.

Generative AI and Neural Net Fundamentals

There are two answers to the question of how generative AI models work. Empirically, we know how they work in detail because humans designed their various neural network implementations to do exactly what they do, iterating those designs over decades to make them better and better. AI developers know exactly how the neurons are connected; they engineered each model’s training process. Yet, in practice, no one knows exactly how generative AI models do what they do—that’s the embarrassing truth.

Machine Learning Basics for Hotel and Correlation versus Causation Modeling

There are many definitions of machine learning (ML). For purposes of this explainer, ML is the scientific study of algorithms and statistical models that computer systems automatically use in real-time to effectively perform a specific objective function (such as optimizing revenue) without using explicit instructions. Instead, ML relies on patterns and inference. All this is performed using a feedback loop so that each successive iteration further increases precision of the models, which drives and improves the objective function.

Communication in the hospitality industry

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff. It’s about exchanging information, but also building relationships, understanding guest needs, and ensuring an effective workflow within the hotel team.

RevPAR vs. TRevPar

If you work in the hotel business, acronyms are part of the job. Among the many shorthand terms we use, two are particularly important for measuring performance. Their names might strike a similar chord, but delving into these respective metrics reveals crucial distinctions.