Prize by Radisson has opened Prize by Radisson, Wroclaw Sky Tower, a new midscale lifestyle hotel in Wrocław, Poland. Located within the city's landmark Sky Tower, the new hotel is the 20th Prize by Radisson overall and the brand's second hotel in Poland, following the opening of Prize by Radisson, Gdańsk in May.
PATA's Annual Tourism Monitor 2026 shows Asia Pacific reached 96.3% of 2019 arrival levels in early 2026, with Korea and Vietnam outperforming while the USA and Thailand declined.
BTG Hotels and Kempinski reaffirmed their partnership through high-level talks, agreeing to deepen cooperation via joint venture Key International and expand both brands into overseas markets.
Hilton's new Pay with Points feature lets Silver, Gold, Diamond, and Diamond Reserve Honors members redeem points toward hotel charges via Digital Check Out in the app, rolling out to 800+ U.S. hotels by end of 2026.
Peninsula Papagayo, widely regarded as Costa Rica's most exclusive resort and residential community, today announced the groundbreaking of a second neighborhood of 35 oceanfront Andaz Residences on the North Pacific coast's Culebra Bay. The milestone marks the next step in the long-term vision of Mohari Hospitality, a global investor focused on the development of luxury hospitality assets, which acquired the remaining stake in Peninsula Papagayo earlier this year to become its sole owner.
The Tejon Indian Tribe and Hard Rock International today celebrated the groundbreaking of the next major phase of Hard Rock Casino Tejon, a more than $725 million investment that will transform the property into Hard Rock Hotel & Casino Tejon, a full-service resort and entertainment destination.
Hoteza argues that hotel guest Wi-Fi is the critical foundation of all digital guest touchpoints, sharing scale metrics and two recurring failure patterns across its 52,000+ concurrent session network.
Boutique lifestyle aparthotel brand, Wilde, has opened the doors to Wilde Amsterdam, a new 120-key aparthotel overlooking the IJ River in one of the city’s most creative neighbourhoods. The opening marks the first property in Wilde’s portfolio designed expressly as an extended-stay destination. With stays available from seven nights and longer the property centers around Oscar’s, an open-plan living room space and bar, alongside an outdoor rooftop garden, spaces to work, fitness facilities and a deli, creating a destination to settle into and spend time within.
HFTP's AI Collective will host a two-day conference on February 2-3, 2027 in Dallas covering AI governance, intellectual property, security risks, and practical adoption for hospitality leaders.
Hilton Garden Inn West 35th Street has unveiled a refreshed new look following a full property-wide renovation designed to elevate the guest experience in the heart of Midtown Manhattan. Located at 63 W. 35th Street, the 31-story hotel features 298 guest rooms and two one-bedroom suites, offering travelers modern accommodations, convenient access to some of New York City’s most recognizable destinations and views that connect guests to the energy of the city.
AI-powered travel agents carry a hidden token cost per booking that investors currently absorb, but hotels should expect that cost to migrate into commissions or fees as platforms seek sustainable economics.
PPHG has transformed over half its portfolio since 2020 and plans 10 new-build and major renovation projects across Southeast Asia by 2027, extending its Pan Pacific and PARKROYAL brands into Bangkok, Phnom Penh, Hanoi, Manila, and Jakarta.
Having a human at the helm, not just in the loop, is key to setting AI agents' goals, limits, and escalation triggers, and then to being able to watch the audit trail for anomalies.First, delegate commercial tasks that already operate on written rules, reserving human judgment for those that don't.These tasks go first because the limits are already written.
Hotels have increasingly adopted AI for data analysis and recommendations, yet decision-making and execution remain largely manual. The next leap is moving from AI-powered insights to autonomous action, with humans focusing on governance, strategy and exceptions.In Revenue Management, agents can monitor demand and adjust rates, inventory and restrictions autonomously.
We've seen that significant revenue opportunities, both from groups and leisure guests, exist inside reservation teams' Outlook inboxes, but they often lack the time and capacity to systematically manage them.I think one of the first things hotels should delegate to AI agents is managing these opportunities from the initial inquiry all the way to a booking, although that is very hard to do correctly and responsibly.AI agents should be able to understand guest requests, check availability and rates, prepare relevant offers, and proactively follow up if the guest, travel agent, or whoever made the inquiry doesn't respond.
Experiential Hospitality Group launches Naetive, a new lodge brand centered on place-led exploration and biocultural conservation, with its first property set to open in December 2027.
HSMAI MEA's 9th Commercial Strategy Conference runs 17-18 November 2026 at Conrad Dubai, featuring 40 sessions, 65+ speakers, and new tracks on women in hospitality, independent hotels, and Africa's hotel community.
Hotel Covington deployed Canary Technologies' F&B mobile ordering, AI messaging, and dynamic upsells, achieving a 15% increase in average check size at its 114-room Kentucky property.
Wednesday brought Markus Busch on Booking Holdings collecting guest payment on 73% of its sales, up from 25% in 2019; Charlotte Weatherall of Corinthia London on her first year as GM and the TMT programme; and Henri Roelings with Paathz founder Ayush Soota on rebuilding hospitality hiring. HVS's October Market Pulse, Expedia's 24-hour onboarding, and property news from Palermo to Bangkok rounded out the session.
Grand Hotel et des Palmes, one of Sicily's most iconic hotels and part of Icona's Collection, the new luxury brand from Mangia's Hotels & Resorts, will celebrate its 150th anniversary in 2027 with a year-long programme of cultural events, starting in December 2026, and a new phase of investment in the historic property.
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
Paathz founder Ayush Soota explains how the AI-powered hospitality hiring platform, which attracted 50,000 professionals in beta, replaces traditional CVs with structured profiles and hospitality-native matching.