Dusit Thani College begins new wave of global expansion, introduces fast-track hospitality training in Saudi Arabia
The six-month program launches in Riyadh in January 2026, targeting Saudi Arabia's projected 2.7 million hospitality jobs by 2025.
News
Sustainability Is Reshaping Hotel Roles and Workforce Expectations
Hotels with dedicated sustainability teams jumped from 2% to 59% between 2022-2024, while 71% of workers now consider environmental records in job decisions.
Can Career Mobility Be a New Solution to Lodging Workforce Development?
Research identifies 21 key factors for career mobility in lodging, revealing significant gaps between employee importance ratings and actual industry performance.
By Haemoon Oh and Miyoung Jeong
Black Representation in Hospitality Leadership Remains Low at Just 9.5%
Analysis of BLS data reveals Black professionals declined from 11.3% to 9.5% of hospitality leadership roles between 2022-2024, with only 2.1% holding director-to-CEO positions.
New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue
Report reveals U.S. hotels cut labor hours by 7-15% across departments while maintaining profitability despite wage increases up to 5.9%.
HotelData.com and Actabl
On-Site Training: Always a Smart Option
Maestro promotes onsite training as superior to remote learning for hotel staff development, citing better engagement and real-world practice.
By Wendy Paul-Leonard, Senior Training Services Manager, Maestro
New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue
The study analyzed thousands of U.S. hotels and found operators cut hours per occupied room 7-15% while increasing headcount 4-9%, improving productivity without service cuts.
The smarter way to hire staff: rethinking hotel recruitment
Mews executives share how hotels can adopt tech industry recruitment practices, including employer branding, pay transparency, and social media channels to combat 70-80% turnover rates.
U.S. Hospitality Hits an All-Time Workforce High as a New Labor Crisis Emerges, New 2025 Report Finds
Despite reaching record workforce levels, the industry faces 70-80% annual turnover in hotels and restaurants, with QSR exceeding 100%.
Doug Kennedy’s Next Staff Training Webcast: Using The Value Pyramid Model To Sell Guest Experiences and Not Just Quote Rates
Kennedy Training Network offers free 40-minute webcast series on sales techniques, starting with December 19 session on moving beyond rate-focused selling to experience-based value propositions.
UN Tourism joins AWE in delivering practical solutions for more accessible and inclusive tourism businesses
UN Tourism and AWE released five practical steps for tourism businesses to improve accessibility, targeting a market of 1.3 billion people with disabilities.
Accor marks International Day of Persons with Disabilities with milestone progress in inclusive employment
Accor has hired 35 people with cognitive disabilities across Australia through its Diversity Pathways program, partnering with Flinders University.
Why your team still holds the key to guest satisfaction
Shiji Q3 2025 data shows positive staff mentions boost hotel review scores by 0.5-0.6 points globally, proving human connection drives guest satisfaction even as AI handles routine tasks.
By Jessica Kurtz, Global Product Ambassador, Shiji
Team Building: Assembling Effective Teams
The article benchmarks successful hospitality companies like Ritz-Carlton and Marriott to identify team-building practices that drive retention and productivity.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
How Hotels Can Be Advocates and Help Prevent Trafficking
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
By Lori Cohen, Chief Executive Officer (CEO), Protect All Children from Trafficking (PACT)
Accor wins three Major Awards at 2025 HM Awards
Accor's Adrian Williams was named Australasian Hotelier of the Year while the company claimed Accommodation Chain of the Year for the fourth consecutive time.
Accor Launches Australia’s First National Silly Sock Day to Support Women and Children Escaping Domestic Violence
Accor will sell 5,000+ limited-edition socks across Australian hotels with all proceeds funding additional beds in domestic violence shelters.
Report benchmarks representation of women, Black leaders in hotel industry
Penn State study of 10,000+ hospitality leaders shows women's representation stagnant at senior levels while Black leadership declined from 2.2% to 2.1% over three years.
From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn
My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
HSMAI Foundation Releases Special Report on How Generative AI Is Transforming Executive Hiring in Hospitality
The Hospitality Sales and Marketing Association International (HSMAI) Foundation today released its newest special report, “How Generative AI is Reshaping Executive Hiring in Hospitality,” featuring new insights, industry benchmarks, and a case study from SearchWide Global. The report offers an in-depth look at how artificial intelligence (AI) is accelerating and redefining executive recruitment strategies across the hotel and travel industry, while providing guidance for leaders pursuing senior roles on navigating this rapidly evolving landscape.