AHLA Foundation Recognizes Leaders Accelerating Women’s Career Advancement
The Foundation honored Sarai Jacko of Fairmont and Justin Knight of Apple Hospitality REIT at FORWARD/26 for advancing women's careers in hospitality leadership.
News
Your Manager Didn't Promote You Because You Were Good.
Analysis reveals why organizations promote "safe" employees over top performers, costing the global economy $8.9 trillion in disengagement annually.
By Muhammad Tanveer, Author & Founder, The Sales Leadership Brief
AAHOA Supports Women in Hospitality Through Industry Collaboration
AAHOA partnered with Travel Portland to support women's career advancement through networking and mentorship opportunities at a dedicated forum.
Continuing training which shapes the future – Leonardo Hotels and SRH Fernhochschule launch a cooperation arrangement
Partnership provides Leonardo Hotels staff with discounted access to 70+ degree programs and 180+ certificates from SRH Fernhochschule.
From Tech Stack to Human Value Stack™
Framework argues hotels must strategically redesign roles around human-AI collaboration, focusing staff on emotional intelligence and judgment while machines handle routine operations.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
By Hideki Hayashi, Founder, Pulse Hospitality Group
WIL 2026 Insights: What AI Cannot Lead – Human-Centered Leadership
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
By Dr. Sowon Kim, Associate Professor, EHL
Hotel Association of NYC Foundation Bestows Grant to NYC Police Foundation, Bolsters Public Safety Initiatives Within Hospitality Sector
The $15,000 grant funds Crime Stoppers, an anonymous reporting program operating since 1983 that offers cash rewards for safety tips.
HSMAI Foundation Announces 2026 Board of Directors and Executive Committee Led by Chair Amanda Voss
Amanda Voss takes over from Lori Kiel to lead the Foundation's workforce development initiatives, with plans to expand certification programs and talent research.
Newport Hospitality Group Teams Earn Top Apple Hospitality REIT Honors Showcasing Culture of Excellence and Impactful Leadership
Newport's Fairfield Inn Charlotte Matthews won Apple Hospitality REIT's Shining Apple Award while team member Tom Johnson earned individual Apple Award recognition.
Six Months, No General Manager: How a Strategic Search Helped a Hotel Finally Land the Right Leader
Case study shows how repositioning a GM role as a transformation opportunity and using targeted outreach instead of job postings led to successful hire within five weeks.
By Alex Gould, Hospitality Leadership Recruitment, Cayuga Hospitality Consultants
The New Customer Service Skill: Answering the Phone
Research shows the phone remains customers' preferred support channel, yet younger staff lack basic phone skills training.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Executive Housekeepers in the Spotlight at Halekulani
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
By Adam Mogelonsky and Larry Mogelonsky
Doug Kennedy’s Next Staff Training Webcast: Why Guests Who Are Shopping Online Still Call Prior To Booking – And What To Do About It
Kennedy's training webcast teaches staff to convert phone inquiries from online shoppers into direct bookings rather than losing them to OTAs.
HSMAI Foundation Opens Applications for 2026 Mike Dimond Student Career Success Scholarship
Three students will receive $2,000 scholarships plus conference registration and industry mentorship through applications due April 30, 2026.
Luxury evolution - Why people are determining the future of the hotelscape
The Headland hotel in Cornwall demonstrates how prioritizing employee development and community engagement creates authentic luxury experiences that drive record revenues.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
This is the Second Most Expensive Phrase in Business
Poor customer service phrases like "it's company policy" frustrate guests because they signal inflexibility and lack of authority to help.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Commonwealth Hotels Invests in Modern Sales Training Through Sales on Tap Community
Commonwealth Hotels partners with Sales on Tap to train its national sales teams in modern prospecting and digital relationship-building techniques.
The Headland Hotel's evolution of luxury - a people story
Cornwall's Headland Hotel showcases how rotational training and family values built 450+ years of combined staff service, transforming hospitality from fallback to profession.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
A Unified Leadership Structure to Power Brand Strength and Commercial Performance at Fairmont Mumbai & Roswyn, a Morgans Originals Hotel
Four senior executives appointed to lead unified commercial strategy across both properties, with focus on pre-opening preparations for Roswyn debut.