Interviews

April 10, 2025

Unfolding the Future of Hospitality: Why Mews Unfold Is the Conversation the Industry Needs

As the hospitality industry faces ongoing economic challenges, shifting guest expectations, and rapid technological change, there is a growing need for operators to rethink how they work. Mews Unfold, a one-day event taking place on Wednesday, April 30 at the Muziekgebouw in Amsterdam, is here to help turn that into action.

Matthijs Welle in conversation with Henri Roelings

HN TV

March 20, 2025

Redefining Hospitality with AI, Automation, and a Holistic Tech Ecosystem

Mews isn’t just a PMS (Property Management System)—it’s a hospitality cloud that is transforming the way hotels operate, enhance guest experiences, and optimize revenue. With a bold vision for the future, CEO Matt Welle shares how Mews is reshaping hotel technology by integrating AI, automation, and dynamic pricing into every aspect of hospitality management.

Matthijs Welle in conversation with Simone Puorto

HN TV

March 20, 2025

The Future of AI in Hospitality - AI-Powered Guest Engagement

AI is no longer just a buzzword in hospitality—it's delivering real, measurable results. At ITB Berlin, DJ Singh, VP of Global Sales at Canary Technologies, highlighted how AI-powered automation is helping hotels reduce staff workload and enhance guest satisfaction.

Dhiraj "DJ" Singh in conversation with Simone Puorto

August 24, 2003

Audio Interview w/ Alyson Dombey, of Partners in Marketing - Provides a European Perspective of the Changing Role Of GDS's In Online Distribution

Alyson Dombey provides a European perspective on various online channels such as GDS distribution, the merchant-model, and other alternate online distribution mechanisms. Alison also shares some of the outcomes/conclusions of the HITEC session which was geared around the GDS as component of overall distribution.

Partners in Marketing

August 20, 2003

ONHTEC STUDIO 2003: Interview w/ Scott Anderson, President and CEO of High Country Hospitality; Chair, AH&LA eCommerce Committee - Discussing The Impact Of Online Merchant-Model Distribution

The Merchant-Model, Channel Management, On-Line Distribution, eDistribution. These words are thrown around quite a bit these days in the hospitality industry. What do they all mean? Here's an update from High Country Hospitality's Scott Anderson.

See why hotels are switching to Mews

July 7, 2003

ONHTEC STUDIO 2003: Interview w/ Bob Gilbert - HSMAI President & CEO - A Closer Look At HSMAI's New & Recently Announced Member Products & Services

Bob Gilbert - HSMAI President & CEO talks about how HSMAI helps sales & marketing professionals in finding the right tools in todays age of information overload. Gilbert also provides information about HSMAI's Foundation project called 'ClearingHouse'. Finally, the interview features information about HSMAI's new conference/marketplace geared around the lucrative airline contract market segment.

HSMAI (USA)

Ad #1 Hotel PMS

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

Mews

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

July 6, 2003

ONHTEC STUDIO 2003: Interview w/ Mike Gadbury - Managing Director of Visual One Systems (Europe)

Since 1977, Visual One Systems has provided software systems to the hospitality industry. Their Windows-based products, using a Microsoft SQL database, include property management, sales & catering, restaurant point-of-sale, back-office accounting, and golf course management. Mike Gadbury - Managing Director of Visual One Systems (Europe) provides the HITEC audience with an update about V1's products and activities outside the US.

Agilysys

July 6, 2003

ONHTEC STUDIO 2003: Interview w/ Brian Garavuso, CIO Interstate Hotels & Resorts & CHTP Council Chair - An introduction to 'Certified Hospitality Technology Professional' (CHTP) Certification

The Certified Hospitality Technology Professional (CHTP) program is recognized as THE symbol of achievement and competence in hospitality information technology knowledge. Developed jointly by Hospitality Financial and Technology Professionals (HFTP) and the Educational Institute of the American Hotel and Lodging Association (AH&LA), the designation elevates the professionalism of both the recipient and the industry by helping to set standards for the field. Those who earn the CHTP designation demonstrate a higher level of dedication to their profession.

July 3, 2003

ONHTEC STUDIO 2003: Interview w/ Antonio DiMilia, President and CEO, StayOnline - Follow up to the AT&T Wireless Co-Marketing Agreement Press Conference

StayOnline's Antonio DiMilia joins us in New Orleans, shortly after the announcement of their co-marketing agreement with AT&T Wireless. The announcement also includes Historic Hotels of America. StayOnline will have the opportunity to mix technology with history for those hotels that go wireless. StayOnline's technology, cost vs. no-cost solutions and catering to those hotels that serve business travelers are topics included in this interview.

StayOnline

Passkey International, Inc.

July 3, 2003

ONHTEC STUDIO 2003: Interview w/ Paul Rantilla, VP of Sales and Marketing, Passkey and Jon Carres, CIO, Boca Raton Resorts and Clubs - Passkey Helps Boca to Manage the Group Reservation Process

John Carres has 1,040 rooms. His property is putting on a large event and needs a solution to help manage the process. Carres wants and needs to fill those rooms. Give Passkey a call in Quincy. Mass. This is more than just a commercial. Paul and Jon talk about how they have teamed up to make this and other events happen - seamlessly. Why is it good for Boca and how easy is it to get done? Click 'play' and listen.

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

July 2, 2003

ONHTEC STUDIO 2003: Interview w/ Roland Tanner, VP, Product Development, Pegasus Solutions, Inc. - New from Pegasus! Content Management Service

Pegasus Solutions is the critical technology backbone of the hotel industry, powering the majority of electronic hotel reservations around the world. Roland Tanner joins us to discuss the latest Pegasus technology initiatives, including the company's efforts to develop single-point-of-entry rate management tools for hotels. We cover security, ease of use and other advantages of this new solution.

June 30, 2003

ONHTEC STUDIO 2003: Interview /w Mark Hamilton, Director of PMS Solutions, Aloha Technologies - Comments On Aloha's Venture Into PMS Business

Aloha Technologies, makers of Aloha point-of-sale software and information solutions, last month announced that Mark Hamilton has been hired as Director of PMS Solutions for the company's newly acquired property management systems (PMS) suite of solutions. Aloha purchased Fabco Systems, a leading supplier of property management systems (PMS) in the hotel and lodging industries, earlier this year. Hamilton provides some insight into Aloha's most recent move.

June 19, 2003

Audio Interview w/ Tina M. Samson, CFO, Loews Hotel Universal Orlando/HFTP President-Elect - Tina talks ProLinks and gives us a final preview of this year's HITEC

Tina Samson has a lot on her plate. She's CFO at the Loews Hotel Universal Orlando. With kids out of school, that property will soon be busy when families come to see Mickey and Minnie. She's the chairperson of HFTP's ProLinks, which we discuss in this streaming audio interview and finally, she's the President-Elect for the HFTP. We also get her thoughts on this year's HITEC and tell you about next year's dates and location. That's a lot of information in less than 10 minutes. Check it out before you head to New Orleans.

June 2, 2003

Audio Interview w/ Hugh Agro, President & CEO, VisualFrenzy Media, Inc. - Discussion on streaming video hotel tours for consumers and tracking data and more for properties

With more and more consumers surfing the web for airfare, hotel and vacation packages, Visual Frenzy Media has answered the call and offered streaming video tours of hotels. Wouldn't it be easier to book a hotel if you knew what it looked like, inside and out? In this streaming audio interview, Hugh Argo tells how and why Visual Frenzy puts it all together and how it can benefit a consumer and hotel.

May 29, 2003

HITEC 2003 Preview: Audio Interview w/ Angie Greer, Director of Education, HFTP - Highlights of the 60 educational sessions at this year's HITEC

New Orleans is a city rich in history, culture and nightlife. However, before the sun goes down, for three days, June 24-26, thousands of hospitality professionals will take part in over 60 educational sessions and listen to more than 100 speakers at HITEC 2003. HFTP's Angie Greer has worked all year in preparation for these three days of educational sessions. In this streaming audio interview, she discusses some of the highlights. We hope to see you there bright and early.

May 22, 2003

Audio Interview w/ Frank Wolfe, Executive VP/CEO, HFTP, Austin, TX - Preview of HITEC 2003 in New Orleans: Club Tech. Boot Camp, Restaurant Rows, Going Wireless and more

It's less than a month away! HITEC, produced by HFTP, is the largest, most comprehensive showcase of hospitality technology in the world. HITEC 2003, takes place June 24-26, at the Ernest N. Morial Convention Center in New Orleans. HFTP's Frank Wolfe joins us for a preview of some of the feature this year and also talks about a new program for members, called 'Pro Links.' Check out this streaming audio interview as part of your HITEC planning.

May 14, 2003

Audio Interview w/ Pascal Metevier, VP Global Sales and Marketing, Onity - Comments On Launch Of 'NO GUEST - NO COST™ Electronic Locks Program

The times…they are a changing. I'm borrowing a line from Bob Dylan to describe Onity's answer to the current and perhaps future economic climate, especially as it relates to the hospitality industry. While the industry recovery continues, Onity has just launched two revolutionary programs featuring their impressive variety of products. How can a hotel refuse free locks, CCTV, climate and energy controls, safes and more? Pascal Metevier explains in this streaming audio interview. If you spend any money on your hotel, you'll want to listen.

May 1, 2003

AH&LA Multiunit 2003 Series: Audio Interview w/ John Davis, Chairman and CEO, Pegasus Solutions, Inc. - Commenting on: 'The Merchant Model…Are Rewards Following Risk?'

Pegasus Solutions' Chairman and CEO John Davis delivered the keynote address at this year's Multiunit Lodging Operators & Owners Forum in Denver. On hand were several of the nation's management company executives and multi-property owners. Hear a preview of what one of the leading software providers for hotels and on-line merchants has to say about current business relationships between hotels and on-line merchants.