Interviews

Interview With Olaf M. Tennhardt, CEO, Lebensart Technology - Migration to Integrated Internet Enabled CRS-CRM Systems (HITEC 2002 Video)

During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.

Interview With Randy Sablich, Director of Commercial Business Development, General Dynamics - High Speed Internet Access - What's Working and What's Not (HITEC 2002 Video)

During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.

Interview With John F. Davis, III, Chariman & CEO, Pegasus Solutions, Inc - Introduction To Pegasus' New Merchant Model Hotel Payment System (HITEC 2002 Video)

Pegasus Solutions, Inc. PEGS, introduced its newest technology service for the travel industry today at HITEC 2002 in Chicago. Continuing its track record of developing innovative technology solutions to solve worldwide travel industry problems and inefficiencies, Pegasus has launched PegsPaysm, an ASP-based service for travel businesses that operate under the merchant model. Dallas-based Pegasus Solutions is a leading provider of hotel industry transaction processing solutions and electronic commerce services.

Interview With Robert S. Bennett, Sr. Vice President, Property Systems & Services, Pegasus Solutions, Inc - Internet Enabled PMS - Expectations vs Reality of ASP Solutions (HITEC 2002 Video)

During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.

Interview With Peter Keenan, Executive Vice President, Merlot Communications - High Speed Internet Access - What's Working and What's Not (HITEC 2002 Video)

Merlot Communications, Inc., manufactures and markets intelligent customer premises-based communications solutions that deliver reliable, high quality broadband communications services within buildings over virtually any wired infrastructure, from ordinary telephone wire to CAT 5 cable. Merlot VROOMService™ High Speed Internet Access (HSIA) for the hospitality, education and Multi-Tenant Unit sectors delivers guaranteed bandwidth and secure transmission of voice and data, while simultaneously providing remote power to the Merlot in-room device.

Interview With David Sjolander, Vice President Hotel Information Systems, Carlson Hospitality Worldwide - Making HotelChain Intranets Work (HITEC 2002 Video)

During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.

Interview With Scott Heintzeman - CIO for Carlson Hospitality Worldwide - Enterprise Technology (HITEC 2002 Video)

During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.

Interview With Stephen P. Gillooly - Principal Consultant, PwC Consulting - A look at how B2E increases human capital value for hospitality and leisure companies (HITEC 2002 Video)

In the hospitality and leisure (H&L) industries, employee contact with guests is perhaps the most critical part of the guest experience. Guest service, guest satisfaction, spend rates, and return rates are all effected by these interactions. The best in the industry are known for their service, having made these touch points a competitive advantage. But can further improvements be made? What are the connections between employees and guests, and how can we take advantage of that connection in a competitive labor market with increasingly discerning guests?