During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.
During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.
During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.
During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.
In the hospitality and leisure (H&L) industries, employee contact with guests is perhaps the most critical part of the guest experience. Guest service, guest satisfaction, spend rates, and return rates are all effected by these interactions. The best in the industry are known for their service, having made these touch points a competitive advantage. But can further improvements be made? What are the connections between employees and guests, and how can we take advantage of that connection in a competitive labor market with increasingly discerning guests?
During the recent Las Vegas International Hotel & Restaurant Show, officials of the American Hotel & Lodging Association (AH&LA) unanimously agreed to assess the association's governing model. With that decision, AH&LA recently retained the services of Washington Resource Consulting Group, Inc., to perform a study to identify ways to improve the organization's current membership structure.
During HITEC 2002, Hospitality Net & HFTP Jointly produce HITEC Online Studio. The Studio features about 40 interviews with industry executives, consultants and CEO's of HITEC exhibitors. Interviews broadcast LIVE on the Internet and will be available for on-demand broadcast one week after show. To listen and view the interviews, you need Real-Player software installed on your system.
OPERA Enterprise Solution (OES)
The OPERA Enterprise Solution is a fully integrated suite of products consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments. OES can be deployed in any size environment, from a single property with just Front Office to a large, full service hotel with Sales & Marketing, Catering, Revenue Management, Quality Management, Back Office, and Materials Management. In addition, the OPERA Enterprise Solution offers products for a hotel chain's corporate office, including our Central Reservations Systems for both centralized guestroom and function space sales, and Enterprise Information System, the Customer Relationship Management (CRM) package specifically designed for the hotel industry.
It's our monthly wrap-up with HFTP President John Cahill. We caught with John at the recent AH&LA Annual Convention in Philadelphia, April 3 & 4, and he has plenty to talk about. John gets us up to date on HITEC 2002 in Chicago, which includes "Ask The Aliens" (no kidding). Planning on taking the CHAE or CHTP tests? It's a little different this time around. We'll hear why. Among other subjects of interest, mark your calendar for HFTP's 2002 Annual Convention & Tradeshow, October 23 - 24, 2002 in Austin, TX as HFTP celebrates 50 years! We'll get a sneak peak. Click "play," and enjoy the chat.
It's our monthly wrap-up with John Cahill, who's back from London and briefly remarks about HFTP's appearance at the HOSTEC/EURHOTEC show. After a few meetings in London, HFTP will add an educational session to HITEC that is very European! There's also more discussion in this streaming audio interview on the 30th year of HITEC and yes, Terry Bradshaw gets mentioned again! (I think Cahill, a New Yorker, might just be a Pittsburgh Steelers fan.) And with HITEC turning 30 this summer, John talks about what HFTP us doing to honor those who laid the groundwork for 30 years of progress. Oh, there's some financial discussion too. It's always a pleasure to hear from John Cahill, so click "play," and enjoy the chat.
It's our monthly wrap-up with John Cahill, who's getting set to head to London for the upcoming HOSTEC/EURHOTEC show. HFTP will be represented at the show and John will also be speaking. John also discusses HITEC. It's months away but the applications are in the mail! He fills us in on the opening session and a few of the speakers that include technology experts a comedian and a former NFL star. Click "play" to hear the update.
HFTP President John Cahill is off and running as 2001 comes to a close. Excited about 2002, Mr. Cahill dicusses HFTP's new research facility established with the University of Houston. It's a facility that will be ready to go in the first quarter of 2002. More details on this exciting undertaking and service for HFTP members. A "History Wall" and honoring HFTP legends are all included in this update. Press "Play," sit back, relax and enjoy the chat.
The Hospitality Sales & Marketing Association International (HSMAI) and New York University are collaborating to spearhead an "Industry in Crisis - Interactive Strategy Conference," a special HSMAI Executive THINK session designed to produce immediate solutions to the problems and issues facing the hospitality, travel and tourism industry as a result of the recent terrorist attacks.
SAFLOK has specialized in manufacturing and selling security products to the hospitality industry for over 20 years. Now, more than ever, "security" and "safety" are two of the hottest topics in not only this industry but in every business sector in America.
Passkey's new President and CEO Greg Pesik has been on the job for just over a month. Despite a slowdown in travel following Sept. 11, he is quick to point out in this audio interview that many meetings and conferences were postponed - not cancelled. With funding from Sabre, Galileo and Worldspan coming earlier in the year, the new head for the leading processor of group hotel reservations has his work cut out for him. Listen in. He sounds like he's ready for the task at hand.
Passkey is the leading provider of Internet-based group housing and travel solutions for the meetings and convention industry.
Hospitality Net caught up with a busy Bob Gilbert at the recent IH/M&R Show in NYC. He paused to speak with us about his successful one-day forum in late October, (in association with NYU) entitled "Industry in Crisis." Gilbert also shared HSMAI's plans for the coming year which includes the Adrian Awards, January 29, 2002 in NYC, and additional strategy sessions.
When Dan Bornholdt's baseball career ended (at age 13), he found he enjoyed the outdoors and the environment so much and eventually started his own company. Fast forward to 1997 and Green Suites®
Scott Anderson created SWAN has been particularly for hoteliers who, until now, have been unable to compete on an equal playing field with the biggest companies. Swan intends to offer one-stop-shop integrated e-business solutions to hotels, backed by strong customer service levels. Here's a fast-paced interview from the IH/M&RS with Mr. Anderson.
It's a fireside chat of sorts with new HFTP President John Cahill. A regular guest with Hospitality Net, Mr. Cahill provides a follow-up to the successful technology forum held just before the start of the IH/M&R Show in NYC. He covers the topics and then looks forward,providing insight on HITEC 2002 in Chicago.
Newmarket International is the leader in delivering sales, catering, and Internet business solutions to the global hospitality marketplace. Because of superior technology, extensive support, domain expertise, and a commitment to the industry, we empower our customers' ability to increase efficiencies to maximize their profits. The recently released NetDelphi Enterprise 9.0 is Newmarket's industry-leading sales, marketing, and catering technical solution for multiple properties utilizing one database. Enterprise leverages the efforts of a single sales person selling across multiple hotels. The ability to sell across multi properties greatly increases the reach of any sales manager with real time multi property inventory access.