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Interviews

HN TV
Interview Technology

Infor’s David Poprawka on Sustainable AI, Human-Centred KPIs, and the True Role of Technology in Hospitality

At HITEC 2025 in Indianapolis, we spoke with David Poprawka from Infor about the evolving role of AI in hospitality, not from a trend-driven perspective, but with a focus on long-term value, sustainability, and trust. Rather than chasing the latest buzzwords, Infor is building an architecture that helps hotels adapt at their own pace, with a strong foundation and a people-first mindset. David shared insights on the pace of change, the human side of data, and why it is time to rethink how we measure success.

Simone PuortoDavid Poprawka
Simone Puorto in conversation with David Poprawka
HN TV
Interview Technology

Seamless by Design: Why Unified Hotel Tech is No Longer Optional

As hotels evolve beyond stitched together systems and fragmented data, Shiji is betting big on unified architecture that blends flexibility with scale. Speaking at HITEC 2025 in Indianapolis, Ryan King, Senior Vice President for the Americas at Shiji Group, joined me for a conversation that touched on the heart of this transformation and why hoteliers can no longer afford to ignore it.

Adam Mogelonsky in conversation with Ryan King
HN TV
Interview Technology

Hospitality Solutions on Retailing, AI, and the Future of Hotel Commerce

At HITEC 2025 in Indianapolis, we spoke with Chris Boyle, Senior Vice President and Chief Business and Strategy Officer at Hospitality Solutions, about the company’s new chapter under TPG ownership and its evolving vision for hotel commerce. With decades of experience and a foundation rooted in reliability, Hospitality Solutions is expanding its capabilities, from distribution and booking to payments and AI-driven guest interaction. Chris shared insights on the latest innovations, including Retail Studio, Nexus Pay, and Concierge AI, and how Hospitality Solutions is positioning itself as a leader in the era of conversational commerce.

Simone PuortoChris Boyle
Simone Puorto in conversation with Chris Boyle
HN TV
Interview Technology

How Duetto’s New RPOs Framework Is Driving a Shift from Revenue to Profit Intelligence

At HITEC 2025 in Indianapolis, we sat down with David Woolenberg, CEO and President of Duetto, to explore how the company is transforming hotel revenue management through its new Revenue and Profit Operating System (RPOs). With the recent acquisition of HotStats and a sharp focus on integrating data, Duetto is moving beyond traditional room-centric strategies, placing profit, and decision-making, at the heart of its platform. In this interview, David shares how RPOs will empower hoteliers to break silos, scale decisions, and focus on what matters most.

David WoolenbergSimone Puorto
David Woolenberg in conversation with Simone Puorto
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HN TV
Interview Technology

EHL Innovation Rewind: Romy Abbrederis on AI Agents, Email Overload, and the Future of Hotel Workflows

During the EHL Open Innovation Summit, we spoke with Romy Abbrederis, Co-founder of Lobby, about how generative AI is reshaping hotel operations behind the scenes. Our conversation explored how Lobby tackles the complexity of reservation emails, why modular systems are key to adapting to different hotel needs, and how AI can support hospitality teams without replacing the human element.

Romy Abbrederis in conversation with Simone Puorto
HN TV
Interview Technology

EHL Innovation Rewind: Margot Stuart on Blockchain, Digital Passports, and Building Trust in Luxury Hospitality

At the EHL Open Innovation Summit, we sat down with Margot Stuart, Co-founder of OriginAll and ORIGINALLUXURY, to explore how blockchain and digital product passports are reshaping trust and transparency in hospitality. Our conversation looked at how these technologies can go beyond compliance to unlock deeper guest engagement, emotional storytelling, and a new kind of luxury experience rooted in authenticity.

Margot Stuart in conversation with Simone Puorto
HN TV
Interview Sustainability

EHL Innovation Rewind: Bernhard Bohnenberger on Mindful Luxury and the Invisible Power of Technology

Our conversation with Bernhard Bohnenberger, CEO and Co-founder of Discover Collection, took place during the EHL Open Innovation Summit in Lausanne. We spoke with him about the role of technology in luxury hospitality, how guest expectations are evolving, and why emotional connection should remain central to high-end travel. Drawing on his background with Six Senses and now the Discover Collection, Bernhard shared his vision for what he calls “Mindful Luxury” and how technology should support—never replace—the human experience.

Bernhard Bohnenberger in conversation with Simone Puorto
HN TV
Interview Sustainability

EHL Innovation Rewind: Pierre-André Krüger on Blending Ancient Wisdom with Modern Hospitality

During the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Pierre-André Krüger, CEO and Founder of Nomad Lodges. Our conversation explored the intersection of ancient wisdom and modern hospitality, the importance of working closely with indigenous communities, and why he believes that real transformation begins when guests reconnect—with nature, with others, and with themselves.

Pierre-André Krüger in conversation with Simone Puorto
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Interview Sales & Marketing

EHL Innovation Rewind: Rainer Stampfer on AI, Personalization, and the Human Touch at Four Seasons

During the EHL Open Innovation Summit in Lausanne, we sat down with Rainer Stampfer, President of Global Operations, Hotels and Resorts at Four Seasons Hotels and Resorts. Our conversation explored the growing role of artificial intelligence in luxury hospitality, the evolving expectations around personalization, and why the human element continues to be the ultimate marker of excellence in high-end service.

Simone Puorto in conversation with Rainer Stampfer
HN TV
Interview Sustainability

EHL Innovation Rewind: Diane Binder on Redefining Sustainability, Regeneration, and the True Meaning of Luxury

During the EHL Open Innovation Summit, we sat down with Diane Binder to talk about the role of virtual reality, regeneration, and what real luxury means today. As Founder and CEO of Regenopolis and Co-founder of 700’000 heures Impact, Diane brings a unique lens that bridges sustainable development, hospitality, and systemic change. In our conversation, she shared why we need to move beyond metrics, how hospitality can become part of local ecosystems, and why the next era of travel will be defined by meaning, not just experience.

Diane Binder in conversation with Simone Puorto
HN TV
Interview Technology

EHL Innovation Rewind: Michael Levie on Middleware, Microdata and the Jam Session Spirit of CitizenM

At the Open Innovation Summit hosted by EHL, we sat down with Michael Levie, Founding Partner at CitizenM Hotels. We asked him a few questions about where he sees the biggest tech shifts coming in hospitality and what makes CitizenM stand out in the way they work. Michael talked about middleware, microdata and why moving to the cloud is not enough. He also explained how the culture at CitizenM is like a jam session and how that energy still lives on today.

Michael Levie in conversation with Simone Puorto
HN Original
Interview Technology

Unfolding the Future of Hospitality: Why Mews Unfold Is the Conversation the Industry Needs

As the hospitality industry faces ongoing economic challenges, shifting guest expectations, and rapid technological change, there is a growing need for operators to rethink how they work. Mews Unfold, a one-day event taking place on Wednesday, April 30 at the Muziekgebouw in Amsterdam, is here to help turn that into action.

Matthijs Welle in conversation with Henri Roelings
HN TV
Interview Technology

Redefining Hospitality with AI, Automation, and a Holistic Tech Ecosystem

Mews isn’t just a PMS (Property Management System)—it’s a hospitality cloud that is transforming the way hotels operate, enhance guest experiences, and optimize revenue. With a bold vision for the future, CEO Matt Welle shares how Mews is reshaping hotel technology by integrating AI, automation, and dynamic pricing into every aspect of hospitality management.

Matthijs Welle in conversation with Simone Puorto
Interview Technology

Audio Interview w/ Alyson Dombey, of Partners in Marketing - Provides a European Perspective of the Changing Role Of GDS's In Online Distribution

Alyson Dombey provides a European perspective on various online channels such as GDS distribution, the merchant-model, and other alternate online distribution mechanisms. Alison also shares some of the outcomes/conclusions of the HITEC session which was geared around the GDS as component of overall distribution.

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