There has been a recent flurry of announcements from the business press regarding the appointment of Co-CEOs. What was once an oddity is becoming more common place. A recent article by Barron’s Andy Serwer addresses this trend in the broader marketp...

Keith Kefgen

Managing Director & CEO at AETHOS Consulting Group

AETHOS Consulting Group

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Human Resources

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Opinion

The Authenticity Paradox: When Being Real Means Being Responsive

"Just be yourself." It’s the well-meaning advice that’s launched a thousand leadership development programmes and probably twice as many LinkedIn posts. But here’s the uncomfortable truth: most leaders who try to "be themselves" at work are actually...

Mike Hohnen

Trusted Advisor￨Coach￨Trainer￨Keynote Speaker

Plays Well With Others

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Human Resources

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Opinion

Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality

There is a troubling disconnect in the hotel industry between public commitments and meaningful action on gender equality. Nearly every major hospitality brand now publishes impressive-sounding policies on diversity and inclusion but the reality beh...

Jin Cao

Doctoral Researcher from the International Centre for Hospitality and Aviation Resilience Management (ICHARM), University of West London

University of West London

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Human Resources

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Diversity

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Opinion

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hote...

Nasir Zahir

CFBE, is the Founder and President of NZ Hospitality

NZ Hospitality

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Human Resources

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Diversity

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Opinion

"In the flow" or "On the Flow" comments on work

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get...

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Human Resources

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Innovation

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Opinion

Top 10 Hotel Industry Concerns

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Finance

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Human Resources

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Information Technology

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Opinion

Immigration Policy and The Hospitality Workforce

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce str...

Alice Sherman

Executive Vice President & Managing Director, Americas

HVS

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Human Resources

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Diversity

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National & International Policy

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Opinion

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

Inès Blal

Dean of Undergraduate School at EHL Hospitality Business School

EHL

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Human Resources

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Corporate Social Responsibility (CSR)

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Recruitment

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Opinion

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Human Resources

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CRM & Loyalty

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Guest Experience

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Opinion

Automation Readiness: A Practical Checklist for Hotel Leaders

Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a l...

Stephen Burke

Founder and CEO at Robosize ME

Robosize ME

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Human Resources

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Chatbots, Robotics & AI

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Opinion Articles — Human Resources

The Rise of the Co-CEO

The Authenticity Paradox: When Being Real Means Being Responsive

Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

"In the flow" or "On the Flow" comments on work

Top 10 Hotel Industry Concerns

Immigration Policy and The Hospitality Workforce

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

Automation Readiness: A Practical Checklist for Hotel Leaders

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