Tackling API and third-party PMS integrations vulnerabilities

In the hotel industry but especially the luxury segment, the protection of guest data is crucial, yet the security of APIs and third-party Property Management Systems integrations is often alarmingly weak. API security is particularly neglected, wit...

Kevin King

Chief Operating Officer, Shiji Group

Shiji

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Information Technology

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Lodging Industry

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Guest Experience

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Luxury Travel

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Opinion

Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms

For Canadians, Fairmont is not just a hotel brand but a fixture of our nation’s history. In the decades following the country’s confederation in 1867, towns that connected the Eastern hubs of Montreal, Toronto, Quebec and Ottawa with the still-buddi...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Brand Marketing

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Guest Experience

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Luxury Travel

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Opinion

Why getting luxury right means blending instinct with data

A key challenge of luxury hospitality is living up to the demands of the guests. They are, rightfully, discerning. To retain loyalty in a booming, competitive market, businesses need to ensure they are providing the perfect service. This means desig...

Jay Schwartz

Executive Creative Director, Once Upon a Time Hospitality

Once Upon a Time Hospitality

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Big Data

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Guest Experience

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Luxury Travel

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Opinion

The Mille Club: Urban Versus Rural Experiences

We define a Mille Club property as one that prices its guestrooms at or above the one thousand dollars per night level (mille being a thousand in Italian). While there are now numerous hotels around the world that are successfully achieving these ra...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Clubs

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Guest Experience

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Luxury Travel

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Opinion

The Next Achievement in Hotels: Quiet Luxury

“IFYKYK” is the unspoken acronym for quiet luxury. It has sprawled beyond HBO’s ‘Succession’ fashion and is now very much the center of travel. Where can one go to stay and experience the ultimate hospitality and great R&R without being looked up an...

Mandy Murry

Principal & Chief Experience Officer at The Hospitality Concierge and member of Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Market Segments

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Luxury Travel

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Opinion

Luxury hotels and a ‘sense of place’: The challenge for hoteliers

In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authent...

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

EHL

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Brand Marketing

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Luxury Travel

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Opinion

Checking the Changes to Hawaiian Luxury with the Halekulani

For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting as the keystone for the densely populated beach tourism area of Waikiki in Honolulu. At 453 rooms and suites, the ...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Lodging Industry

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Luxury Travel

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Opinion

Luxury hotels and a ‘sense of place’: Brand identity and experiences

In the second article in this three-part series exploring luxury hotels and how a ‘sense of place’ help differentiate a luxury hotel and build loyalty, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how the brand...

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

EHL

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Brand Marketing

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Luxury Travel

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Opinion

A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant

As background for those not from Canada, Tremblant is a picture-perfect ski village under two hours northwest of Montreal in the Laurentian Mountains. With numerous small hotels, chalets, lodges and short-term rentals to choose from, Tremblant is pe...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Guest Experience

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Luxury Travel

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Opinion

Global Trends and Local Experiences: The Role of Specialized PMS in Luxury Hospitality

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty year...

Nikkie Randhawa-Singh

Senior Vice President- Asia Pacific & Middle East at Shiji Group

Shiji

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Information Technology

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Lodging Industry

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Guest Experience

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Luxury Travel

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