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92% of Luxury Hotel Calls Capture No Guest Data, Luxury Marketing Is Structurally Incomplete, Your Largest Corporate Account May Be Your Worst Investment

Friday brought Revinate's mystery shopper study of 308 calls across 135 luxury hotels finding 92% failed to capture any guest contact details, exposing a direct booking loss hiding in plain sight, Americas Great Resorts on why luxury hotel marketing is built around conversion while the demand origin problem goes unsolved, and The Sales Leadership Brief's four-dimension framework for evaluating corporate accounts as investments rather than revenue lines. Kempinski's 2040 strategic analysis, Novotel's global longevity week, and openings from Budapest to Niseko rounded out the week.

Moxy Hotels Brings Its Playful Spirit to Japan’s Premier Alpine Destination with Opening of Moxy Niseko Village

Moxy Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, announces its Niseko debut with the opening of Moxy Niseko Village. Situated adjacent to the Niseko Village Gondola in the heart of Japan’s leading powder skiing destination, the hotel will bring Moxy Hotels’ bold, social spirit to the mountains, offering seamless ski-in/ski-out access and a fresh, energetic base for travelers seeking thrill both on and off the slopes.