How Hotels Can Meet The Needs of Luxury Travelers
As competition in the hospitality industry intensifies, hotels must go beyond high-end finishes to truly cater to the distinct needs of luxury guests.
Supplier News
Family-Focused Amenities: The Ultimate Guide for Hotels
Powerful yet sometimes overlooked, families are one of the most important segments in the hotel industry. To attract and retain them, you need to go beyond basic accommodation to offer – and promote - thoughtful, family-friendly amenities.
Cvent Acquires Spatial Event Design Technology Provider Prismm
Cvent, an industry leading meetings, events and hospitality technology provider, today announced that it has acquired Prismm, a leader in spatial event design technology. More than 5,500 event venues, hotels, planners, and vendors rely on Prismm to connect and collaborate within virtual environments to create stunning event spaces and experiences. The acquisition of Prismm reinforces Cvent’s commitment to setting the industry standard for immersive 3D event diagramming technology that benefits both event and hospitality professionals.
From Reviews to Reservations: Leveraging Guest Feedback for More Bookings
A hotel’s online reputation isn’t just a reflection of guest satisfaction—it directly influences bookings, revenue, and brand trust. A well-managed review strategy can set your hotel apart, driving more direct reservations and improving your overall online presence.
Transforming the hotel guest experience with personalization and predictive analytics
In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend.
By Karen Stephens, Chief Marketing Officer, Revinate, Inc.
5 data signals that tell revenue managers when to raise hotel rates
In today's rapidly shifting market, pricing decisions backed by solid data aren't just helpful—they're essential for maximizing revenue. Make no mistake - raising and lowering rate is only one tool within the revenue management tool-box, but it is often the most crucial and effective tool that we have, so when making rate changes to our Best Available Rate, or Flexible rate, it’s very important that there is a logical reason for why we are making a change. This guide reveals five proven data signals that clearly indicate when to confidently raise your rates. These aren't theoretical concepts, they're practical indicators used by top-performing hotels to capture maximum value without sacrificing occupancy.
HotelRunner to Unveil Three Exclusive Pilot Programs at Arabian Travel Market
HotelRunner, the leading travel and hospitality technology platform, announces its participation in the Arabian Travel Market (ATM), from April 28 to May 1, 2025, at the Dubai World Trade Centre. As the region’s travel and tourism industry rapidly evolves, HotelRunner will showcase its latest innovations and unveil three exclusive pilot programs in finance, B2B, and data, offering a select number of partners early access.
Why Hotel Revenue Managers Choose Rate Insight over the Competition: a Case Study
Since it’s such a fundamental part of what hoteliers do, it’s no surprise that there are many different rate shop providers, all with unique features. That said there is a wide spectrum of sophistication amongst rate shop providers - one rate shop may have certain bells and whistles that another competitor lacks, so it’s important to do your due diligence and make sure that whatever rate shop provider you choose has the essential tools you need for your commercial team to be their most effective.
Lighthouse Acquires The Hotels Network to Add Hospitality Marketing Capabilities to Its Commercial Platform
Lighthouse, the leading commercial platform for the travel and hospitality industry, today announced the acquisition of The Hotels Network, the leader in marketing personalization technology that drives direct channel growth for hotels. The acquisition will combine Lighthouse's commercial intelligence platform with AI-driven marketing technology from The Hotels Network.
Tambourine Recognized as Google Premier Partner for 10th Consecutive Year
Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is proud to announce its recognition as a 2025 Google Premier Partner in the United States.
Celebrating a Year of Conversations and Innovation in Hotels
Staying informed and ahead of trends is vital for hospitality professionals. In the past year, the Shiji Insights Podcast has hosted engaging discussions that explore the relationship between innovative technology and outstanding guest experiences. From guest feedback to AI-driven personalisation, operational excellence, and sustainable innovations, these topics repeatedly emerge as core elements shaping the future of hospitality.
Everything hoteliers need to know about demand forecasting
In a landscape as ultra-competitive as the hotel industry – one in which dynamic pricing rules and customers vote with their feet, often basing their decisions on price and perceived value for money – revenue managers’ decision-making must factor in demand.
Canary Technologies and Amadeus Deepen Partnership to Streamline Hotel Operations Using Artificial Intelligence
Amadeus, a leading travel technology provider, has expanded its partnership with Canary Technologies, the hospitality industry’s leading guest experience platform. The new agreement will integrate Amadeus’ best-in-class service optimization solution HotSOS with Canary’s #1-rated AI-powered Guest Messaging solution.
New Research: 83% of Short-Term Rental Guests Willing to Pay More for Properties with More Reviews
Customer Alliance today released its 2025 report: The ROI of Guest Review Management for Short-Term Rentals, revealing that 83% of surveyed guests would be willing to pay more for properties with a higher number of positive reviews compared to similar properties.
Co-existence: The OTA-Led Defence Against an AI Takeover
Below is an excerpt from SiteMinder’s blog.
Ambasador Split Hotel Partners with Userguest to Strengthen Direct Booking Strategy
Hotel Ambasador, a distinguished member of the Preferred Hotels & Resorts portfolio, has announced a new partnership with Userguest, a leading hotel tech company specializing in direct booking optimization.
How to calculate and improve 12 hotel performance metrics
The pressure isn’t just about having the numbers, it’s about what they say and how you’ll improve them. Revenue management is full of metrics, but we’ve narrowed it down to the ones that truly matter. Focus on these, and you’ll have a solid foundation for driving growth and steering the conversation with confidence.
Amadeus launches industry-leading digital advertising solutions for destinations and airlines in Asia Pacific
Amadeus is proud to announce the expansion of its digital media solutions for destinations and airlines in the Asia Pacific (APAC) region. This builds on years of successful operations for hospitality customers in Europe, the Middle East & Africa (EMEA), and the Americas.
RateTiger Earns Expedia Group 2025 Elite Connectivity Partner Status
We are excited to announce that RateTiger has been recognized as an Expedia Group Elite Connectivity Partner for 2025. This distinction highlights our commitment to providing a robust and seamless software connection that enables hotels to maximize their revenue and enhance guest experiences on Expedia Group’s travel platform.
Songkran Grows in International Appeal, Fuelling Surge in Hotel Bookings: SiteMinder
Thailand’s Songkran festival has cemented itself as a drawcard for international travellers, with overseas guests now accounting for 86% of scheduled hotel check-ins between 10-17 April. The figure represents a 15 percentage point increase from actual check-ins during the same period last year, reports SiteMinder, the world’s leading hotel distribution and revenue platform.