HCN Tablets Achieve >94% Usage in Luxury Hotel Study
Study of 179 luxury hotel guests shows 94.25% tablet usage rates, with 29% engaging with sponsored content compared to less than 1% for traditional digital channels.
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Resilience on Display: Chicago Tourism Gains Momentum
Chicago welcomed 55.3 million visitors generating $20.9 billion economic impact in 2024, with O'Hare hitting record 85 million passengers in 2025.
By Brian Arevalo and Emeldina Paratusic
Alexandra Brewer has been promoted to Catering Sales Manager at Four Seasons Hotel Chicago
Four Seasons Hotel Chicago announces the promotion of Alexandra Brewer to Catering Sales Manager, marking a continued evolution of its catering, conferences, and events leadership team.
Lauren Heilman has been appointed as Assistant Director of Catering at Four Seasons Hotel Chicago
Four Seasons Hotel Chicago announces the appointment of Lauren Heilman as Assistant Director of Catering, marking a continued evolution of its catering, conferences, and events leadership team.
Sindi Stoeva has been appointed as Director of Catering at Four Seasons Hotel Chicago
Four Seasons Hotel Chicago announces the appointment of Sindi Stoeva as Director of Catering, marking a continued evolution of its catering, conferences, and events leadership team.
Hyatt Regency Chicago Unveils Final Phase of $200M Renovation
Hyatt Regency Chicago, Illinois’ largest hotel and one of the most iconic properties along the Chicago River, today announces the completion of its multi-year, $200 million phased renovation. The transformation spans all 2,032 guest rooms and suites, the Regency and Crystal Ballrooms, and the hotel’s landmark Grand Ballroom, marking a new chapter for the lakeside destination. Since 2013, Hyatt Regency Chicago has invested more than $368 million into transforming the guest experience, beginning with a $168 million lobby and meeting space refresh and culminating in extensive, property-wide enhancements.
What 82 TripAdvisor Reviews Reveal About The Neighborhood Hotel Lincoln Park
ECG's analysis of 82 TripAdvisor reviews shows The Neighborhood Hotel Lincoln Park maintains a 4.8 rating with 87% five-star reviews over three years.
Kristen Hammac has been appointed as General Manager at Renaissance Chicago Downtown Hotel
The Renaissance Chicago Downtown Hotel is proud to announce the appointment of Kristen Hammac as its new General Manager. A seasoned leader with over 27 years of experience in the hospitality industry, Hammac brings a wealth of expertise across operations, sales, and multi-market leadership to one of the Windy City’s most iconic riverfront properties.
Andrew Finn has been appointed as General Manager at Palmer House a Hilton Hotel
Palmer House, a Hilton Hotel, is pleased to announce the appointment of Andrew Finn as General Manager. In this role, Finn oversees the full guest experience and hotel operations portfolio of the 1,641-room landmark property, including its signature food and beverage venues, Lockwood Restaurant & Bar and Potter’s Bar, and more than 130,000 square feet of meeting and event space. He is responsible for leading all hotel operations and cultivating a high-performing team to meet all financial, service and guest satisfaction goals. Finn brings nearly four decades of experience within Hilton, spanning operations, finance, and leadership across some of the brand’s most complex hotels. In his new role with Palmer House, he plans to build upon the hotel’s legacy as one of Chicago’s most storied destinations, continuing to enhance the guest experience and preserve its historic character.
New data shows South Side residents earned $15M from tourism in 2025, Obama Presidential Center to bring more visitors to the neighborhood
Analysis shows South Side Airbnb hosts earned $15.1M in 2025, with major events like Beyoncé concerts driving 140% revenue increases.
What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL
ECG's analysis of 219 TripAdvisor reviews shows how institutional proximity to UIC and Rush Hospital drives 24% of guest bookings at the Chicago property.
Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production
A Chicago luxury hotel's Google Display Network campaign generated $150,000 in breakfast package revenue with 12.5:1 ROAS, tripling initial targets.
IHG Hotels & Resorts and Ruby Group Bring Its First U.S. Ruby Hotel to Chicago
IHG Hotels & Resorts (IHG), one of the world's leading hospitality companies, celebrates the U.S. market debut of its Ruby Hotels brand with a property in the heart of downtown Chicago. Ruby Group will develop and operate the hotel under a 30-year franchise agreement with IHG, overseeing the comprehensive renovation and repositioning of the historic Inn of Chicago building into a vibrant Ruby Hotels property that blends soulful design with its storied past.
Jimmy Georgantas has been promoted to Chief Operating Officer at Experiential Capital Group
Experiential Capital Group (ECG) announced the promotion of Jimmy Georgantas to Chief Operating Officer of Experiential Capital Group.
Alison Wallace has been promoted to Complex Area Director of Sales and Marketing at Hiltons of Chicago Sales & Marketing Complex
The Hiltons of Chicago Sales & Marketing Complex, representing Palmer House, a Hilton Hotel, Hilton Chicago, and The Drake Hotel, is pleased to announce the promotion of Alison Wallace to Complex Area Director of Sales and Marketing. Alison has had an extensive career in hospitality spanning nearly 30 years, with over 26 dedicated to the Hiltons of Chicago Sales Complex. With her strong commitment to coaching and team mentorship, Alison will bring considerable expertise and leadership in this new role, and will be able to further expand on the work in her current role as the Director of Sales, Citywide Strategy.
Roberto Alicea has been appointed as Hotel Manager at Hyatt Regency Chicago
Hyatt Regency Chicago, the Windy City's largest hotel and a premier urban destination, is pleased to announce a strategic appointment to its executive team. Following the retirement of long-standing General Manager Patrick Donelly, who concludes his 39-year tenure with Hyatt Hotels Corporation, Roberto Alicea has been appointed Hotel Manager.
Mark Wagner has been appointed as General Manager at Hyatt Regency Chicago
Hyatt Regency Chicago, the Windy City's largest hotel and a premier urban destination, is pleased to announce a strategic appointment to its executive team. Following the retirement of long-standing General Manager Patrick Donelly, who concludes his 39-year tenure with Hyatt Hotels Corporation, Mark Wagner has been named General Manager.
Randy Romero has been appointed as General Manager at Radisson Blu Aqua Hotel, Chicago
Romero's career includes more than 35 years with Hilton Hotels Corporation, where he served as Regional Director, Full-Service & Lifestyle Brands North America, supporting a large portfolio of full-service and lifestyle hotels across the Americas, and on-property leadership positions at world-renowned assets such as Hilton Chicago, Hilton Los Angeles/Universal City, The Beverly Hilton and the legendary Waldorf Astoria New York. Throughout his tenure, he earned a reputation for elevating brand standards, strengthening service culture, and delivering measurable growth in revenue and profitability.
Hyatt Centric Chicago Magnificent Mile Completes Grand Renovation Encompassing Guestrooms and Event Spaces
Hyatt Centric Chicago Magnificent Mile, situated in the heart of Chicago's upscale shopping and dining district, announces the completion of its multi-phase renovation project that transforms the hotel's guestrooms, suites, expansive meeting space and restaurant & lounge. Operated by Davidson Hotels, the redesign captures the essence of Chicago's Streeterville neighborhood, blending bold artistry, warm minimalism, and a distinctly local spirit to deliver a refreshed experience for both leisure and business travelers.
ACME Hotel Chicago, Outset Collection by Hilton to Open in December
Outset Collection by Hilton properties are now accepting reservations for stays beginning later this month. From an urban hotspot to an adventure outpost, the first properties offer stays deeply rooted in their location: