Legendary designer Adam Tihany argues emotion in hospitality spaces comes from control and storytelling, and dismisses technology at the table as harmful to genuine warmth and luxury.
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-based education as the path forward.
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
Equinox Hotels CEO Christopher Norton shares how he built a hotel brand around health pillars including fitness, nutrition, recovery, and sleep, pulling 1,500 locals daily through a 60,000 sq ft gym.
Day one coverage from the HumanX 2026 summit at EHL Lausanne distills ten cross-industry interviews into six arguments: AI consensus, luxury redefinition, labor honesty, guest memory, divergent threat readings, and broken metrics.
Four Seasons announces the appointment of Reto Moser as General Manager of The Park Gstaad, A Four Seasons Hotel, which is set to open in late 2026, ready for the winter season. Nestled in the heart of the Swiss Alps, the hotel will offer unparalleled luxury services for which Four Seasons is internationally renowned while continuing to reflect the heritage and rich history of this iconic property.
The implementation of IRIS mobile ordering has quadrupled in-room dining sales in the second year while saving staff hours and reducing operational errors.
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.
Les Roches ranks No. 2 globally while Glion rises to No. 3, with both schools showing 94%+ employability rates and extensive industry recruitment partnerships.
The AI agent processes guest reservation comments and automatically creates operational tasks in housekeeping systems, currently generating 30 tasks daily and saving 3.5 hours per week at THE FLAG Zürich.
The Woodward, Auberge Collection, Geneva's historic, three-MICHELIN Key lakeside property and the city's first all-suite hotel has announced the appointment of Héctor Lugo as General Manager. The property, owned and operated by luxury hospitality group The Bastion Collection, welcomes Lugo to oversee operations, guest experience and strategy, bringing two decades of luxury hospitality experience to this iconic address.
Le Clay will open in summer 2026 as the first of four planned Swiss properties using Shiji's fully integrated ecosystem from day one.
A new chapter of beauty unfolds for Starhotels Collezione, welcoming Collina d'Oro Resort & SPA into its portfolio. This refined five-star property nestled in a natural oasis just minutes from Lugano is a haven of charm where the slow rhythm of nature meets the art of exceptional hospitality.
When Switzerland welcomed the UEFA Women’s Euro 2025, it was more than just another major football tournament; it was a nationwide festival that brought together sport, culture and tourism in a way few countries could replicate. Over 650,000 fans filled stadiums across eight host cities, with an additional 500 million viewers watching on television and online. All but two of the 31 matches were sold out with fans coming from over 100 countries, reflecting the global pull of the women’s game.
On September 4, the Auberge Port-Gitana reopened its doors in Bellevue after 30 months of renovation led by the Gourmet Brothers group.
Mandarin Oriental is pleased to announce the appointment of Matthias Kindl as General Manager of Mandarin Oriental Palace, Luzern, effective 4 August 2025. With over two decades at Mandarin Oriental, he continues his journey at the iconic lakeside property in Central Switzerland. In his most recent role, he was General Manager at Mandarin Oriental Bosphorus, Istanbul from February 2024 to July 2025.
Mama Shelter will open its first Swiss hotel in Zurich on July 31, 2025. Located in the dynamic Oerlikon district, this 178-room hotel will feature a planted rooftop, restaurant, bar and flexible workspaces, enriching the local hotel offering.
Auberge Resorts Collection is delighted to announce the appointment of Edward Leenders as the new General Manager of the property, heralding a new era for the renowned Geneva hotel, ultra-luxury hospitality brand Auberge Resorts Collection's first location in Switzerland.
Compared to other countries, Switzerland has steadily become less and less popular as a vacation destination, which raises important questions about the factors shaping international tourism flows. This article examines the role of demographic change, particularly ageing populations, in influencing destination rankings and looks at what these trends may imply for the future of Swiss tourism.
The Ruby Group announces a new Lean Luxury hotel in Geneva, developed in partnership with PSP Swiss Property, one of Switzerland's leading real estate companies. The project is the group's second hotel in Geneva, its third in Switzerland and its 34th hotel in total.