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Five Vendors Worth Watching at HITEC 2026

Infor Hospitality will be at HITEC this year with that question squarely in mind — and so will a number of vendors whose work speaks directly to it. ... Owner Relations Technology: The Back Office That Keeps Stakeholders in the Loop Not every hospitality challenge lives on the guest-facing side of the operation.

One Platform for Every Guest Touchpoint. How Hoteza Turns the Guest Journey Into Measurable Outcomes.

Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upselling can lift RevPAR ... The platform connects online check-in, digital registration, guest applications, in-room entertainment, AI-powered communication, digital signage, casting solutions , guest internet access, and in-room

Ethan Brown has been appointed as Head of Sales, US at Shiji Group

Shiji, the global leader in hospitality technology, today announced the appointment of Ethan Brown as Head of Sales for the United States. ... With extensive experience in hospitality technology and enterprise sales leadership, Ethan will focus on expanding Shiji’s presence in North America while helping hoteliers navigate growing operational

Colliers 2026 Hospitality Outlook on Market Trends, AI Adoption and World Cup Demand

Renewed momentum is taking shape across the U.S. hospitality investment landscape, driven by debt market liquidity, selective equity deployment, and shifting global capital dynamics. ... AI adoption is accelerating in hospitality, improving operations, guest services and revenue management, with venture capital investment fueling innovation and broader implementation.

We're Measuring the Wrong Things: Andrea Monti on Innovation and Impact

EHL Next CEO Andrea Monti argues hospitality over-relies on ADR and RevPAR, calls for impact metrics covering workforce and community value, and challenges the industry to prove AI actually frees staff ... In investment, cash is still king. And unlike energy, hospitality has never felt a resource scarcity, since satisfied guests have rarely seemed to run short.

Connected, optimistic, human: a snapshot of hospitality's future from 750 hoteliers at Mews Unfold

The finding matches Mews' wider hotelier research, in which 92% said they were optimistic about AI in hospitality. 1 That enthusiasm reflects a wider change in what hoteliers expect technology to do. ... They see that technology, and AI in particular, will make hospitality more human by giving teams back the time to do what they do best.

Lotte Hotels & Resorts and Highgate Announce Strategic Partnership Across the Americas and Asia

Few hospitality companies operate at this combination of concentration, range, and brand sophistication in any single market in the world. ... Both firms believe this is a structurally underexploited opportunity in global hospitality and intend to address it together. Technology and AI in hospitality.

Hilton Unveils New Workplace Research Showing That Even as AI Is Reshaping Work, the Real Advantage Is Human

AI anxiety in the absence of AI agency: 52% of workers feel anxious about AI’s impact on their jobs, while 55% expect employers to provide AI tools, skills and workplace training, creating an AI skills ... From AI Anxiety to AI Agency: Success around AI transformation will be found by providing training and support, enabled by shifting from anxiety to curiosity, with humans not only in the loop, but firmly

The hotel with no staff gave me better hospitality. Here’s why that matters.

But there's a fear that runs through conversations about automation in hospitality. ... Even with all this in place, many operators are still going about implementation the wrong way. When technology fails in hospitality, it’s rarely because the software didn't work.